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Added 9 mins ago
MS
Software AI&T Manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The Software AI&T Manager manages the test automation software delivery related to the Assembly, Integration and test portion of a program, an element of a program, a product, to meet…
Added 9 mins ago
MN
26-133 - Low Carbon Energy Coordinator
Métis Nation British Columbia
Surrey, BC
- Full-time
Collaborate with the Low Carbon Energy Manager to refine administrative processes and enhance program efficiency.
Added 9 mins ago
SI
Construction Superintendent / Site Manager
Synectics Inc.
Halifax, NS
- $100,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced and highly organized Construction Superintendent / Site Manager to oversee the successful execution of new construction and renovation projects in Halifax,…
Added 9 mins ago
SP
Run Rate Programs Senior Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
Operationalize the program from start to finish, which includes managing the execution across multiple cross-functional teams, delivery, follow-up, and managing engagement metrics…
Added 9 mins ago
CO
Manager of Parking Enterprise
City of Kitchener
Kitchener, ON
- Part-time
…of Kitchener is seeking an experienced and forward-thinking Manager, Parking to lead the City’s Parking Enterprise. Reporting to the Director, Transportation Services, this role is…
Added 10 mins ago
Senior Financial Analyst (Grants)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
…location is flexible, while considering operational and service delivery…
Added 10 mins ago
Manager, Merchant Strategy & Operations
DoorDash Canada
Toronto, ON · Vancouver, BC
…insurance, an RRSP including an employer match, and a mental health program, among…
Added 10 mins ago
Senior Manager, Wealth Management Taxation - Toronto, ON
Scotiabank
Toronto, ON
The Senior Manager, Wealth Management Taxation plays a key role in supporting wealth advisors, planning specialists, and banking partners across Scotia Wealth Management by providing tax…
Added 10 mins ago
Cook- Casual/On-Call
Smithers Community Services Association
Smithers, BC
…after the meal service. The cook works with the Goodacre Place manager to prepare a meal plan and coordinate the food inventory to ensure adherence to the meal plan. The cook contributes…
Added 25 mins ago
CA
Resident Manager (Live-In)
Centurion Asset Management Inc.
Gravenhurst, ON
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 25 mins ago
JI
Manager, People Development
J.D. Irving, Limited
Saint John, NB
- Full-time
…Business Learning, and Performance & Development portfolios. The Manager, People Development will oversee the strategy, design, delivery, and continuous improvement of programs that build…
Added 25 mins ago
A
Digital Experience Specialist - Temporary
ARC'TERYX
North Vancouver, BC
- Full-time
- Temporary
…digital experience projects from initial concept through to delivery across the business. Leveraging research tools, analytics, and guest feedback, you will identify points of friction in…
Added 25 mins ago
YO
Child & Youth Program Development Lead - Laurier Brantford YMCA, ON
YMCA of Hamilton|Burlington|Brantford
Brantford, ON
- Full-time
The Child & Youth Program Development Lead is responsible for the development, implementation, and continuous improvement of Child and Youth programming across YMCA Health, Fitness,…
Added 36 mins ago
CR
Opportunities for MG-SPS-01 to MG-SPS-03 Team Leader positions – Your career awaits in Sudbury, Ontario!
Canada Revenue Agency - Agence du revenu du Canada
Sudbury, ON
- Contract
…procedures. Identifies and recommends improvements to the team's program delivery procedures. Recommends changes to internal policy and procedures and solves problems relating to processing…
Added 38 mins ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 38 mins ago
SH
Infirmière ou infirmier de santé primaire / Primary Health Nurse
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Added 38 mins ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 38 mins ago
SH
Communications Specialist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager of Communications and Public Engagement, the Communications Specialist is responsible for supporting a wide array of internal and external communications, with a…
Added 38 mins ago
SH
Manager on Site (MOS)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Executive Director, and in collaboration with the Leadership Team, the Manager on Site (MOS) is responsible for overseeing the operations of Klinic during the evening and…
Added 38 mins ago
FH
Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health Authority
Port Moody, BC
- $55.25 to $79.42 CAD / hour
- Part-time
…the entire patient journey? Join Eagle Ridge Hospital as the Manager, Patient Access & Community Transition and play a key role in ensuring patients receive seamless, timely, and…
Added 38 mins ago
T
IT Project Manager ERP
TechDoQuest
Brampton, ON
- Contract
This job posting is for an existing, active vacancy and we are looking to hire IT Project Manager at Brampton, ON with extensive experience leading SAP S/4HANA implementations, ERP…
Added 38 mins ago
AE
Digital Experience Specialist - Temporary
Arc'teryx Equipment
North Vancouver, BC
- Temporary
…digital experience projects from initial concept through to delivery across the business. Leveraging research tools, analytics, and guest feedback, you will identify points of friction in…
Added 38 mins ago
L
Senior Manager - North America Construction
lululemon
Vancouver, BC
- Full-time
Reporting to the Director, North America Construction; the Senior Manager, North America Construction, will be responsible for the successful execution of all major investments (New Store…
Added 40 mins ago
AA
Commercial Account Manager
Advance Auto Parts
Kitchener, ON
- Full-time
At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial…
Added 53 mins ago
P&
Gestionnaire de comptes, Services de pièces de rechange / Account Manager, Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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