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Added 4 mins ago
EL
Consultant in General Adult Psychiatry - Biggleswade CMHT
East London NHS Foundation Trust
Potton, QC
- Full-time
Attend and be the clinical leader of weekly MDT meetings, supported by the team operational lead.
Added 4 mins ago
KC
Commercial Lead / Pricing Lead - Global Software Leader
Kingston Consulting Global Ltd
Canada
- Full-time
…of exciting plans, we are recruiting a strategic Commercial Lead to drive commercial operations and ensure alignment with business…
Added 4 mins ago
IT
Manufacturing Quality Specialist
Ideon Technologies
Richmond, BC
- Full-time
Lead the development and implementation of Ideon’s Quality Management System (QMS) and integrate it into daily operations. Key elements include document and record control,…
Added 4 mins ago
JM
Division Process Engineer
Johns Manville
Innisfail, AB
- Full-time
Lead monthly calls with division process leads
Added 4 mins ago
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Visual Merchandiser - Full Time
MEC
Toronto, ON
- Full-time
Ability to independently lead self to achieve results.
Added 4 mins ago
TN
Sales representative
TA Networks Inc.
Mississauga, ON
- Full-time
Lead development and ongoing account planning taking into consideration the TA Networks marketing strategy.
Added 4 mins ago
SR
Property Manager (Residential)
SmartCentres REIT
Vaughan, ON
- Full-time
…excellence, and delivering best-in-class customer service. You will lead a team, collaborate with senior management, and drive continuous improvement in building operations and resident…
Added 4 mins ago
GL
Assistant Store Manager
Guess?, LLC.
Delta, BC
- Full-time
Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the…
Added 4 mins ago
CC
Team Lead – Safe At Home: Coordinated Hoarding Prevention and Early Intervention
CMHA Calgary
Calgary, AB
- Other
POSITION TITLE: Team Lead – Safe At Home: Coordinated Hoarding Prevention and Early Intervention
Added 4 mins ago
CW
Sales Manager
Canadian Wealth Inc.
Calgary, AB
- Full-time
We're looking for an experienced Sales Manager to lead new business development for a National Cleaning company across Canada. You'll be responsible for growing our client base, managing…
Added 4 mins ago
R
Property Tax Consultant (Valuation)
Ryan
Toronto, ON
- Full-time
…responsible for creating positive team member experiences, which lead to excellent client service and drive revenue and profit for the…
Added 4 mins ago
PC
Senior Business Systems Engineer - 1751 - 175325 - 175490
Piper Companies
ON · Durham, ON
- Full-time
Lead business systems initiatives from requirements gathering through implementation and user adoption.
Added 4 mins ago
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Head of National Accounts & Institutional Sales, Vanguard Canada
Vanguard
Toronto, ON
- Full-time
…Accounts & Institutional Sales for Vanguard Canada to develop and lead all B2B distribution strategies and activities in Canada. This is an outstanding opportunity for a proven sales leader…
Added 4 mins ago
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Underground Mine Operations Supervisor
Vale
Canada
- Full-time
As an Underground Mine Operations Supervisor, you are responsible to lead and coach the team’s performance through established processes and procedures to achieve assigned objectives. You…
Added 4 mins ago
UR
Sales Development Program Sales Associate
United Rentals
Fort St. John, BC
- Full-time
Lead high-level sales conversations involving price negotiations, multi-piece rental requests, government and educational collective agreements, equipment service contracts, the sale of…
Added 4 mins ago
O
Plant Operator
Ovintiv
Dawson Creek, BC
- Full-time
As a Plant Operator within Ovintiv you will promote the team vision and receive general direction from the Plant Lead Operator. You will have the knowledge, experience and required skills…
Added 4 mins ago
U
Maintenance Lead - Rexdale
Unilever
ON · Rexdale, ON
- Full-time
The Maintenance Lead role is critical to the development of our factories to World Class, which means zero defects, zero waste and zero losses. The Maintenance Lead role will focus on…
Added 4 mins ago
BT
Territory Sales Manager
Bumper To Bumper Auto Parts
Barrie, ON
- Full-time
Drive new business through cold calling, lead generation, and proactive prospecting.
Added 4 mins ago
A
Linux Development Engineer - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
…challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and…
Added 4 mins ago
A
Linux Development Engineer - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
…challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and…
Added 4 mins ago
A
Linux Software Architect - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Wind River (an Aptiv company) is seeking an experienced Linux Software Architect to lead the architecture and technical evolution of eLxr, a commercial Debian-based Linux distribution…
Added 4 mins ago
M
Director of Marketing Strategy, Manulife Bank
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Director of Marketing Strategy, Manulife Bank will lead a team of marketing strategists responsible for developing and executing go-to-market strategies for Manulife Bank initiatives.…
Added 18 mins ago
B
Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
- Full-time
…redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the…
Added 18 mins ago
M
Scientist / Senior Scientist, Insect Biology and Bioassays
Molagri
Toronto, ON
- $130,000 to $160,000 USD / year
- Full-time
You will lead insect biology and bioassay development at Molagri. This role will build the assays we use to test whether our VLPs enter insect tissues and cells, deliver RNA payloads,…
Added 18 mins ago
AC
Assistant Store Manager - (Virgin Plus: Korean Speaking); North York M2N 5X2
Axcellent Communications Inc.
Toronto, ON · North York, ON
- Full-time
Ready to lead the charge at one of Canada's most energetic wireless brands? We’re on the hunt for a driven, bilingual (Korean/English) Assistant Store Manager to co-captain our Virgin Plus…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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