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Added 1 min ago
E
Senior Financial Analyst
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Reporting to the FP&A Manager, the successful candidate will combine strong analytical skills with business partnership to help drive company performance and continuous improvement.
Added 1 min ago
MF
Manager, Integrated Supply Chain - M&M Food Market
M&M Food Market Ltd/Les Aliments M&M Lte
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 1 min ago
ME
Logistics Coordinator
Mark Edwards Apparel
Montreal, QC
- Full-time
This role has a strong operational and administrative component, with an added focus on systems, data accuracy, and process efficiency. The successful candidate will act as a shared…
Added 14 mins ago
P&
Ingenieur(e) de projets / Project Engineer
Pratt & Whitney
Longueuil, QC
- Full-time
Added 14 mins ago
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Senior Programme Manager- Electrification
Accenture Construct
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 14 mins ago
IC
Consultant- SAP CSV & Data Migration, Life Sciences- Business Consulting
Infosys Consulting
Toronto, ON
- Full-time
…mindset, deep industry knowledge, and the combined strengths of business and technology consulting, it helps enterprises turn bold vision into tangible outcomes, faster, smarter, and at…
Added 14 mins ago
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Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 15 mins ago
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Senior Patent & IP Counsel
Lyten
Burlington, ON
- Full-time
…battery, concrete, composites, and sensors. This is both a manager and a practitioner role: Lyten is looking for someone who will personally do some of the work of protecting its IP, not…
Added 15 mins ago
UO
ERP System Administrator - Information Technologies
University of Calgary
Calgary, AB
- Full-time
Diploma or bachelor degree in computer science, information systems, or a related technical discipline, and three to five years of related experience supporting enterprise applications,…
Added 16 mins ago
Systems Development Engineer Intern, Canada 2027
Amazon
Vancouver, BC
…development engineer interns to join one of our many lines of business. Amazon interns have the opportunity to work alongside the industry’s brightest engineers who innovate every day on…
Added 26 mins ago
Business Analyst - FIN
Government of Alberta
Edmonton, AB
You will develop comprehensive business requirements to inform solutions, by working closely with stakeholders, to develop an in-depth understanding of the business needs and their goals in…
Added 28 mins ago
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Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
…Columbia is an asset. Experience or working knowledge of health systems and policy, organizational change, anti-Indigenous racism, resistance to change, population health, illness…
Added 28 mins ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 28 mins ago
TP
Executive Assistant Office Manager
TDS Personnel
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Maintain organized electronic and physical filing systems to ensure efficient retrieval of information.
Added 28 mins ago
MA
Office Manager
Montcrest Asset Management
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Office Manager is responsible for overseeing office operations, administrative functions, property coordination, IT liaison activities, and executive support. This role ensures the…
Added 29 mins ago
SH
Enterprise Services (ES) Engagement Manager
Siemens Healthineers
Oakville, ON
- Full-time
As the Engagement Manager in the Enterprise Services Business, you will lead the successful execution of the comprehensive Trillium Health Partners MES agreement and the medical equipment,…
Added 29 mins ago
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Staff Technical Program Manager (Canada )
Shopify
Canada
- Full-time
In this role, you'll drive strategic initiatives end-to-end - from protecting Shopify's systems, infrastructure, and data, to launching products that integrate seamlessly into merchant…
Added 29 mins ago
TH
Digital Content Specialist
The Home Depot Canada
Toronto, ON
- Full-time
The Digital Content Specialist is primarily responsible for managing digital content on the product information pages (PIP) for The Home Depot Canada. This broadly includes maintaining…
Added 29 mins ago
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Solution Architect
Mindtris
Fredericton Junction, NB
- Full-time
Mindtris, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and…
Added 29 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 29 mins ago
NI
Human Resources Manager, Canada
Navien, Inc.
Woodbridge, ON
- Full-time
The Human Resources Manager, Canada is responsible for leading and coordinating human resources operations for Navien Canada and NaviComm, two separate Canadian legal entities with distinct…
Added 29 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 31 mins ago
SH
Operations Administrator
Sojourn House
Toronto, ON
- Contract
Provide basic troubleshooting support for office technology, including computers, printers, photocopiers and telephone systems.
Added 46 mins ago
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Value Engineer / Business Consultant
Trackunit
London, ON
- Full-time
…This is an individual contributor role - open to a Director or Manager title depending on experience - solely focused on value proposition development, value engineering, and business…
Added 46 mins ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
…operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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