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Added 6 mins ago
S
[26-111] L.I.F.E Guide with Employment Specialist component
SOURCES
Surrey, BC
- Internship
Position: L.I.F.E Guide w/ Employment Specialist component
Added 21 mins ago
VH
Supervisor, Early Intervention Hoarding Services – Temporary Full-Time
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Toronto, ON · Soudan Office
- Full-time
…scheduling, and short-term case management for clients active with program, supporting and monitoring a team of volunteers and hoarding support coach(es); responding to inquiries regarding…
Added 23 mins ago
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Senior UI/UX Designer
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- Full-time
Coach and mentor designers on best practices and evolve in the AI age
Added 34 mins ago
GD
Service Manager
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Alberton, PE
- Full-time
Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
Added 36 mins ago
SE
Regional Sales Leader - Industrial Automation
Schneider Electric
Calgary, AB
- $175,200 to $262,800 CAD / year
- Full-time
Lead, coach, and develop a high-performing sales team focused on collaboration, accountability, and results.
Added 38 mins ago
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Senior UX Designer – Data Services
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Montreal, QC
- Full-time
Added 1 hour ago
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ON · Sudbury, ON
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Manager, Laboratory (Clinical Pathology)
Health Sciences North
Sudbury, ON
Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
Added 1 hour ago
Manager, Corporate Reporting
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Provide support to the Manager, Financial Planning and Program support with the preparation of the annual budget.
Added 1 hour ago
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Added 1 hour ago
CQI Manager, Mental Health & Addictions
Health Sciences North
ON · Sudbury, ON
Lead program planning related to performance improvements, quality, risk management, patient and staff safety, emergency preparedness, and special projects. Identify opportunities for…
Added 1 hour ago
Manager, Laboratory (Clinical Pathology)
Health Sciences North
Sudbury, ON
Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
Added 1 hour ago
Risk Associate
Health Sciences North
Sudbury, ON
Coordinate the operation of HSN's organizational risk management program. Provide advice and coordinate day-to-day insurance, claims, litigation and legal-support processes. Maintain risk…
Added 1 hour ago
Manager, Corporate Reporting
Health Sciences North
ON · Sudbury, ON
Provide support to the Manager, Financial Planning and Program support with the preparation of the annual budget.
Added 1 hour ago
UO
Intermediate Specialist, Academic Avising
University of Ottawa
Ottawa, ON · Montpetit Hall
- Full-time
Carry out interventions: Meet with students experiencing academic difficulties to coach them by providing information and advice on study programs, course and program prerequisites,…
Added 2 hours ago
PM
District Manager (East Canada)
POP MART
Toronto, ON
- Full-time
Coach and mentor store managers to strengthen leadership capability, operational execution, and employee engagement.
Added 2 hours ago
Program Advisor (Bilingual and Non-Bilingual)
Advanced Education and Training
Winnipeg, MB
The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).
Added 2 hours ago
SJ
Manager, Occupational Therapy, Physiotherapy and Recreational Therapy
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Hamilton, ON · Charlton Campus
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Added 2 hours ago
LL
industrial mechanic
Ledwidge Lumber
Enfield, NS
- From $33.6 CAD / hour
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- On-site
Program programmable logic controllers (PLCs)
Added 3 hours ago
SD
Directeur, Magasin
Shoppers Drug Mart
Sherbrooke, QC
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 3 hours ago
CC
District Sales Manager, Large Store
Coca-Cola Canada Bottling Limited
Hamilton, ON
- Full-time
Coach and develop the team of direct reports while ensuring a culture of learning and development exists throughout the selling organization
Added 3 hours ago
BH
Manager, Intergovernmental Relations
BC Housing
Burnaby, BC
- Full-time
Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
Added 3 hours ago
SD
Senior Specialist, Beauty Operations - Contract
Shoppers Drug Mart
Toronto, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 3 hours ago
SD
Patient Care Supervisor
Shoppers Drug Mart
Mississauga, ON
- Full-time
…tasks can include, but will not be limited to: overseeing the program case load, escalations where needed, coaching and mentoring of any direct reports with regards to customer service,…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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