Jobs in Canada

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Added 3 mins ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
London, ON
- Full-time
Development, implementation, and execution of a business plan aligned with strategy
Added 3 mins ago
HC
Research And Development Manager
Highbury Canco Corporation
Leamington, ON
- $97,000 to $120,000 CAD / year
- Full-time
We are currently seeking an experienced and innovative Research & Development Manager to lead the development, commercialization, and continuous improvement of our food products and…
Added 3 mins ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
Kitchener, ON
- Full-time
Development, implementation, and execution of a business plan aligned with strategy
Added 3 mins ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
Hamilton, ON
- Full-time
Development, implementation, and execution of a business plan aligned with strategy
Added 3 mins ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
London, ON
- Full-time
Development, implementation, and execution of a business plan aligned with strategy
Added 3 mins ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
Hamilton, ON
- Full-time
Development, implementation, and execution of a business plan aligned with strategy
Added 3 mins ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
Kitchener, ON
- Full-time
Development, implementation, and execution of a business plan aligned with strategy
Added 3 mins ago
SL
Business Development Manager – Technology & Data Solutions
Saint Laurent Consulting
Calgary, AB
- Full-time
Our client is seeking an experienced and results-driven Business Development Manager to drive new business growth and expand its presence across the technology, IT consulting, cloud…
Added 3 mins ago
OC
Talent Acquisition Specialist (Temporary)
Ottawa Community Housing Corporation (OCH)
Ottawa, ON · Greater Ottawa Metropolitan Area
- $76,449.47 to $96,107.9 CAD / year
- Full-time
OCH is seeking a dedicated Talent Acquisition Specialist, who will serve as the subject-matter expert in internal and external recruitment best practices. Under the guidance of the Manager,…
Added 3 mins ago
Room Attendant/Guest Service Agent
Northland Properties
Mcbride, BC
Must have time-management skills
Added 3 mins ago
Guest Service Manager
Northland Properties
Oakville, ON
We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work…
Added 3 mins ago
T
Associate Planner - Timmins
TD
Timmins, ON · Kapuskasing, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 3 mins ago
T
Senior Manager, Credit Management
TD
Stratford, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 3 mins ago
W
Accounting Manager
Walker
Niagara Falls, ON
- Full-time
Are you an experienced accounting professional who enjoys turning financial data into meaningful business insights? Do you have a passion for financial reporting, process improvement, and…
Added 3 mins ago
M
Production Supervisor – Fermentation / Superviseur(e) de production – Fermentation
MSD
Charlottetown, PE · CAN - Prince Edward Island - Charlottetown
- Full-time
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 3 mins ago
M
Production Supervisor, Blend and Fill / Superviseur(e) de production, Formulation et Remplissage
MSD
Charlottetown, PE · CAN - Prince Edward Island - Charlottetown
- Full-time
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 3 mins ago
Key Account Manager - Atlantic (Halifax, Nova Scotia)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
Must have strong negotiation skills; demonstrate an entrepreneurial spirit
Added 3 mins ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Port Perry, ON
- Full-time
In this role, you will manage the customer journey by administering comprehensive hearing evaluations and providing personalized consultations. Reporting to the Senior Area Manager, you…
Added 18 mins ago
OA
Financial Services Manager - OpenRoad Lexus Port Moody
OpenRoad Auto Group
Port Moody, BC
- Full-time
Strong focus on training, development, and internal promotion opportunities
Added 18 mins ago
N
Manager, Retail Store
Northwestel
Yellowknife, NT · Whitehorse, YT
- Full-time
May be required to represent Northwestel at appropriate business-related functions and events (e.g. Chamber of Commerce events, Trade Shows). Achieving subscriber financial targets and…
Added 33 mins ago
KH
Territory Business Manager
Kraft Heinz
Toronto, ON
- Full-time
Reporting into the Lead, Away from Home (AFH) Planning, Ops, and National Field Sales, the Territory Business Manager (“TBM”) is a front-line sales role responsible for covering a GTA based…
Added 33 mins ago
FC
Academic Advisor
Fanshawe College
Borden, ON
- Full-time
Presentations & Knowledge Transfer - Preparing and disseminating general information about College services, and programs of study, through presentations to small and large groups of…
Added 33 mins ago
ZI
Business Development Manager
ZenaTech Inc.
Toronto, ON
- $105,000 to $120,000 CAD / year
- Full-time
As Business Development Manager, you will own the growth of our DaaS software subscriptions. You’ll win new enterprise and mid-market accounts, build strategic partnerships, and work in…
Added 33 mins ago
TM
Sales Representative (Inside Sales)
The ML Group
Toronto, ON
- Full-time
ML Group is seeking a motivated and customer-focused Sales Representative to support the growth of our ready-mix concrete business throughout the GTA. This position serves as the primary…
Added 47 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist plays a key role in supporting employees and managers across the organization while delivering a broad range of human resources programs, services, and…

