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Added 10 mins ago
CF
Member Services Rep
Crunch Fitness Canada
Woodbridge, ON
- $17.95 CAD / hour
- Part-time
…as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are…
Added 10 mins ago
M
Production Supervisor
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The global MDA Space team of…
Added 10 mins ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with…
Added 10 mins ago
K
Director, Legal (Product & Regulatory)
KOHO
Remote, Canada
- $220,000 to $260,000 CAD / year
- Full-time
- Remote
As Director, Legal (Product and Regulatory), you will lead legal support for KOHO’s product development and regulatory strategy across both KOHO Tech and KOHO Bank (letters patent pending)
Added 10 mins ago
MC
Senior IT Business Analyst
MMC Corporate
Toronto, ON
- Other
This role will provide critical support to the Affinity & Program business in Canada. This role offers the opportunity to work within a dynamic, cross-regional team dedicated to driving…
Added 25 mins ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…registration through recruitment, data collection and analysis support, to publication and knowledge translation. The incumbent is expected to work with a high degree of autonomy: setting…
Added 25 mins ago
O
MEP Technical Services Manager
OCS
London, ON · Bristol-London, ON
- Full-time
The key aim in the role as an MEP Technical Services Manager with OCS Technical Services is to support, review and guide the development of Mechanical, Electrical and Public Health (MEP)…
Added 25 mins ago
E
Digital Marketing Coordinator
EllisDon
Mississauga, ON
- Full-time
The role provides coordination, creative production, and communications support to help promote digital innovation initiatives, support business development activities, and strengthen brand…
Added 25 mins ago
UO
Lead Executive Assistant
University of Ottawa
Ottawa, ON
- Full-time
…Administration Office, the incumbent will provide administrative support to senior management to ensure smooth office operations. Coordinates the planning and implementation of the senior…
Added 26 mins ago
P
Visual Team Leader
Patagonia
Kelowna, BC
- $23.4 to $25.9 CAD / hour
- Full-time
…visual merchandising directives, providing visual training and support for the retail team, and that local product stories are told in the retail environment. This role is primarily a…
Added 26 mins ago
Coordinator, Centre of Excellence - Learning and Development
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Calgary, AB
…permissions, and overall license counts; provide troubleshooting support; create learning pathways to support enterprise and team initiatives; analyze and synthesize platform usage data;…
Added 26 mins ago
Onsite AV Service Technician - Downtown Toronto
Diversified
Mississauga, ON
The ADOPT Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The most important requirement for…
Added 26 mins ago
W
Repair and Maintenance Technician / Artificial Lift
Weatherford
Clairmont, AB
- Full-time
Communication: Report equipment failures and troubleshooting requirements to R&M Management. Maintain effective communications with all key stakeholders, both internal and external.
Added 26 mins ago
W
Repair and Maintenance Technician / Wireline
Weatherford
Edmonton, AB
- Full-time
Communication: Report equipment failures and troubleshooting requirements to R&M Management. Maintain effective communications with all key stakeholders, both internal and external.
Added 26 mins ago
C
Senior Communications Specialist (English Services) (On-Site)
CBC/Radio-Canada
Kelowna, BC
- Full-time
…storyteller? CBC/Radio-Canada B.C. is seeking an energetic Senior Communications Specialist to drive marketing and communications across local digital, radio, TV and streaming programming.…
Added 26 mins ago
UO
Academic Department Manager
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Faculty General Manager and providing operational support to 2 Department Chairs, the Academic Department Manager (ADM) is accountable for the design, implementation and…
Added 26 mins ago
R
Associate
RBC
Laval, QC
- Full-time
By providing ongoing, exceptional service and support to our clients and our advisory team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 26 mins ago
Administrative Assistant, Indigenous Health and Wellness
University of Saskatchewan
Saskatoon, SK
This position will provide confidential and high-level support to Pewaseskwan and Indigenous Health and Wellness group. The position will be instrumental in providing administrative support…
Added 40 mins ago
Freelancer Move Management Coordinator- Greater Toronto Area
MovePlan
Toronto, ON
We are building a network of experienced freelancers to support workplace moves and relocations across the Greater Toronto Area. Assignments vary by project and may involve corporate…
Added 40 mins ago
M
Guest Service Expert
Marriott
Waterloo, ON
- Part-time
…standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an…
Added 40 mins ago
KC
Assembly Technician
Kepler Communications
Toronto, ON
- Full-time
Satellite assembly and integrated test support
Added 40 mins ago
M
Client Success Associate (Bilingual, French/English)
Maple
Toronto, ON
- Full-time
…mechanics running smoothly. You'll partner across Operations, Support, and Product to solve issues before they escalate, and you'll help build the playbooks that make our Channel…
Added 40 mins ago
GF
Performance Coach - Regymen - Toronto Yonge Eglinton Centre
GoodLife Fitness
Toronto, ON
- Part-time
Stays up-to-date and informed by reading communications from the Group Experience Department, General Manager, Performance Head Coach, Editor, etc., and by attending Coach Meetings when…
Added 40 mins ago
CH
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Contribuer aux communications internes relatives aux problèmes touchant les systèmes, les interruptions de service et les mises à jour de l’équipe des services informatiques.
Added 40 mins ago
B
Facility Operator, Critical Environments
BMO
Toronto, ON · FCP
- Full-time
…of contact to provide emergency and operational engineering support and resolve complex issues for Critical Environments infrastructure and uphold system…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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