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Added 7 mins ago
Bilingual Senior Specialist, Security Applications (AppSec)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Lead and evolve the enterprise Application Security framework, ensuring security requirements are embedded throughout the software development lifecycle and become a core part of how…
Added 7 mins ago
LC
Senior Engineer, Application Security
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Provide hands-on technical fix guidance to developers for complex structural flaws and web application vulnerabilities.
Added 7 mins ago
FH
Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
…Hospital in Port Moody, B.C! This is an exciting opportunity to lead the PACT team as well as Allied Health professions such as Physiotherapy, Occupational therapy, Speech Language Therapy,…
Added 7 mins ago
O&
Operations Manager - Offsite Catering & Events
Oliver & Bonacini
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Regularly monitors and achieves the O&B points of technical service and points of details
Added 7 mins ago
PP
Procurement Lead - Indirect Procurement
Piramal Pharma Ltd
Aurora, ON
- Full-time
The Procurement Lead – Indirect Procurement is responsible for sourcing and managing non-material spend categories including MRO, capital equipment, engineering and facility services,…
Added 7 mins ago
EG
Construction Manager, Land Development
Egis Group
Edmonton, AB
- $130,000 to $170,000 CAD / year
- Full-time
Prepare technical specifications and reports;
Added 7 mins ago
EG
Civil Designer (Water)
Egis Group
Hamilton, ON
- $65,000 to $85,000 CAD / year
- Full-time
We are looking for a motivated Civil Designer to join our dynamic team. The ideal candidate will have a strong technical foundation in water management projects and at least 5 years of…
Added 7 mins ago
EG
Environmental Risk Assessment Specialist
Egis Group
Hamilton, ON
- $95,000 to $130,000 CAD / year
- Full-time
Lead, design, and conduct Human Health Risk Assessments (HHRA) and Ecological Risk Assessments (ERA) for major transportation projects (i.e. Hamilton LRT, Pearson Airport), infrastructure…
Added 7 mins ago
EG
Intermediate / Senior Groundwater Modeller
Egis Group
Mississauga, ON
- $90,000 to $140,000 CAD / year
- Full-time
Lead and support proposals and business development efforts.
Added 21 mins ago
X
Hardware Engineering Team Lead
Xiphos
Montreal, QC
- $130,000 to $150,000 CAD / year
- Full-time
…an experienced and product-focused Hardware Engineering Team Lead to lead our dynamic hardware development team. This critical role offers the opportunity to shape the development of low…
Added 21 mins ago
P&
Team Lead, Business Application Solutions Support
Public & Business Services & Procurement | Services au public et aux entreprises & Approvisionnement
Toronto, ON
- Temporary
…ensuring it evolves with innovation and precision. As the Team Lead for Business Application Solutions Support, you won't just maintain a platform, you'll shape its evolution. From crafting…
Added 21 mins ago
AC
Sales Support Specialist
Atlas Copco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This role supports Technical Sales Representatives (TSRs) across Canada, maintains strong relationships, and acts as the primary subject matter expert for our internal CRM system (C4C). The…
Added 21 mins ago
TM
Assistant Director,Business.Systems
Toronto Metropolitan University
Toronto, ON
- Full-time
…is searching for an Assistant Director, Business Systems to lead critical IT initiatives within our Registrar's…
Added 21 mins ago
EI
Environmental Risk Assessment Specialist
Egis in Canada
Hamilton, ON
- $95,000 to $130,000 CAD / year
- Full-time
Lead, design, and conduct Human Health Risk Assessments (HHRA) and Ecological Risk Assessments (ERA) for major transportation projects (i.e. Hamilton LRT, Pearson Airport), infrastructure…
Added 21 mins ago
SI
Lead, Digital Learning & Product Innovation
Sandbox Inc.
Toronto, ON
- Full-time
Lead varied client work with meaningful conceptual and creative autonomy, while staying close to the strategy, people and details that shape strong delivery.
Added 21 mins ago
W
Principal, Energy and Carbon Solutions
WalterFedy
Hamilton, ON
- Full-time
Lead client delivery across an assigned portfolio of Energy and Carbon Solutions projects, ensuring client expectations, project objectives, scope, schedule, budget, quality, technical…
Added 21 mins ago
IS
Java Full Stack Lead
Iris Software Inc.
Toronto, ON
- Full-time
Job Summary: We are seeking an experienced Java Full Stack Lead with strong expertise in Java, Spring Boot, and Angular to design, develop, and support enterprise-scale banking…
Added 22 mins ago
Associate Brand Manager
Dare Foods Limited
Cambridge, ON
…long-term brand planning. You are developing a strong Marketing technical skill set and will work closely with Sales, Finance, Research and Development, Supply Chain, Category Management…
Added 22 mins ago
Manager of AMO (QA) - MC2
Westerkirk
Woolwich, ON
Training programs to ensure personnel remain aware of their technical responsibilities.
Added 22 mins ago
Manufacturing Production Manager- MC2
Westerkirk
Woolwich, ON
…delivery expectations while maintaining strict control over technical data, configuration, and process compliance. The Production Manager coordinates daily production activities, supports…
Added 22 mins ago
M
Senior I&IT Project Manager
Metrolinx
Toronto, ON
- Full-time
Our Digital Delivery team is looking for an experienced Senior Project Manager to lead the delivery of complex digital and technology initiatives in a fast-paced environment. The successful…
Added 22 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
…Working closely with clinicians, operational leaders, vendors, technical teams, and provincial stakeholders, this role supports, enhances, and optimizes critical healthcare technologies,…
Added 25 mins ago
SD
Manager, IVD Manufacturing
Sekisui Diagnostics P.E.I. Ltd.
Charlottetown, PE
- Full-time
As Manager, IVD Manufacturing, you will lead our Production and Packaging Operations in Charlottetown, ensuring the safe, efficient, and compliant manufacture of In Vitro Diagnostic (IVD)…
Added 28 mins ago
BI
Machine learning specialist
Business Infusions
Calgary, AB
- From $55.29 CAD / hour
- Full-time
- On-site
Communicate the business and technical benefits of the analytic solution to both business and technical audiences
Added 37 mins ago
CT
Director of Engineering (Hardware)
CarbonCure Technologies
Dartmouth, NS
- Full-time
Lead and develop CarbonCure’s central Hardware function, including hardware engineering and controls, manufacturing, hardware QA/QC, supply chain and product lifecycle management, with…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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