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Added 4 mins ago
CI
Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
- Full-time
The Project Manager is accountable for independently leading and delivering nuclear and environmental programs from initiation through closeout. This role provides oversight across scope,…
Added 4 mins ago
K
Senior Engineer (Mechanical/Piping Design)
Kinectrics
Kincardine, ON
- Internship
Reports to: Section Manager, Site Engineering and Design
Added 4 mins ago
JA
Maintenance Controller
Jazz Aviation LP
Halifax, NS
- Full-time
Maintain a close working relationship with Dispatch and the Commercial Operations Manager (COM) on issues that will impact operational aircraft.
Added 4 mins ago
SH
Personal Support Manager
SE Health
ON · York, ON
- Full-time
As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Central Simcoe Region. You will ensure high…
Added 4 mins ago
K
Boutique Manager (Toronto)
Kanuk
Toronto, ON
- Full-time
The Store Manager for the Kanuk Ossington location oversees all store operations from both a commercial and people management perspective. They embody and promote our vision, mission, and…
Added 4 mins ago
RH
Accounting and Office Manager
Robert Half
Brampton, ON
- $75,000 to $85,000 CAD / year
- Full-time
Our client is seeking a hands-on Accounting & Office Manager to join their close-knit team. This is a unique opportunity to step into a long-standing and highly valued position, supporting…
Added 4 mins ago
FS
Technician, Quality Control
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
Provide training and support to staff on quality, food safety, GMP programs.
Added 4 mins ago
I
Operations Supervisor
Intelcom
Belleville, ON
- Full-time
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Added 4 mins ago
Mechanical Installer
Lincoln Electric
Hamilton, ON
􀁸 Report to the Operations Manager and communicate all matters pertaining to the Installation and Installation functions
Added 4 mins ago
B
Leader, PI Customer Experience
BrokerLink
Markham, ON
- Full-time
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Added 4 mins ago
Operational Account Manager
DSV
Brampton, ON
Job Posting Title: Operational Account Manager
Added 4 mins ago
ED
Executive Personal Assistant #2100
Elite Domo
Markham, ON
- Full-time
…anticipate needs, and confidently coordinate with household staff, professional advisors, vendors, contractors, corporate teams, and external…
Added 4 mins ago
Occupational Therapist - Rehabilitation Services
Nova Scotia Health and IWK Health
NS · Inverness, Nova
The Occupational Therapist works under the supervision of the Manager. The Occupational Therapist (OT) works in collaboration with the client, caregivers and family to facilitate, restore…
Added 20 mins ago
MC
Financial Services Associate, Contact Centre (Full-Time, Hybrid)
Meridian Credit Union
St. Catharines, Ontario
- $60,000 to $64,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 20 mins ago
B
Process Automation Intern, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
Added 20 mins ago
UH
Communications Operator, UHN Connect
University Health Network
Toronto, ON
- Full-time
…patient centered care mandate. The day-to-day location of key staff members means that the Operator must retain knowledge of the service specialties and the physicians for all the patient…
Added 20 mins ago
RI
Senior Manager, Operations
RXO, Inc.
Mississauga, ON
- Full-time
As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing…
Added 33 mins ago
QS
restaurant assistant manager
Quiznos Sub
Lethbridge, AB
- Full-time
Added 33 mins ago
A
Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
…solutions for fisheries around the world. Our team of 100+ staff create and deploy technology for commercial fishing vessels, at-sea observers, and dockside monitors to collect data and…
Added 33 mins ago
FS
store manager - retail
Free Spirit Botanicals
Victoria, BC
- Full-time
Recruit, hire and supervise staff and/or volunteers
Added 33 mins ago
RB
SALES COORDINATOR
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
Serve as a key point of contact for clients, responding to new group booking inquiries by phone and email and directing inquiries to the appropriate Sales Manager
Added 33 mins ago
CI
Afternoons Warehouse Supervisor
Core-Mark International
Milton, ON
- Full-time
Communicating with warehouse associates daily under the direction of the Warehouse Manager.
Added 33 mins ago
UF
Geraldton PT Community Coordinator
United for Literacy formerly Frontier College
Geraldton, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Geraldton works both independently and collaboratively…
Added 33 mins ago
UF
Longlac PT Community Coordinator
United for Literacy formerly Frontier College
Greenstone, ON · Longlac, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Longlac works both independently and collaboratively…
Added 33 mins ago
C
CIPD Trust Programme Manager – Beyond The Gates
Clinks
London, ON
- Full-time
…project supporting young men leaving HMP Isis. As Programme Manager for Beyond the Gates, you'll oversee the operational delivery of a through-the-gates mentoring programme, pairing…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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