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Added 4 mins ago
PB
Key Leader
Poppy Barley Inc.
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- Full-time
Lead the sales floor, motivating the team to achieve store sales and customer experience
Added 4 mins ago
7
Store Crew
7-Eleven
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- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 4 mins ago
PM
Entry Level Sales Representative
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Montreal, QC
- Contract
We're not your typical finance company. We're a fast-growing, energetic team, committed to helping small and medium-sized businesses succeed. Premium Merchant Funding is a national leader…
Added 4 mins ago
NP
Restaurant Supervisor
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- Full-time
Lead and oversee the Front of House team during service to ensure smooth operations and exceptional guest experiences.
Added 4 mins ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions.…
Added 4 mins ago
LH
Exercise Therapist
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Clinic Director
Lifemark Health Group
Calgary, AB
Lead a clinic. Stay connected to patient care.
Added 4 mins ago
LH
Chiropractor
Lifemark Health Group
Quinte West, ON
- $38.84 to $56.96 CAD / hour
- Full-time
…life well. With a national network of over 325 clinics and a team of 6,000 passionate professionals, we provide comprehensive care with a local touch. Our team of dedicated professionals,…
Added 4 mins ago
J
Finance Manager, Marketplace
Jobgether
Canada
- $106,000 to $125,000 CAD / year
- Full-time
We are seeking a highly analytical and commercially minded finance professional to lead financial planning, forecasting, and performance analysis for a global e-commerce marketplace. In…
Added 4 mins ago
LH
PHYT-Physiotherapist
Lifemark Health Group
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- Contract
…life well. With a national network of over 325 clinics and a team of 6,000 passionate professionals, we provide comprehensive care with a local touch. Our team of dedicated professionals,…
Added 4 mins ago
Clinic Director
Lifemark Health Group
Calgary, AB
Lead a clinic. Stay connected to patient care.
Added 4 mins ago
LH
Exercise Therapist
Lifemark Health Group
Oakville, ON
- $17.6 to $21.17 CAD / hour
- Full-time
We have an exciting opportunity for an Exercise Therapist to join our growing team!
Added 4 mins ago
CT
Senior Network & Security Engineer
Charter Telecom
Burnaby, BC · Vancouver, British Columbia
- Full-time
…place for you to look. We are a high energy business focused team, providing the highest possible customer experience, with best-in-class engineering…
Added 4 mins ago
CT
Senior Network & Security Engineer
Charter Telecom
Calgary, AB
- Full-time
…place for you to look. We are a high energy business focused team, providing the highest possible customer experience, with best-in-class engineering…
Added 4 mins ago
TE
D15 Pre-Press Assembly
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Winkler, MB
- Full-time
Discover the reason that this job is referred to as the “Sandwich.” The team cuts and inserts Styrofoam to fill the welded frames of the walls, floor, and roof. The frames are then…
Added 4 mins ago
TE
D15 Post-Press Routing
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Join the team responsible for routing openings in the walls, floor and roof for the windows, doors, vents, and other components. Other responsibilities include ceiling panel glue-up,…
Added 4 mins ago
HR Business Partner - Canada & US
Boomi
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Employee Relations & Performance Management: Manage complex ER matters and performance management processes; lead sensitive investigations with confidentiality, equity, and consistency.
Added 4 mins ago
Team Lead
EssilorLuxottica Group
Ottawa, ON
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the…
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Security Team Lead
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If you are an experienced security professional who thrives in a leadership role, GardaWorld is seeking a Security Team Lead to support daily security operations at a high-profile client…
Added 4 mins ago
Senior Manager, Brokerage & Advisory Operations
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…and initiatives are executed & delivered in support of the team’s business strategies and objectives, ensuring all activities conducted are in compliance with governing regulations,…
Added 4 mins ago
C
Gas Bar Supervisor
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- Full-time
Lead by example, supporting staff in delivering friendly, helpful service and keeping the site running safely and effectively.
Added 5 mins ago
MM
Registered early childhood educator (RECE)
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- From $22 CAD / hour
- Full-time
- On-site
Lead activities by telling or reading stories, teaching songs and taking children to local points of interest
Added 19 mins ago
KL
Manager, Capital Planning and Delivery
Kawartha Lakes
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The City of Kawartha Lakes is looking for a strategic and collaborative leader to join our Community Services team as Manager, Capital Planning and Delivery.
Added 19 mins ago
VA
Registered Veterinary Technologist, Landing Animal Hospital
VCA Animal Hospitals
Calgary, AB
- Full-time
…full-time Registered Veterinary Technologist, RVT, to join our team. While our network is large, we still offer that local community feeling, mentorship, and additional…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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