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Added 4 mins ago
EC
operations assistant
EPC Canada
Gogama, ON
- Full-time
…looking for an Operations Assistant. Reporting to the Site Manager, the incumbent will be responsible for supporting managers in the planning and monitoring of projects or daily operational…
Added 19 mins ago
S
Executive Assistant to the CEO
SOCAN
Toronto, ON · North York, ON
- Full-time
Assist with communications and special events and projects led by CEO, as needed
Added 34 mins ago
PL
Administrative Assistant
Pomeroy Lodging
Calgary, AB
- Full-time
…comprehensive administrative assistance to the Areas Operations Manager/General Manager. This includes handling a variety of tasks related to organization and communication, requiring…
Added 59 mins ago
BC
Manager, Marketing, Temporary, Bell Media
Bell Canada
Montréal, QC
- $34.62 to $89.74 CAD / hour
- Full-time
- Contract
- On-site
…brands like Crave and Noovo.SummaryReporting to the Senior Manager, Entertainment Marketing, the incumbent is responsible for managing large-scale marketing projects and developing content…
Added 1 hour ago
MN
Cultural Connections Supervisor
Métis Nation-Saskatchewan
SK · Saskatchewan, Canada
- Full-time
ACCOUNTABLE TO : Child and Family Services Manager
Added 1 hour ago
D
Digital Product Manager - Intelligent Workflows
DNV
Toronto, ON
- Full-time
The Digital Product Manager - Intelligent Workflows is a strategic role within the Product organization, reporting to the Head of Section. This role is responsible for supporting product…
Added 1 hour ago
General Duty Sonographer
Winnipeg Regional Health Authority
Thompson, MB
Under the general supervision of the Manager, Charge Technologist or designate, the General Duty Sonographer performs ultrasound services as defined at regional and local levels and as…
Added 1 hour ago
TC
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Contribuer aux communications internes relatives aux problèmes touchant les systèmes, les interruptions de service et les mises à jour de l’équipe des services informatiques.
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 1 hour ago
W
Manager, Category Marketing - Brand Rep & WM Brands
Walmart
Mississauga, ON
- Full-time
…are built alongside media managers, agencies, and integrated communications/digital teams to define customer-facing marketing plans. Briefing internal teams and external partners to…
Added 1 hour ago
W
Senior Manager, Strategic Initiatives- Corporate Strategy
Walmart
Mississauga, ON
- Full-time
Manage stakeholder communications and relationships, and become a trusted advisor to influence key outcomes.
Added 1 hour ago
W
(CAN) People Lead
Walmart
Camrose, AB
- Full-time
The People Lead supports the Store Manager and leadership team by leading human resources functions that promote compliance, engagement, and operational excellence. This role ensures fair…
Added 1 hour ago
EG
Assistant Manager
Elmwood Group - Home Hardware
Moncton, NB
- $50,000 to $52,000 CAD / year
- Full-time
- On-site
…the Greater Moncton *area. *Job Description:* The assistant manager is generally responsible for assisting with the day-to-day operations of the store as assigned by the owner or manager.…
Added 1 hour ago
ST
Seafood Export Manager
Shivalik Trading Inc.
Montague, PE
- Part-time
The Seafood Export Manager leads international market expansion, coordinates cross-border supply chains, and manages the regulatory documentation required to ship perishable products…
Added 1 hour ago
SJ
Administrative Support 9 - DI - W5th
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Part-time
…contact for Diagnostic Imaging patients. Handles departmental communications and liaises with many client types (patient, physician and health care providers). Ensures that all patient…
Added 1 hour ago
RS
Marketing Manager
Red Shores Racetrack & Casino
Charlottetown, PE
- Full-time
…destination. We’re looking for an experienced and versatile Marketing Manager who is hungry to help grow and expand our entertainment brand. This position will report directly to our…
Added 2 hours ago
AE
Project Manager
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Calgary office. In this role you will be…
Added 2 hours ago
AG
Media Solutions Specialist
Adelphi Group
Toronto, ON
- Full-time
…exhibit a high degree of professionalism in their conduct and…
Added 2 hours ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
The role of Director, Communications Designer is responsible for delivering strategic, integrated media communication recommendations for a diverse group of clients as well as leading and…
Added 2 hours ago
AG
Senior Vice President, Finance
Adelphi Group
Toronto, ON
- Full-time
…making, time management, strategic thinking, interpersonal communications, written and consultative communications, organization, partnership, mentorship, personal development (own and…
Added 2 hours ago
AG
Manager, Client Reporting
Adelphi Group
Toronto, ON
- Full-time
Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity,…
Added 2 hours ago
AG
Senior Manager, Integrated Media
Adelphi Group
Toronto, ON
- Full-time
Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity,…
Added 2 hours ago
AG
Associate Director, Digital
Adelphi Group
Toronto, ON
- Full-time
Touché! has been growing since 1995. We are a media agency powered by Omnicom Media Group, a world leader in marketing communications. Our creativity and passion have enabled us to obtain…
Added 2 hours ago
AG
Intern, Public Affairs
Adelphi Group
Toronto, ON
- Full-time
FleishmanHillard (FH) is a global integrated communications agency delivering transformational outcomes for some of the world’s biggest brands. FH has built its reputation on creating…
Added 2 hours ago
AG
Manager, Media Relations
Adelphi Group
Toronto, ON
- Full-time
Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity,…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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