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Added 10 mins ago
CS
Ice Arena Operations Manager
Canlan Sports
Langley (District), BC · City of Langley, BC
- Full-time
…budgets & costs are also the responsibility of the Operations Manager. This is a hands on management role – actively involved in day to day operations as well as a key member of the…
Added 10 mins ago
KC
Fast food restaurant manager
KFC Canada (Yum! Brands Subsidiary)
Courtenay, BC
- Full-time
Added 10 mins ago
HM
construction manager
Heritage Masonry & Conservation
Esquimalt, BC
- Full-time
Added 10 mins ago
CG
food services manager
Compass Group Canada
Sechelt, BC
- Full-time
Membership in the Canadian Society of Nutrition Management
Added 11 mins ago
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Conseiller principal en stratégie publicitaire (bilingue)
EDealer
Quebec, QC
- $62,000 to $70,000 CAD / year
- Full-time
Culture numérique : Compréhension et maîtrise approfondies de Google Ads, Meta Ads Manager, GTM et GA4, sans pour autant avoir à être l'opérateur quotidien.
Added 11 mins ago
TP
Assistant II - Operation
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Added 11 mins ago
NM
Project Manager- Manufacturing (Med Device)
Natus Medical Incorporated
Oakville, ON
- Full-time
We’re looking for a hands-on Project Manager, Manufacturing & Operations to join our Operations team in Oakville. In this role, you’ll lead strategic projects that improve manufacturing…
Added 11 mins ago
WO
Sales Manager - Legacy Division (Halifax, NS)
Women of the Vine & Spirits
Halifax, NS
- Full-time
…Benefits Plan includes comprehensive medical, dental, vision, disability, and life insurance coverage. We also offer wellness initiatives, parental leave, vacation accrual, paid sick leave,…
Added 11 mins ago
RP
Manager, Research Program
RRC Polytech
Winnipeg, MB
- $96,865 to $136,510 CAD / year
- Full-time
The Program Manager works within a team comprised of regional Program Managers and also takes day to day direction and input on programming and strategies from the National Director of the…
Added 11 mins ago
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Senior Product Designer, Customer Growth
Priceline
Toronto, ON
- Full-time
Added 11 mins ago
MP
Project Manager - ICI
Michael Page
Ottawa, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Project Manager will oversee and manage projects within the construction industry, ensuring they are completed on time, within scope, and on budget. This role requires a detail-oriented…
Added 11 mins ago
S
Marketing Automation Manager
Seequent
Vancouver, BC
- Full-time
The Marketing Automation Manager is responsible for effectively managing and optimising Seequent’s marketing automation capabilities to support customer acquisition, solution adoption, and…
Added 11 mins ago
CL
Manager Contract, Community Living Supports (South)
Community Living Essex County
ON · Essex, ON
- Contract
Manager Contract, Community Living SupportsContract Dates: November 2026 - November 2027
Added 12 mins ago
Benefits, Perks & Leaves Manager
SALT XC
Toronto, ON
Strong knowledge of benefits administration, leave management, disability processes, and workplace accommodations.
Added 12 mins ago
Credit Analyst
Sexton Family of Companies
Winnipeg, MB
…salary structure, group health, dental, and vision benefits, disability and life insurance, a company matching DPSP/RSP program, and profit…
Added 12 mins ago
Parts Manager (Heavy Duty)
Velocity Vehicle Group
Surrey, BC
The Parts Manager oversees the daily operations of the Parts ( Heavy Duty ) Department, ensuring budget goals are met, expenses are managed, and customer relationships are maintained. This…
Added 12 mins ago
Customer Experience Representative - Italian Speaking
Trudell Medical Group
St. John's, NL
You’ll report directly to the Manager, Customer Experience, and partner closely with Technical Support, commercial leads, and other internal teams to keep customers informed, orders moving,…
Added 12 mins ago
Project Manager- Manufacturing (Med Device)
Natus
Oakville, ON
We’re looking for a hands-on Project Manager, Manufacturing & Operations to join our Operations team in Oakville. In this role, you’ll lead strategic projects that improve manufacturing…
Added 12 mins ago
Front Office Manager
Northland Properties
Winnipeg, MB
We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you…
Added 12 mins ago
Coordinator, Administration / Coordonnateur,(trice), Administration
MSC Mediterranean Shipping Company SA
Montreal, QC
…effectively - from building and landlord relationships and vendor management through space planning, office installations, fit-outs and internal…
Added 26 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Richmond Hill, ON
- $21.5 CAD / hour
- Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 26 mins ago
B(
Regulatory Manager
Bitdeer (NASDAQ: BTDR)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…transport logistics, data center design and construction, equipment management, and daily operations. Bitdeer also offers advanced cloud capabilities to customers with high demand for…
Added 27 mins ago
P
Marketing Channel Delivery Manager, LATAM Cluster Markets
Pfizer
Montreal, QC
- Full-time
The Global Operations Services Center (GOSC) is seeking a highly motivated Marketing Channel Delivery Manager to lead marketing channel and samples services for Pfizer's International…
Added 27 mins ago
OS
Manager, Promotional Events & Fan Experience
Ottawa Senators
Ottawa, ON · Kanata, Ontario
- Full-time
The Manager, Events and Promotions, is a unique role focused on developing memorable fan experiences at Ottawa Senators games and events in the Ottawa region. Responsibilities include…
Added 27 mins ago
RS
Manager, Engineering - RMJ (AI Accelerated)
Redwood Software
Toronto, ON
- $135,000 to $160,000 CAD / year
As Software Development Manager, Redwood Automation Platform, you will lead multiple development teams and you’ll report to the Head of Engineering for Redwood’s core product platform at…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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