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Added 10 mins ago
P&
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 10 mins ago
OH
Director, Transplant Services
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a…
Added 10 mins ago
G
Seasonal Retail Sales Associate - Toronto Dominion Square
Gap
Calgary, AB
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 10 mins ago
B
Intern, in Strategy and Governance, Bombardier Business Aircraft (Services & Support) (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
…are a global organization focused on working together with a team…
Added 10 mins ago
L
5794 - Store Manager
Lids
Timmins, ON
- $20.5 USD / hour
- Full-time
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Added 10 mins ago
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Site Manager - Geco/Wilroy Mine Sites
Glencore
Manitouwadge, ON
- Full-time
…Water Treatment Plant Coordinator and Technician. Join our team as the Site Manager overseeing two sites, ensuring full compliance with Glencore and government requirements. You’ll engage…
Added 10 mins ago
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Seasonal Retail Sales Associate - Southgate S/C - AB
Gap
Edmonton, AB
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 10 mins ago
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Retail Supervisor, Full Time - Westshore T/C
Gap
Langford, BC
- Full-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 11 mins ago
SA
GSE Fleet Country Manager
Samsic Assistance Canada Inc
Dorval, QC
- Full-time
Our Ground Support Equipment (GSE) team is the backbone of our service, ensuring that the machinery powering airport operations is always ready, reliable, and compliant. As our GSE Fleet…
Added 26 mins ago
NP
Restaurant Supervisor
Naturally Pacific Resort
Campbell River, BC
- Full-time
Lead and oversee the Front of House team during service to ensure smooth operations and exceptional guest experiences.
Added 26 mins ago
Clinic Director
Lifemark Health Group
Calgary, AB
We’re looking for a Physiotherapist / Clinic Director to lead clinic operations while maintaining an active caseload. This is an opportunity to combine clinical practice, people leadership…
Added 26 mins ago
Clinic Director
Lifemark Health Group
Calgary, AB
We’re looking for a Physiotherapist / Clinic Director to lead clinic operations while maintaining an active caseload. This is an opportunity to combine clinical practice, people leadership…
Added 26 mins ago
Packer
Valvoline Global
Mississauga, ON
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking…
Added 26 mins ago
Security Team Lead
GardaWorld
Edmonton, AB
If you are an experienced security professional who thrives in a leadership role, GardaWorld is seeking a Security Team Lead to support daily security operations at a high-profile client…
Added 26 mins ago
Senior Manager, Brokerage & Advisory Operations
Scotiabank
Toronto, ON
The Senior Manager, Brokerage & Advisory Operations supports and contributes to the overall success of the International Wealth Management (IWM) Wealth Distribution business, ensuring…
Added 40 mins ago
KL
Manager, Capital Planning and Delivery
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
The City of Kawartha Lakes is looking for a strategic and collaborative leader to join our Community Services team as Manager, Capital Planning and Delivery.
Added 40 mins ago
B
Intern, Executive-Level Project Management (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
…are a global organization focused on working together with a team…
Added 40 mins ago
C
Plant Buyer
Cascades
Calgary, AB
- Full-time
Join MUHAMMAD RAHMAN's team as a Plant Buyer in Calgary and help build a more sustainable future.
Added 40 mins ago
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Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON
- Full-time
…rep performance, manager feedback, and business priorities. Lead enablement projects and execute proper change management processes across the XDR…
Added 40 mins ago
BE
People Ops Coordinator (Mat Leave Coverage)
Bardel Entertainment
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Working as part of the People Ops team, this role provides day-to-day HR coordination across areas such as onboarding, employee records, HR administration, employee support, and engagement.…
Added 40 mins ago
L
Financial Service Representative - LendDirect Office 1534
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Cambridge, ON
- Full-time
Be part of a dynamic team that is shaping the future of consumer finance. Apply today!
Added 41 mins ago
PH
Dietary Aide Operations
Providence Healthcare
Vancouver, BC
- Other
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 41 mins ago
BE
People Ops Coordinator (Mat Leave Coverage)
Bardel Entertainment
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
Working as part of the People Ops team, this role provides day-to-day HR coordination across areas such as onboarding, employee records, HR administration, employee support, and engagement.…
Added 41 mins ago
S
Journeyman Welder
SECURE
Edmonton, AB
- Other
You’ll join SECURE’ dedicated Maintenance team, working alongside skilled tradespeople and operations personnel to keep our equipment, facilities, and processing operations running safely…
Added 41 mins ago
S
Team Lead, Accounts Payable
SECURE
Calgary, AB
- Other
Reporting to the Senior Manager, AP & AR, the Team Lead, AP will play a key role within the Finance and Accounting team. This position will provide day-to-day leadership to the Accounts…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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