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Added 7 mins ago
PB
Project manager, construction
Pacific Blue Construction Inc.
Maple Ridge, BC
- From $53.34 CAD / hour
- Full-time
Prepare contracts and negotiate revisions, changes and additions to contractual agreements
Added 11 mins ago
R
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
RTX
Longueuil, QC
- Full-time
Added 11 mins ago
Senior Manager, Deal Technology: M&A IT (Calgary)
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AB · Calgary, AB
Competitive business today is all about making intelligent, informed decisions. As a Deal Technology Senior Manager within EY-Parthenon you will help make that happen. You will be an…
Added 11 mins ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
Reporting to the Manager, Financial and Administrative Operations, the Senior Finance and Procurement Analyst is responsible for procurement, contract and payment controls, compliance and…
Added 11 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Toronto, ON
- Full-time
…approach. The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance…
Added 11 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Canada
- Full-time
…approach. The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance…
Added 26 mins ago
HB
Director of Finance | Hotel PUR, Quebec, A Tribute Portfolio Hotel
Horseshoe Bay Resort
Quebec, QC
- Full-time
Acts as the “Chief Business Officer” to the general manager and EC Team, and as such is responsible for evaluating the financial impact on business decisions.
Added 26 mins ago
B
Customer Service Representative
BMO
Vancouver, BC
- Part-time
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Added 26 mins ago
LH
Guest Experience Manager -FT- Chelsea - Toronto
Langham Hotel
Canada
- Full-time
The Guest Experience Manager is responsible for leading and enhancing all aspects of the guest journey, ensuring an exceptional and memorable experience from arrival to departure. This…
Added 40 mins ago
CM
Financial Reporting Analyst, Financial Reporting & Tax
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
-Assist Senior /Assistant Manager in providing answers to external auditors on financial statement audits
Added 41 mins ago
Human Resources Coordinator E049-26
Legal Aid BC
Vancouver, BC
…administrative services and human resources support services to the Manager and Human Resources Advisors in the areas of recruitment, HRIS, compensation and benefits, labour relations,…
Added 41 mins ago
UO
Practice Education Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…clinical teaching faculty. Facilitates and coordinates affiliation agreements with clinical placement agencies for practice-based…
Added 41 mins ago
T
Personal Banker
TD
Belleville, ON
- Full-time
· Strive to achieve and improve service level agreements and productivity targets
Added 42 mins ago
PS
Construction operations manager
Peridot Systems Ltd.
Vancouver, BC
- $45 to $60 CAD / hour
- Full-time
- Hybrid
Prepare contracts and negotiate revisions, changes and additions to contractual agreements
Added 56 mins ago
AG
Ground Operations Coordinator
Alliance Ground International
Edmonton, AB · YEG Airport
- Full-time
Be accountable for monitoring operational performance, maintaining Service Level Agreements (SLA) statistics as well as daily performance statistics.
Added 1 hour ago
KH
Digital Health Support Specialist (MWT-OHT)
Kensington Health
Toronto, ON
- Full-time
Added 1 hour ago
SL
Director of Operations
STR Logic
Canmore, AB
- Full-time
Full-Time, Salaried | Canmore, AB (on-site) | Reports to the Owners / General Manager
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Sudbury, ON · Cambrian Heights, Sudbury, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 hour ago
CC
Retail Store Manager in Training
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Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Full-time
The Retail Store Manager in Training at Prairie Mall, Grande Prairie, Alberta is responsible for the daily operations and profitability of the establishment according to set goals and…
Added 1 hour ago
AU
HR Specialist
Alsco Uniforms
Edmonton, AB
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 1 hour ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 1 hour ago
AU
HR Specialist
Alsco Uniforms
Surrey, BC · Vancouver, BC
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 1 hour ago
E
Associate Manager, Market Access & Pricing
EVERSANA
Toronto, ON
- Full-time
Assisting the development of tools to be used in the negotiation with the pCPA and for Product Listing Agreements (PLAs)
Added 1 hour ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
…the Mission Critical Development Team Lead. Reporting to the Manager, Mission Critical Applications, this position provides technical leadership and coordination for the development,…
Added 1 hour ago
PC
Human Capital Operational Excellence Manager (Contract)
Pwc Canada
Toronto, ON
- Full-time
The Human Capital (HC) Operational Excellence Manager will be responsible for leading the HC Operational Excellence team. This role will focus on xLoS process execution and continuous…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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