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Added 2 mins ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
Added 2 mins ago
SC
shift supervisor - Store# 68749, 9 KINLOCK RD
Starbucks Coffee Company
Stratford, PE
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 17 mins ago
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Senior Draftsman, Draftswoman H/F
VINCI
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
…also serves as a liaison between the Drafting team, Method Manager, Engineers, and Construction teams to ensure that drawings are accurate, constructible, and delivered in accordance with…
Added 17 mins ago
CF
Business Development Manager
CI Financial
Vancouver, BC
- Full-time
We are currently seeking a Business Development Manager (BDM) who will be responsible for sales and asset retention and brand promotion of all CI Global Asset Management investment…
Added 17 mins ago
NS
2627-205 - Student Accessibility Specialist (PS4) - Lunenburg Campus
Nova Scotia Community College - NSCC
Bridgewater, NS
- Part-time
Reporting to the Manager, Student Supports, and under the functional guidance of the Manager, Student Accessibility Services, you are accountable for leading accommodation planning and…
Added 17 mins ago
SI
Waitstaff
Shannex Incorporated
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Temporary
Consistently ensures food quality, presentation, and service delivery meet established department standards. Ensures meals are visually appealing, the correct temperature and portion size,…
Added 17 mins ago
EL
Senior Brand Manager, Cardiometabolic Health
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
Reporting to the Marketing Director, the Senior Brand Manager is an individual contributor responsible for leading innovation in cardiometabolic health (CMH) - owning brand strategy through…
Added 17 mins ago
SI
Registered Nurse
Shannex Incorporated
Halifax, NS
- Full-time
Providing leadership to health services staff and overseeing provision of quality health services respecting the client’s right to individualized planning of health services.
Added 17 mins ago
NS
2627-201 - Campus Library Technician (TS8) - Ivany Campus
Nova Scotia Community College - NSCC
Dartmouth, NS
- Temporary
The Campus Library Technician reports on campus to the Manager of Student Supports and functionally to the Manager of Libraries & Learning Commons.
Added 17 mins ago
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Project Manager - Transmission & Distribution (Toronto)
Burns & McDonnell
Toronto, ON
- Full-time
…Distribution (T&D) global practice is looking for a Project Manager in our Toronto, Canada office to manage portfolio of T&D projects for key clients. An entrepreneurial spirit and strong…
Added 17 mins ago
BN
Project Officer
Build Nova Scotia
Halifax, NS
- Full-time
…Workstreams, Groups and Stakeholders. Reporting to a Project Manager, the Project Officer will be a key part in providing project coordination and documents review throughout the project…
Added 17 mins ago
MU
Accounting Technician ll - Accounts Payable, Financial Services
MacEwan University
AB · Edmonton, AB
- Full-time
Cross train on other operational and accounting functions to support departmental objectives within the SSC as required and directed by the Senior Manager, SSC.
Added 28 mins ago
A
Sous-chef
Alfred's
Revelstoke, BC
- From $25.89 CAD / hour
- Full-time
- On-site
Plan menus and ensure food meets quality standards
Added 32 mins ago
GD
Manager, Infrastructure and Cloud Services
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
The Manager, Infrastructure and Cloud Services is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core technology…
Added 42 mins ago
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Food production manager
Peacasa
London, ON
- From $29 CAD / hour
- Full-time
- On-site
Added 47 mins ago
MG
Anaesthesia Assistant -Surgical Centre
Michael Garron Hospital
Toronto, ON
- Part-time
…Recognized as a leader in workplace wellness and offering a quality work environment focused on learning and development, MGH invests in people to meet their professional goals and to reach…
Added 47 mins ago
BC
Business Intelligence Analyst – Finance, Corporate Solutions
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
You’ll report to the Product Manager, Corporate IT Solutions, and play a key role in helping the organization get more value from its data. Your mission will be to turn data into strategic…
Added 47 mins ago
S
shift supervisor - Store# 17292, ROUTE 132 AND JOGUES
Starbucks
Delson, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 47 mins ago
S
shift supervisor - Store# 04064, SOURCES & HYMUS
Starbucks
Dollard-Des Ormeaux, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 47 mins ago
S
shift supervisor - Store# 15733, ST. CHARLES & HYMUS
Starbucks
Kirkland, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 47 mins ago
OH
Senior Project Manager
Ontario High Voltage Services Ltd
Orangeville, ON
- Full-time
Role Description The Senior Project Manager is a full-time, on-site role based in Orangeville, ON, responsible for leading high voltage and civil construction projects from initiation…
Added 47 mins ago
S
shift supervisor - Store# 61239, DORVAL, 1250 HERRON
Starbucks
Dorval, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 47 mins ago
S
shift supervisor - Store# 63880, BROSSARD, BLVD TASCHEREAU
Starbucks
Brossard, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 47 mins ago
S
shift supervisor - Store# 25787, NEWMAN & SHEVCHENKO
Starbucks
Montreal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 47 mins ago
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Asset manager - Wind turbine performance / Gestionnaire d'actifs - Performances des éoliennes
ENERCON - Sweden
Montreal, QC
- Full-time
…state-of-the-art direct-drive generator technology, strict adherence to quality standards, and the conclusion of long-term service contracts. We have become a global benchmark for…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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