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Added 3 mins ago
VS
Partner Acquisition Manager
Vena Solutions
Remote, Canada
- $80,750 to $109,250 CAD / year
- Full-time
- Remote
Reporting into the Director, Partner Development, you will be responsible for acquiring, onboarding, and growing Vena Partners. You will help shape our Partner Sales organization into a…
Added 3 mins ago
Front End - Front End Coordinator
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Responsible to support the front-end manager in the overall operation of the front-end department including providing management and leadership to Front End staff. Ensure operational…
Added 3 mins ago
Outside Sales - Territory Manager Quebec West
Fastco
Vaudreuil-Dorion, QC
Reporting to the Regional Sales Manager - East, the Territory Manager will have as main responsibilities market development, the coordination of sales with the customers and the internal…
Added 3 mins ago
Services Manager, General Ledger
Dayforce
Canada
The Services Manager, General Ledger is responsible for end-to-end delivery of Dayforce General Ledger solutions through a team of consultants. Key responsibilities include project…
Added 3 mins ago
Program Manager, AI Enablement & Workforce Readiness
Talent Acquisition Team at Westland Insurance. Text reply only.
Toronto, ON · Surrey, BC
We’re searching for a Program Manager, AI Enablement & Workforce Readiness. Are you searching for new possibilities?
Added 3 mins ago
FT Supportive Housing Coordinator (London - Woodfield Gate)
Indwell
London, ON
Position Description: Reporting to the Program Manager, as the Supportive Housing Coordinator, you will work alongside residents who have experienced mental health concerns and/or substance…
Added 3 mins ago
Pharmacy Manager
Neighbourly Pharmacy
London, ON
Neighbourly Pharmacy is looking for a Pharmacy Manager to join our team at Pharmasave Wortley Village in London, Ontario.
Added 3 mins ago
Supervisor
JD Sports / Livestock / Size?
Edmonton, AB
…delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by performing managerial tasks, such as…
Added 3 mins ago
Programmable Logic Controller Specialist ( PLC Specialist )
Ensign Energy Services Inc.
Nisku, AB
…position will use technical and analytical skills to assist in the development, deployment, and maintenance of drilling rig automation systems, drilling rig control systems, remote…
Added 3 mins ago
SC
Audit and Assurance Manager
Stern Cohen LLP
Toronto, ON
- Full-time
We’re looking for an experienced Audit and Assurance Manager who enjoys both the technical and people sides of public accounting.
Added 3 mins ago
DC
Field Manager
Dr Clean
Sudbury, ON
- Full-time
Role Description: We are seeking a motivated and results-driven Field Manager to oversee and support the daily operations of our Janitorial and Industrial Services divisions. This…
Added 3 mins ago
Corporate Asset Management Supervisor
The City of Red Deer
Red Deer, AB
Reporting to the Manager, Financial Business Advisory Services, this position provides leadership and oversight to asset management staff and serves as the corporate subject matter expert…
Added 3 mins ago
PM
AI Program Manager
Picton Mahoney Asset Management
Toronto, ON
- Full-time
…Ontario™ 2020, 2021, 2024 | Best Workplaces™ for Professional Development 2025 | Best Workplaces™ for Young Talent…
Added 17 mins ago
B
Manager, Client Experience East
Beautifi
Toronto, ON
- Full-time
Beautifi is seeking a Manager, Client Experience to lead the East coast Client Experience team. Reporting to the Senior Manager, Client Experience, this role is accountable for the…
Added 17 mins ago
AI
Manufacturing Engineer
Apex Industries Inc.
Moncton, NB
- Full-time
…full-time, permanent position reporting directly to the Group…
Added 17 mins ago
PC
Store Manager - Harvest Pointe
Plantlife Cannabis
AB · Edmonton, AB
- Full-time
…companies. We currently have 40 retail operations open and/or in development, and the growth doesn't stop there!! We are currently hiring a Store Manager for our Harvest Pointe…
Added 17 mins ago
TC
Restaurant Leadership | Management
The Canadian Brewhouse
London, ON
- Full-time
…decisions as an organization. We are looking to build a strong leadership bench of candidates at our London…
Added 17 mins ago
GO
Civil Estimator
Gulf Operators Ltd.
Saint John, NB
- Full-time
…construction industry experience to play a key role on our Business Development team and confidently navigate through the bid process, beginning to end, to ensure all bids are submitted on…
Added 17 mins ago
PG
Retail Supervisor - Full Time (South Edmonton)
PUMA Group
AB · Edmonton, AB
- Full-time
Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
Added 18 mins ago
JR
Construction Project Manager
Jennings Real Estate
Ottawa, ON
- Full-time
Construction Project Manager (Full-Time in Person)
Added 18 mins ago
ON
Branch Manager
Ontario Native Women's Association
Hamilton, ON
- Full-time
The Branch Manager works collaboratively across all ONWA portfolios and departments to support program growth, service excellence, community engagement, staff development, and…
Added 18 mins ago
ON
Community Development Manager
Ontario Native Women's Association
Hamilton, ON
- Full-time
The Community Development Manager will lead, coach, and support a group of employees within various programs while ensuring ONWA’s vision, mandate, objectives, and membership deliverables…
Added 18 mins ago
Security Supervisor - Springhill Institution
Commissionaires Nova Scotia
Springhill, NS
…difference. As a Site Supervisor, you'll provide strong on-site leadership, support and guide your team,…
Added 18 mins ago
CE
General Manager - National on 17th
Concorde Entertainment Group
Calgary, AB
- Full-time
Reporting to the operations leadership team for the Concorde Group, this General Manager position will be accountable for the overall performance of National 10. This is a strategic…
Added 18 mins ago
IS
Software Development Manager
Intellijoint Surgical
Kitchener, ON
- Full-time
We are seeking a Software Development Manager to join our R&D team to oversee the successful delivery of software products across multiple product lines. This role plans, coordinates, and…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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