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Added 13 mins ago
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Content Development Specialist
Wellington-Altus
Winnipeg, MB · Toronto, ON · AB · Calgary, AB
- Full-time
Reporting to the Senior Manager, Training & Development, the Content Development Specialist will be responsible for content development in a multi-media approach through adherence to…
Added 13 mins ago
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Business Analyst, Winter 2027 (Co-op/Internship) - 8 month
BMO
Toronto, ON · BMOPLACE
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 13 mins ago
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Process Automation Intern, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Breaks down strategic problems, and analyses data and information to provide insights and recommendation.
Added 13 mins ago
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Public Relations Intern, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
We’re interested in a team player who can support public relations campaigns through media monitoring and reporting, research and writing. As an intern with the BMO Public Relations team,…
Added 13 mins ago
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Product Control Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
Consolidates, analyzes, and reports on the financial performance of the business / group to support the month-, quarter-, and year-end closing process, including financial reporting and…
Added 13 mins ago
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Audit and Exam Support Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · BMOPLACE
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 13 mins ago
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Manager, Product Analytics
BMO
Toronto, ON · BMOPLACE
- Full-time
Understands and articulates the business case of business questions and the estimated value being delivered. Designs dashboards and analyses to be performed, and appropriate visualization…
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Manager, Customer Contact Optimization Analytics and Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools
Added 26 mins ago
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Senior Technical Engineer/Officer - Mechanical Engineering
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Manager, DNNP Owners Engineering, this position is responsible for the following.
Added 26 mins ago
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Payroll Manager
Professional Staffing
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
This is a hands-on leadership role requiring extensive expertise in UKG Pro Payroll and UKG Workforce Management (WFM). The Manager will be responsible for payroll operations, system…
Added 28 mins ago
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Intermediate Planner
AtkinsRéalis
Mississauga, ON
- Full-time
Knowledge of project management techniques, including Critical Path Method (CPM), progress measurement, earned value management, and hands-on planning, analysis, and reporting.
Added 28 mins ago
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Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
Coordinate with Procurement to track purchase orders, expedite vendor documentation, and monitor status for accurate month-end reporting, ensuring delays or issues are communicated promptly…
Added 28 mins ago
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Continuous Improvement, Site Lead
Saputo Inc.
Georgetown, ON
- Full-time
Analyze daily production performance data. Ensure that the plant's impact on supply chain performance results in the lowest total delivered cost. Help Plant Manager to identify and…
Added 28 mins ago
IS
Intermediate Infrastructure Construction Calculator
IBW Surveyors
ON
- Full-time
As a Construction Calculator, you will play a key role in supporting construction surveying and infrastructure projects through accurate calculations, data processing, quality control, and…
Added 28 mins ago
UO
Senior Manager, HR Applications and Support
University of Ottawa
Ottawa, ON
- Full-time
Reporting to the Director of HR and Finance Applications and Support, leads the strategy, delivery, and continuous improvement of the University’s HR applications, ensuring systems are…
Added 28 mins ago
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Customer Operations Manager
Novartis
Toronto, ON
- Full-time
The Customer Operations Manager serves as the primary operational contact for healthcare institutions and healthcare professionals across the Radioligand Therapy (RLT) portfolio. The role…
Added 28 mins ago
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Senior Manager, Digital Strategy & Transformation
TD
Toronto, ON
- Full-time
Lead the Digital strategy reporting directly to the Head of Digital, helping define the vision, strategic priorities, digital capabilities, execution delivery roadmap for Digital. Translate…
Added 28 mins ago
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Business Application Specialist
TD
Toronto, ON
- Full-time
This role will support, lead and drive TD Data Cloud User Operational and Platform Support across Rahona(big data) Platform to provide dedicated support and service management and…
Added 28 mins ago
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Manager Tech Delivery / Partner Mgmt
TD
Toronto, ON
- Full-time
This role will support, lead and drive TD Data Cloud User Operational and Platform Support across Rahona Platform to provide dedicated support and service management and ownership. This…
Added 28 mins ago
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Software Engineer I
TD
Toronto, ON
- Full-time
The Risk Technology team within the Finance and Risk Platform group supports non-external-facing credit risk applications used for the Bank’s regulatory capital calculations and reporting…
Added 42 mins ago
S
Senior Project Manager - Transportation Engineering & Planning
Stantec
Ottawa, ON
- Full-time
Join Stantec’s growing Transportation Planning and Traffic Engineering group to help us create the biking, walking, transit, and emerging mobility networks that serve the most livable,…
Added 42 mins ago
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Mortgage Specialist
BMO
Ottawa, ON
- Full-time
Conducts independent analysis and assessment to resolve strategic issues.
Added 57 mins ago
MM
Project Manager
Mitchell Martin Inc.
Mississauga, ON
- $88 to $98 CAD / hour
- Other
…environment in Mississauga, ON. As a contract position, the Project Manager will oversee the execution of deliverables across various workstreams, focusing on capital markets and risk…
Added 58 mins ago
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Site Auditor (Full-time) - Pickering
Great Canadian Entertainment
Pickering, ON
- Full-time
Under the general direction of the Audit Manager, the position of Auditor is to process purchasing activities for all goods and services required by Casino Pickering, facilitating invoice…
Added 58 mins ago
Senior Manager, Conduct & Ethics Insights & Reporting - Global Compliance
Scotiabank
Toronto, ON
The Senior Manager, Enterprise Conduct and Ethics Insights and Reporting supports the Enterprise Conduct and Ethics, Global Compliance & AML team by creating/maintaining/enhancing various…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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