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Added 3 mins ago
OI
Project Manager
Ontario Impex of Canada
Mississauga, ON
- Full-time
Reporting to the Vice President, the Project Manager will lead cross-functional projects from planning through production, delivery, and closeout, managing scope, schedules, costs, risks,…
Added 3 mins ago
Corporate Asset Management Supervisor
The City of Red Deer
Red Deer, AB
…long-term financial planning, capital investment, and service delivery…
Added 3 mins ago
PM
AI Program Manager
Picton Mahoney Asset Management
Toronto, ON
- Full-time
We are seeking an AI Program Manager to lead the planning, coordination, and delivery of artificial intelligence initiatives across the organization. This role sits at the intersection of…
Added 17 mins ago
AI
Manufacturing Engineer
Apex Industries Inc.
Moncton, NB
- Full-time
…full-time, permanent position reporting directly to the Group…
Added 19 mins ago
JR
Construction Project Manager
Jennings Real Estate
Ottawa, ON
- Full-time
Construction Project Manager (Full-Time in Person)
Added 19 mins ago
IS
Software Development Manager
Intellijoint Surgical
Kitchener, ON
- Full-time
The Software Development Manager will lead development teams responsible for native macOS applications and web-based applications. Working closely with Product Management, Project…
Added 19 mins ago
AI
Manufacturing Engineer
Apex Industries
Moncton, NB
- Full-time
…full-time, permanent position reporting directly to the Group…
Added 19 mins ago
Marine Operations & Logistics Manager
Amrize
Coquitlam, BC
The Marine Operations & Logistics Manager is accountable for the safe, reliable, and financially sustainable operation of Amrize’s marine supply chain, ensuring the uninterrupted movement…
Added 29 mins ago
LC
Product Manager - Digital Products (Telematics & Innovation)
Linamar Corporation
Guelph, ON
- Full-time
Product Manager – Digital Products (Telematics & Innovation)
Added 29 mins ago
Integrated Construction Technology Manager
PCL Construction
Edmonton, AB
As a(n) Integrated Construction Technology Manager for PCL Construction Management Inc. in Edmonton, Alberta (Buildings), you'll have the opportunity to lead the integration of cutting-edge…
Added 31 mins ago
PI
AI Program Manager
PICTON Investments
Toronto, ON
- Full-time
We are seeking an AI Program Manager to lead the planning, coordination, and delivery of artificial intelligence initiatives across the organization. This role sits at the intersection of…
Added 31 mins ago
OD
Project Coordinator
Overhead Door Corporation
AB · Edmonton, AB
- Full-time
We have an immediate opening for a Project Coordinator located in the Edmonton Branch. Reporting to the General Manager, this position is responsible for managing contracts for ongoing and…
Added 31 mins ago
L
HSE Manager (FIFO)
Lycopodium
Prince George, BC
- Temporary
…Peru, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By…
Added 31 mins ago
T|
Technical Product Manager
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Our client is seeking an experienced Technical Product Manager to lead the strategy, development, and performance of a portfolio of digital and technology products. This individual will…
Added 31 mins ago
R
Senior Product Manager
Roku
Toronto, ON
- Full-time
…hand-in-hand across marketing, sales, merchandising, data science, engineering, and other product…
Added 31 mins ago
GI
Talent Acquisition Manager
Green Infrastructure Partners
Markham, ON
- Full-time
Reporting to the VP, HR, the Talent Acquisition Manager is pivotal in cultivating a talent-centric organization by developing and executing innovative recruitment strategies that attract…
Added 1 hour ago
Risk Manager (Construction)
PACT
ON · Mississauga, Ontario
The Risk Manager plays a critical role in supporting the successful delivery of construction projects by identifying, assessing, and managing project risks throughout the PACT project…
Added 1 hour ago
TE
Operations Coordinator - Victoria, BC
TK Elevator
Victoria, BC
- Full-time
Demonstrate understanding of project phases: tenders, contracts, conception, procurements, delivery
Added 1 hour ago
TE
Jr Field Operations Maintenance Supervisor - London, ON
TK Elevator
London, ON
- Full-time
Promote and uphold customer service standards, ensuring all employees remain focused on consistent service delivery.
Added 1 hour ago
E
Senior Manager, Advisory
EllisDon
Mississauga, ON
- Full-time
You as a Senior Manager, Advisory will be responsible for:
Added 1 hour ago
TT
Manufacturing Operations Manager
Tallman Technologies Inc.
Burlington, ON
- Full-time
We are looking for an experienced Manufacturing Operations Manager to take ownership of the day-to-day operation of our production environment.
Added 1 hour ago
RG
Senior Engineering Manager
Regiondo GmbH
Toronto, ON
- Full-time
As a Senior Engineering Manager, you will be accountable for the health, development, performance, and delivery of the engineering teams for both products. You’ll work closely with Product,…
Added 1 hour ago
WL
Market Manager - Data Center & Energy
Weidmuller Ltd
Markham, ON
- $140,000 to $160,000 CAD / year
- Full-time
Position: Market Manager - Data Center & Energy
Added 1 hour ago
N
Manager, Network Ops Control Centre
Northwestel
Yellowknife, NT
- Full-time
The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP)…
Added 1 hour ago
TR
AI Product Security Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
As a Product Security Manager, you will lead a team of senior security engineers within Thomson Reuters' Product Security function. You will help engineering teams across a diverse product…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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