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Added 10 mins ago
MN
26-133 - Low Carbon Energy Coordinator
Metis Nation British Columbia
Surrey, BC
- Full-time
…internal teams and across ministries to facilitate the successful implementation of low carbon energy initiatives at Métis Nation British…
Added 24 mins ago
R
Manager, Tax Technology
Ryan
Toronto, ON
- Full-time
The Manager, Business Solutions is responsible for leading and delivering complex, technology-enabled business initiatives that support Ryan’s service lines and enterprise platforms. This…
Added 54 mins ago
MN
26-133 - Low Carbon Energy Coordinator
Métis Nation British Columbia
Surrey, BC
- Full-time
…internal teams and across ministries to facilitate the successful implementation of low carbon energy initiatives at Métis Nation British…
Added 54 mins ago
C
Financial System Analyst-EN
CAE
Montreal, QC
- Full-time
The Financial Systems Analyst supports Oracle financial systems (11i, R12, and Cloud) and plays a key role in the implementation, deployment, and ongoing optimization of financial systems…
Added 54 mins ago
G
Technical Project Manager (Finance Transformation)
Galent
Calgary, AB
- Contract
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Added 54 mins ago
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Run Rate Programs Senior Manager
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- Full-time
3-5 years experience of partner directly with a sales organization (technology sales preferred).
Added 1 hour ago
BG
Learning Management System Administrator
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Regina, SK
- Full-time
…System. Working under the guidance of the Program Development Manager and LMS Analyst, the LMS Administrator supports learning path administration, course maintenance, training records…
Added 1 hour ago
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Added 1 hour ago
Bilingual Manager, Software Engineering
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Toronto, ON · Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Manager, Software Engineering position. CMHC is dedicated to enhancing IT services and operational efficiency. In this role,…
Added 1 hour ago
GR
Senior Manager Finance Operations
Goldbeck Recruiting
Abbotsford, BC
- $130,000 to $150,000 CAD / year
- Full-time
Proven Finance transformation/process improvement and technology implementation experience.
Added 1 hour ago
I
Oracle-Supply Chain Manager Cloud-Lead
IBM
ON · Ontario, Canada
- $135,000 to $185,000 CAD / year
- Full-time
…journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting,…
Added 1 hour ago
TI
Java Full Stack Developer
Themesoft Inc.
Toronto, ON
- Contract
Lead the technical(backend/frontend) design, development, and implementation of software solutions.
Added 1 hour ago
T
Sr. Business Systems Analyst - Core Platform
TD
Toronto, ON
- Full-time
…exceptional communication skills to bridge Journey needs with technology solutions, and thrives in a fast-paced, ambiguous environment. Working with external vendors would also be a…
Added 1 hour ago
DR
System Implementation Specialist
Dawn Recruiting Agency
Vaughan, ON
- Full-time
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Added 1 hour ago
TI
Java Full Stack Developer – Angular/ReactJS
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Toronto, ON
- Contract
Lead the technical(backend/frontend) design, development, and implementation of software solutions.
Added 1 hour ago
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Assistant General Manager (Remote Camp)
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Prince George, BC
- Full-time
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Added 1 hour ago
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Logistics Supervisor - Weekend Afternoon Shift
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Milton, ON
- Full-time
Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
Added 1 hour ago
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Project Manager (Construction)
Crowne Pacific Development Corp
Campbell River, BC
- Full-time
As we grow, we are seeking a dedicated Project Manager in Campbell River to join our team. If you take pride in your workmanship, thrive in a collaborative environment, and are committed to…
Added 1 hour ago
GB
Manager, Learning, Well-being & Engagement
Georgian Bay General Hospital
Midland, ON
- $121,000 to $133,984 CAD / year
- Full-time
We are seeking an innovative, knowledgeable and forward-thinking leader to join our team as the Manager, Learning, Well-Being and Engagement. Are you ready to contribute to a healthcare…
Added 1 hour ago
Bilingual Project Manager - (Montreal Remote)
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Montreal, QC
The Bilingual Project Manager is responsible for leading and executing software conversion projects for PBS Systems’ automotive dealership clients. This role ensures successful project…
Added 1 hour ago
JH
Business Development Manager
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Winnipeg, MB
- Full-time
…and a network of specialized companies, we deliver innovative technology, engineering expertise, and trusted customer support to solve complex manufacturing challenges and create lasting…
Added 1 hour ago
Senior Administrator, Core Datastorage
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…a daily basis, in collaboration with the IT Infrastructure…
Added 2 hours ago
Senior Manager, VOC Transformation Delivery
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Toronto, ON
The Senior Manager, VoC Transformation Delivery is responsible for leading strategic initiatives that enhance how the Bank captures, understands, and acts on client feedback. The role acts…
Added 2 hours ago
MU
Web Application Specialist
McGill University
Canada
- Full-time
Ensure implementation is done using the best coding practices, including documentation, unit testing, etc.

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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