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Added 13 mins ago
ED
(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $84,698 to $128,743 CAD / year
- Full-time
The Partnerships Senior manager/Manager will support the partnerships strategy, build credibility with senior decision-makers and coordinate with internal teams around shared objectives.…
Added 13 mins ago
TO
#26-15 - Manager of Engineering
Town of Smithers
Ottawa, ON
- Full-time
The Manager of Engineering plays a key role in shaping the infrastructure that supports the Town of Smithers. This position leads engineering staff and collaborates with consultants,…
Added 13 mins ago
NA
Clinical Support Worker - Community Residential Resources
NHS Ayrshire & Arran
SK
- Full-time
…Valley’s six identified values which contribute to successful care delivery in the behaviours you…
Added 13 mins ago
AG
Product Developer
ALDO Group
Montreal, QC
- Full-time
…smooth product development from concept to sample. The Product Manager role is ideal for candidates that thrive in a fast-paced environment while being driven by their passion for footwear…
Added 13 mins ago
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HSE Manager (FIFO)
Lycopodium
Prince George, BC
- Full-time
…delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and…
Added 13 mins ago
GF
Group Fitness Instructor - Zumba - St John's Torbay Road
GoodLife Fitness
St. John's, NL
- Part-time
…of the programming assigned and meets GoodLife’s standard of delivery, in all Group Fitness classes that serves to sustain and/or increase class…
Added 13 mins ago
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Production Manager
IMT Group
Ingersoll, ON
- $88,200 to $109,300 CAD / year
- Full-time
Elevate your expertise with IMT Precision! We are recruiting for a Production Manager to join our team and contribute to the delivery of essential manufacturing solutions with Precision and…
Added 13 mins ago
AS
IT Project Manager
Ardent SoftSol Inc.
Brampton, ON
- Contract
This job posting is for an existing, active vacancy and we are looking to hire IT Project Manager at Brampton, ON with extensive experience leading SAP S/4HANA implementations, ERP…
Added 13 mins ago
TU
Senior Project Manager – App Mod Program
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
…transition from one project to the next upon completion of the delivery of each project. These projects will be managed within the Program Delivery office. The Program Delivery office is…
Added 13 mins ago
HR
Technology Operations Manager
Hughes Recruitment & Strategy Collective
Hague, SK
- Full-time
As the Technology Operations Manager, you will work collaboratively and be responsible for:
Added 13 mins ago
TC
Technical SDM (Network Delivery Lead)
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Technical Service Delivery Manager (Network Delivery Lead)
Added 13 mins ago
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Senior Project Manager (Commercial Interiors)
Clearspace
Toronto, ON
- Full-time
As a team lead, you co-lead a delivery pod alongside a Lead Designer, overseeing a team that typically includes a Designers, Project Manager(s) and Project Administrator(s).
Added 13 mins ago
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Manager, People & Culture
SiriusXM Canada
Toronto, ON
- Full-time
The Manager, People & Culture works with the Human Resources management team to support key HR programs and services, including employee relations, recruitment, onboarding and offboarding,…
Added 13 mins ago
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Manager, Data Governance
Deloitte
Toronto, ON
- Full-time
As the Manager, Data Governance, you will support the execution of the enterprise Data Governance program, translating strategic direction into coordinated delivery within the Data Risk &…
Added 13 mins ago
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Project Manager
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Project Manager | Owners Representative | $105,000.00
Added 13 mins ago
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Project Manager Restoration
BELFOR Property Restoration Canada
Ottawa, ON
- $70,000 to $80,000 CAD / year
- Full-time
As a Project Manager at BELFOR , you’ll oversee emergency and restoration projects from start to finish - ensuring quality, efficiency, and customer satisfaction. You’ll assess job sites,…
Added 15 mins ago
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Warehouse Unloader/Loader - UniFirst Canada
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Sort and stage clean garments and facility service items (e.g. mats, mops, towels) by route and delivery day.
Added 15 mins ago
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Senior Manager, Commercial Cards Fraud Strategy
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Toronto, ON · Halifax, NS · FCP
- Full-time
Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
Added 15 mins ago
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Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Added 15 mins ago
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Senior Manager, BioPharma Internal & Corporate Communications (Contract)
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Senior Manager, Corporate Communications, BioPharma, 12 Month Contract
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Strong understanding of SJF value proposition for Consistent delivery of the desired client experience during all client interactions
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The Manager, Sales Training & Culture, plays a critical role in shaping the capability, engagement, and performance of Scotiabank’s indirect mortgage channel. This role leads the design and…
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Responsable de livraison technique principal, IA Souveraine
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Added 15 mins ago
Communications Specialist
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager of Communications and Public Engagement, the Communications Specialist is responsible for supporting a wide array of internal and external communications, with a…
Added 15 mins ago
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Operations Coordinator
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Resolve delivery issues by following SOPs and coordinating with relevant teams

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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