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Added 13 mins ago
TC
Assistant Store Manager Winners Homesense Metrotown
TJX Canada – Winners, Marshalls, HomeSense
Burnaby, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Winnipeg, MB
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
SB
Team Member
Splitsville Bowl
AB · Edmonton, AB
- Full-time
Maintain record of daily operations as required with communication book and checklists.
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
AB · Edmonton, AB
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
St. Albert, AB
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
AB · Edmonton, AB
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Richmond, BC
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
London, ON
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
St. Catharines, ON
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Toronto, ON · Scarborough, ON
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
WB
Restaurant Front of House (FOH) Manager – Full-Time
Wixans Bridge
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Wixan’s Bridge Restaurant is looking for an experienced and motivated Front of House Manager to join our team. In this role, you will lead daily front-of-house operations, mentor and…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Toronto, ON · Scarborough, ON
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Toronto, ON · Etobicoke, ON
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
SB
Kitchen Manager (Seven-10 Kitchen + Bar)
Splitsville Bowl
Richmond, BC
- Full-time
When joining Splitsville Bowl as a Chef/Kitchen Manager, you will receive a thorough induction to set you up for success and ensure you are fully trained in our kitchen operations and how…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Oshawa, ON
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Calgary, AB
- Full-time
New: Maternity Leave Top-Up Program We're proud to introduce a new benefit designed to support employees during one of life's most important milestones. Our Maternity Leave Top-Up Program…
Added 13 mins ago
FS
retail sales manager
Firefly Solar Inc.
Calgary, AB
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 13 mins ago
M
Restaurant manager
McDonald's
Squamish, BC
- Full-time
Added 14 mins ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
As the Senior Manager, Marketing & Commercial Operations for Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business,…
Added 14 mins ago
A
Lab Technician/Technologist
AtkinsRéalis
Saskatoon, SK
- Full-time
…team in Saskatoon, Saskatchewan. This role reports to the Lab Operations Manager and supports construction materials, geotechnical, and Geomechanical testing programs through hands-on…
Added 14 mins ago
S
Retail Assistant Store Manager
Skechers
Regina, SK · SK
- Full-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 14 mins ago
S
Retail Assistant Store Manager
Skechers
Barrie, ON
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 14 mins ago
S
Retail Key Holder
Skechers
Edmonton, AB
- Part-time
…an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee…
Added 14 mins ago
SJ
Assistant Store Manager - Peoples Jewellers -The Outlet Collection at Niagara
Signet Jewelers
Niagara-on-the-Lake, ON · Canada - The Outlet Collectio - Niagara-On-The-Lake, ON
- Full-time
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 14 mins ago
C
Human Resources Manager (English Services) (People & Culture)
CBC/Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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