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Added 2 mins ago
MT
Senior Procurement Manager
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Vacancy Name Senior Procurement Manager Vacancy No VN967 Function Procurement Work Location Manx Telecom Headquarters, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man, IM99 1HX…
Added 2 mins ago
DC
M&A and FP&A Analyst
Dillon Consulting Limited
London, ON
- Full-time
Are you someone with leadership and technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external…
Added 2 mins ago
TC
CUPE 1328 - IT Field Technician
Toronto Catholic District School Board
Toronto, ON
- Full-time
Provide on-site and telephone technical support problem determination, resolution, documentation (Ivanti Service Manager trouble tracking system) and escalation to next level appropriate…
Added 2 mins ago
PA
Protech Mobile Installation Field Trainer
Protech Automotive Solutions
Burlington, ON
- Full-time
Champion a culture of safety, quality, and technical excellence within the mobile installation workforce.
Added 2 mins ago
AH
Fleet Coordinator
Alberta Health Services
Coaldale, AB
- Temporary
…and applicable regulatory requirements. You will serve as a technical expert in fleet, facilities, medical equipment, and supply management and will maintain a strong understanding of…
Added 2 mins ago
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Senior ERP Transformation Project Manager
Yochana
Brampton, ON
- Contract
Position Name – Senior ERP Transformation Project Manager
Added 2 mins ago
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Community Residential Manager
Boardwalk
Calgary, AB
- Full-time
Added 2 mins ago
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Senior Technical Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the DTS Service Manager, the Technical Analyst supports the implementation, maintenance, and optimization of infrastructure services, including servers, networks, cloud…
Added 2 mins ago
AE
Mine Planning Engineer, Operational Growth
Agnico Eagle Mines Limited
Sudbury, ON · Greater Sudbury, ON
- Full-time
You will report to the Manager, Mining Operational Readiness and will play a technical role in supporting the operation team with mine plans during the construction and execution phase.…
Added 2 mins ago
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Community Residential Manager
Boardwalk
AB · Edmonton, AB
- Full-time
Added 2 mins ago
CO
Manager, Finance and Risk
College of Naturopaths of Ontario
Toronto, ON
- Full-time
The Manager, Finance and Risk is accountable for managing and supporting key organizational functions that contribute to the College’s overall effectiveness and sustainability.…
Added 2 mins ago
VB
Tax Manager
Vaco by Highspring
Mississauga, ON
- Full-time
A premier Canadian financial services firm is seeking a Corporate Tax Manager to join its Toronto-based finance team. Reporting to the Director of Tax, this role oversees tax compliance,…
Added 2 mins ago
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Project Manager - Ground Improvement - Geotechnical
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Vancouver, BC
- Full-time
Besides usual Senior Project Manager duties including overseeing the technical and operational aspects of projects, strategic planning and successfully delivering projects on time & within…
Added 2 mins ago
S
Segment Marketing Manager, Energy
Seequent
Vancouver, BC
- Full-time
A tertiary qualification in Business, Marketing, another business-related field, or a technical field related to the Energy sector.
Added 2 mins ago
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Bilingual Payroll Specialist
Altis
Montreal, QC
- $55,000 to $60,000 CAD / year
- Full-time
You’ll collaborate with technical support and internal service teams to resolve issues and improve processes.
Added 4 mins ago
OI
Project Manager
Ontario Impex of Canada
Mississauga, ON
- Full-time
Reporting to the Vice President, the Project Manager will lead cross-functional projects from planning through production, delivery, and closeout, managing scope, schedules, costs, risks,…
Added 4 mins ago
Show Producer - Global News Toronto
Corus Entertainment
Toronto, ON
Must possess some technical skills, including knowledge of lineup management. systems and editing programs.
Added 4 mins ago
Show Producer - Global News Toronto
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Must possess some technical skills, including knowledge of lineup management systems and editing programs.
Added 4 mins ago
Program Manager, AI Enablement & Workforce Readiness
Talent Acquisition Team at Westland Insurance. Text reply only.
Toronto, ON · Surrey, BC
We’re searching for a Program Manager, AI Enablement & Workforce Readiness. Are you searching for new possibilities?
Added 4 mins ago
Programmable Logic Controller Specialist ( PLC Specialist )
Ensign Energy Services Inc.
Nisku, AB
…specification and customer expectations. This position will use technical and analytical skills to assist in the development, deployment, and maintenance of drilling rig automation systems,…
Added 4 mins ago
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Audit and Assurance Manager
Stern Cohen LLP
Toronto, ON
- Full-time
We’re looking for an experienced Audit and Assurance Manager who enjoys both the technical and people sides of public accounting.
Added 4 mins ago
PM
AI Program Manager
Picton Mahoney Asset Management
Toronto, ON
- Full-time
We are seeking an AI Program Manager to lead the planning, coordination, and delivery of artificial intelligence initiatives across the organization. This role sits at the intersection of…
Added 18 mins ago
SI
System Project Manager
Symtech Innovations Ltd.
Richmond Hill, ON
- Full-time
The Systems Project Manager is responsible for delivering integrated low-voltage systems projects with a focus on security, healthcare technologies, life safety interfaces, and intelligent…
Added 18 mins ago
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Software Support Specialist
Software of Excellence
Surrey, BC
- Full-time
Added 18 mins ago
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Environmental Specialist (Summer Student)
SUMMIT
AB · Alberta, Canada
- Internship
…Professional Engineers, Biologists, Chemists and Agrologists, technical administrators, business development professionals, and an in-house IT…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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