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Added 2 hours ago
W
Project Engineering Manager, Mining
Worley
Vancouver, BC
- Full-time
…delivery of the engineering scope, with a primary focus on technical integrity, design quality and alignment with project objectives. Working closely with project management, procurement,…
Added 13 hours ago
CC
Bilingual Human Resources Generalist (contract)
Canadian Cancer Society
Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · Halifax, NS · St. John's, NL
- $68,000 to $75,000 CAD / year
- Full-time
- Temporary
Collaborate with the hiring manager to prepare relevant interview questions and assessments for each position.
Added 13 hours ago
CC
Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
We are seeking a Senior Manager, Solution and Platform Architecture to lead the design, evolution, and operational excellence of our enterprise Salesforce ecosystem. This is a high-impact…
Added 14 hours ago
T
Actuarial Analyst III - Capital
TD
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Manager, Capital, the main responsibilities of the Actuarial Analyst III are:
Added 14 hours ago
T
Channels Architect
TD
Toronto, ON
- Full-time
As Channels Architect, you will drive the end-to-end technical architecture for how GTB products are built and experienced - from the API contracts that power them, to the micro-frontend…
Added 15 hours ago
CH
Project Services Sales Representative (Remediation Services)
Clean Harbors
Vancouver, BC
- Full-time
…line of businesses. This role reports to the District Sales…
Added 15 hours ago
CH
Project Services Sales Representative
Clean Harbors
Edmonton, AB
- Full-time
…line of businesses. This role reports to the District Sales…
Added 17 hours ago
W
Project Engineering Manager
Worley
Vancouver, BC
- Full-time
…delivery of the engineering scope, with a primary focus on technical integrity, design quality and alignment with project objectives. Working closely with project management, procurement,…
Added 23 hours ago
AS
Foreman - HVAC
Abbotsford School District
Abbotsford, BC
- Full-time
The Abbotsford School District is located on the traditional and unceded territory of the Semá:th First Nation and Mathxwí First Nation. With this, we respect the longstanding relationships…
Added 1 day ago
RF
Sales Manager
Rosenberg Fans Canada Ltd.
Mississauga, ON
- Full-time
The Sales Manager is responsible for planning and managing territory activities to achieve sales and market share growth.
Added 1 day ago
UF
Indigenous Literacy Intern
United for Literacy formerly Frontier College
Canada
- Internship
We work, and learn on Treaty 1 territory, the traditional gathering place of the Anishinaabe, Cree, Oji-Cree, Dakota, and Dene people and the traditional homeland of the Red River Métis…
Added 1 day ago
RF
Sales Manager
Rosenberg Fans Canada Ltd.
Mississauga, ON
- Full-time
The Sales Manager is responsible for planning and managing territory activities to achieve sales and market share growth.
Added 1 day ago
T
CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
As the CXF Manager, you will be responsible for enabling the successful deployment, adoption, and optimization of CRM and related customer engagement platforms within the LOC. You will lead…
Added 1 day ago
WL
Inside Sales Expert - West
Weidmuller Ltd
Calgary, AB
- $60,000 to $70,000 CAD / year
- Full-time
…opportunities and transitioning accounts to the appropriate Territory Sales Manager when strategic growth thresholds are…
Added 1 day ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Oshawa, ON
- Full-time
Graybar Canada has an exciting career opportunity available. We are currently seeking an Account Manager (Electrical) to join our Oshawa, ON branch.
Added 1 day ago
T
Business Insights Analyst II
TD
Markham, ON · Toronto, ON · Montreal, QC
- Full-time
Present data-driven insights to the manager to support informed decision-making and drive business growth.
Added 1 day ago
T
Tooling SME, Product Delivery & Transformation
TD
Toronto, ON
- Full-time
Solution Development: Ability to design and implement scalable, maintainable technical solutions.
Added 1 day ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Leslieville Thrift Store
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 1 day ago
TS
Full Time Direct Support Worker - Winter Drop in Center
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Full-time
Internal: Team Lead, Housing Services Manager, clients, other staff
Added 1 day ago
TS
Casual Direct Support Worker - Winter Drop In Center
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Part-time
Internal: Team Lead, Housing Services Manager, clients, other staff
Added 1 day ago
TS
Part Time Direct Support Worker - Winter Drop in Center
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Part-time
Internal: Team Lead, Housing Services Manager, clients, other staff
Added 1 day ago
PH
Magnetic Resonance Imaging Supervisor S3C
Providence Healthcare
Vancouver, BC
- Temporary
We are seeking a Magnetic Resonance Imaging Supervisor to join our team! This individual will report to the Manager or Site Coordinator and will:
Added 1 day ago
FS
Regional Sales Manager- Municipal- South Central Ontario
Federal Signal Corporation
Toronto, ON
- Full-time
We are seeking a Regional Sales Manager to join our team. As the Regional Sales Manager, you’ll be responsible for representing and selling all products distributed by the Company in…
Added 1 day ago
T
Manager - Accounting Policy and Advisory
TD
Toronto, ON
- Full-time
The Manager – Accounting Policy and Advisory (i.e. Specialized Finance Manager, Chief Accountant's Department, Accounting Policy and Advisory), is responsible for the development,…
Added 1 day ago
T
Senior Treasury FTP Manager
TD
Toronto, ON
- Full-time
Provide deep technical expertise and senior analytical leadership on complex FTP matters and key margin drivers.

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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