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Added 9 mins ago
P
Trading Operations Analyst
Purpose
Toronto, ON
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 9 mins ago
GT
Access Governance Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
…specifically supporting the Access Governance team at a major financial institution. The team supports enterprise-wide identity and access governance activities, including access…
Added 9 mins ago
KR
Manager, Operational Finance
Kassen Recruitment
Saskatoon, SK
- Full-time
Reporting to a senior finance leader, the Manager, Operational Finance will provide hands-on financial support to operational and project teams. The position will play an important role in…
Added 9 mins ago
MS
Project Manager – Capital Markets
MSZ Systems
Toronto, ON
- Contract
We are seeking an experienced, AI-forward Associate Director / Senior Program Manager to lead strategic AI-enabled transformation initiatives within Capital Markets.
Added 9 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Milton, ON
- Full-time
Investigates incidents of financial and physical shrink and communicates findings to Store Leadership. For internal investigations, escalates information to the Market Loss Prevention…
Added 9 mins ago
S
Strategic Sourcing Manager
Stella-Jones
Montreal, QC
- Full-time
Added 10 mins ago
UH
Municipal District of Taber | Finance Clerk (Temporary)
UpSourced HR
Taber, AB
- Temporary
Reporting to the Manager of Finance, the Finance Clerk is responsible for a variety of clerical and accounting duties. The role requires strong multi-tasking and work prioritization skills…
Added 25 mins ago
TT
Collections Specialist
Titanium Transportation Group Inc.
Bolton, ON
- Full-time
Reporting to the Manager, Credit & /Collections and will be responsible for contacting customers to manage collections (receivables)
Added 25 mins ago
D
Enterprise Marketing Manager
Docebo
Remote, Canada
- $98,600 to $131,400 CAD / year
- Full-time
- Remote
Sales trust-builder: You understand you win as a team with sales - in-the-weeds collaboration, pipeline reviews, and shared accountability, not just campaign reporting.
Added 25 mins ago
M
Operations Project Manager
Miovision
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
…highway speeds, we need a highly adaptable Operations Project Manager. Consider yourself the master traffic controller for our most critical operational initiatives. From navigating the…
Added 25 mins ago
TC
Senior Accountant - CIGNA Canada
The Cigna Group
Toronto, ON · Scarborough, Ontario
- Full-time
- Other
Perform balance sheet reconciliations to ensure accurate financial reporting.
Added 39 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 39 mins ago
A&
Manager, Global Transaction Tax
Alvarez & Marsal
Calgary, AB
- Full-time
Knowledge of accounting and financial reporting
Added 39 mins ago
CE
Senior Data & IT Business Office Advisor
Cenovus Energy
Calgary, AB
- Full-time
Cenovus is seeking a Senior Data & IT (D&IT) Business Office Advisor to support the financial management, governance, and value realization of D&IT investments. This office-based role will…
Added 39 mins ago
HP
Accounting Manager
HighView Partners
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
Working with senior leadership and stakeholders across the business, you will provide financial information, respond to questions and help improve reporting. You will also coordinate…
Added 39 mins ago
SR
Senior Tax Manager
Swim Recruiting
Vancouver, BC
- $130,000 to $170,000 CAD / year
- Full-time
Reporting directly to the VP, Tax, this is a hands-on Senior Manager position combining corporate tax compliance, tax accounting and provisions with international tax, business partnering,…
Added 39 mins ago
W
Sr Manager, Event Production & Creative Operations
Wynford
Toronto, ON
- Full-time
Reporting to the Executive Creative Director, the Senior Manager, Event Production & Creative Operations helps lead the day-to-day planning, coordination, and delivery of creative and…
Added 39 mins ago
A&
Manager, Global Transaction Tax
Alvarez & Marsal
Toronto, ON
- Full-time
Knowledge of accounting and financial reporting
Added 39 mins ago
GC
Manager, Service Centre
Grainger Canada
Montreal, QC
- Full-time
Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement…
Added 39 mins ago
CD
Finance and Accounting Manager
Conrad Dillon Robinson Law
Dartmouth, NS
- Full-time
Reporting directly to the Owner, the Finance and Accounting Manager will take ownership of the firm’s financial operations, including accounting and financial reporting, banking and cash…
Added 39 mins ago
CM
Financial Analyst
Critical Mass
Toronto, ON
- Full-time
This is a position within the finance department. The financial analyst team responsible for the accounting and financial duties required to support the needs of Critical Mass' defined…
Added 40 mins ago
Product Manager
Dye & Durham Talent Team
Toronto, ON
The Product Manager, Due Diligence & Legal Filings, is responsible for driving the strategic vision, roadmap, and delivery of key Canadian products within the Unity platform. Reporting to…
Added 40 mins ago
O
Research Associate
Onda
PE · Victoria, Prince Edward Island
- $60,000 to $72,000 CAD / year
- Full-time
…Technologies Department supporting services and operations. Reporting to the Laboratory Manager, the successful candidate will be an integral member of the dry lab team, contributing to…
Added 40 mins ago
O
Laboratory Manager
Onda
PE · Victoria, Prince Edward Island
- $65,000 to $74,000 CAD / year
- Full-time
We are seeking a Laboratory Manager to play a significant role in the Laboratory Technologies Department overseeing services and operations. The successful candidate will report to the…
Added 40 mins ago
Project Manager, Capital Delivery - Various External Projects
Infrastructure Ontario
Toronto, ON
Reporting to senior leadership within Capital Delivery, the Project Manager will be responsible for managing project scope, schedule, budget, risks, and key partner relationships throughout…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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