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Added 14 mins ago
AE
Project Manager
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Calgary office. In this role you will be…
Added 14 mins ago
AE
Intermediate Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
Ongoing support for your professional development and growth
Added 14 mins ago
AE
Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
Ongoing support for your professional development and growth
Added 14 mins ago
AE
Stormwater Engineer
Associated Engineering
Calgary, AB
- Full-time
Ongoing support for your professional development and growth
Added 15 mins ago
Manager - Risk, Process & Controls - French Bilingual
EY
Montreal, QC
…equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous…
Added 30 mins ago
PH
Clerk IV Booking/Program
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs:
Added 30 mins ago
PH
Transcription Services Clerk
Providence Healthcare
Vancouver, BC
- Temporary
Reporting to the Regional Service Manager or designate, the Transcription Services Clerk performs a variety of clerical duties including:
Added 30 mins ago
TC
Network and Infrastructure Manager
The Corporation of The City of Victoria
Victoria, BC
- Other
The City of Victoria is seeking a Network and Infrastructure Manager to lead the critical technology services behind one of Canada’s most progressive municipal organizations. As a key…
Added 44 mins ago
IS
Project Manager, Performance
Irving Shipbuilding
Dartmouth, NS
- Full-time
…women in underrepresented roles, persons with disabilities, Indigenous persons, and members of the 2SLGBTQIA+ community, and encourage applicants to…
Added 45 mins ago
Senior Financial Analyst (Grants)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and…
Added 45 mins ago
Cook- Casual/On-Call
Smithers Community Services Association
Smithers, BC
…shelter, housing support, meals, hygiene services, life skills development, case planning, and connections to community resources. Our goal is to help individuals move toward greater…
Added 1 hour ago
YO
Child & Youth Program Development Lead - Laurier Brantford YMCA, ON
YMCA of Hamilton|Burlington|Brantford
Brantford, ON
- Full-time
The Child & Youth Program Development Lead is responsible for the development, implementation, and continuous improvement of Child and Youth programming across YMCA Health, Fitness,…
Added 1 hour ago
SH
Nurse 2 - Cornish
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce.…
Added 1 hour ago
SH
Licensed Practical Nurse - Cardiology Input Unit - 5A/6A/PRU - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce.…
Added 1 hour ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce.…
Added 1 hour ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce.…
Added 1 hour ago
SH
Communications Specialist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager of Communications and Public Engagement, the Communications Specialist is responsible for supporting a wide array of internal and external communications, with a…
Added 1 hour ago
SH
Manager Fund Development
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Klinic Community Heath is a pro-choice community health center that provides a full range of health-related services from medical care to counselling and crisis services to wellness and…
Added 1 hour ago
SH
Manager on Site (MOS)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Klinic Community Heath is a pro-choice community health center that provides a full range of health-related services from medical care to counselling and crisis services to wellness and…
Added 1 hour ago
Career & Work Integrated Learning Advisor - FMCAD - App D
Humber College
Toronto, ON
Reporting to the Manager of Work-Integrated Learning, you'll play a vital role in the FMCAD Work-Integrated Learning (WIL) team. Your mission is to provide essential administrative support…
Added 1 hour ago
Associate Professor/Professor - Experimental Physical Chemistry
University of Toronto
Toronto, ON
…to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with…
Added 1 hour ago
UO
Assistant Professor - Experimental Physical Chemistry
University of Toronto
Toronto, ON
- $130,000 to $160,000 CAD / year
…to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with…
Added 1 hour ago
SM
Counsellor – Student Affairs and Services
Saint Mary's University
Halifax, NS
- Full-time
…policy, preference will be given to candidates who identify as Indigenous or Black. All applicants are asked to self-identify in their cover letter. Indigenous applicants are required to…
Added 1 hour ago
F
Senior Financial Analyst
Fasken
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · AB · Surrey, BC · Calgary, AB · Tsuut'ina, AB
- Full-time
…participate in initiatives which make a difference in our firm and…
Added 1 hour ago
VC
Community Health Centre Coordinator
Vancouver Coastal Health
Vancouver, BC
- $39.28 to $41.14 CAD / hour
- Temporary
…objectives, and policies of Vancouver Coastal Health, Vancouver Community Health Services, the Community Health Centre Coordinator works in a team based environment in conjunction with the…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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