Northwestel

Manager, Retail Store

Yellowknife, NT, X1A 3S9, Canada
Whitehorse, YT, Y1A 4P9, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is responsible for the profitable operation of one or more storefront retail outlets using best practices customer service leadership skills that drive the sale of the various products and services through the acquisition and growth of new customers while enabling the growth and customer satisfaction of the existing customer base to exceed strategic objectives for the current operating year. Products and services include Mobile and Mobile solutions, Digital Cable, High Speed Internet, Landline services and Accessories.

This position has the following direct reports: Retail Sales Associates (6)

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Overall accountability for retail operations of this store.
Retail profitability and inventory management inclusive of stock shortage.
Leading our team of Retail Sales Associates in all aspects and best practices of Customer Service.
Setting of an entrepreneurial, accountable, fast-paced and exciting environment.
Initiating contact with and responding to customer requests to meet to deliver aggressive, achievable performance targets including revenue generation and market penetration of specific products and services.
May be required to represent Northwestel at appropriate business-related functions and events (e.g. Chamber of Commerce events, Trade Shows). Achieving subscriber financial targets and customer satisfaction targets.
Driving strategic direction and initiatives for retail store operations.
Exhausting all profit-generating community based business and marketing opportunities.
Ensuring aggressive merchandising and sales exploitation of all products.
Developing storefront operations staff into a customer focused, performance driven, skilled retail team.
Recommending and developing process improvements.
Required to deal directly with customer complaints and inquiries escalated from front line retail staff.
Partners and suppliers including Northwestel’s financial institutions and telecom services vendors.
Overall staff management including: recruitment, sales and product training, coaching and development, communication, performance accountabilities and appraisals.
Works with company personnel with Customer Service Representatives and management staff for ongoing operations, business planning and interdepartmental coordination of business plan initiatives.
Responsible to verify Cycle Count Reports and adjustments as provided by the Retail Inventory Control Associate.
Monitor and create orders for products according to sales rate and customer requests
Consult with Retail Inventory Control associate regarding Out of Date Inventory Returns to Vendors and Markdowns
Actively participate in the Health & Safety program by working in compliance with OH&S Acts and Regulations, completing required training and reporting immediately to your Supervisor or Workplace H & S Committee member any work-related hazards and concerns.

Sales and Marketing

Responsible for driving sales and exceeding sales objectives.
Provide best practice after sale support and follow-up.
Responsible for providing the knowledge of sales leadership, product, service, campaign and promotional offerings.
Lead all training and coaching initiatives.
Understand competitors, competitive products, and promotional offers in the market area.
Manage expenses with an ownership spirit that is conscious of cost.
Anticipate, analyze and communicate sales trends to Northwestel Management Team.
Ensure customer satisfaction and customer resolution.

Process Improvement

Recommend and implement streamlined processes to increase sales and customer satisfaction through sales activation and hardware upgrade processes, greeting programs, reverse logistics improvements, service improvements, defining individual roles and responsibilities, and work flow/staff scheduling for optimum productivity.

Leadership

Recruit retail employees as required.
Recommend, implement and execute improvements for productivity inclusive of staffing levels, training, and hours of work, based on changing business requirements.
Communicate effectively to ensure that all levels of staff are kept informed and up to date of all information that impacts their job and performance.
Create annual Objective Performance Appraisals for each staff member.
Identify training gaps and development plans for direct reports.
Conduct regular coaching sessions to recognize performance and encourage development.
Provide on-going leadership to encourage exceptional customer service skills, sales achievements and customer satisfaction.

Customer Relations

Resolve customer escalations as required (complaints, special requests, technical inquiries, etc).
Manage special projects as needed.
Manage all retail community and special marketing events

Knowledge and Skills Required

Minimum of three (3) years previous sales, retail and/or distribution channel management experience. An equivalent combination of related education and experience will be considered.
Post-secondary education with a major in Business would be an asset.
Demonstrated team player who fosters a cooperative, people and results focused environment.
Proven analytical, organizational and time management skills.
Excellent communication and leadership skills.
Demonstrated respect for individual concerns and cultural backgrounds.
Strong negotiating and decision-making skills.
Excellent computer skills.
Participation in organizational health and safety and/or knowledge of H&S regulations in Canada, will be considered an asset.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The manager is responsible for the profitable operation of retail outlets, including inventory management, sales target achievement, and leading a team of retail associates. They must also ensure high levels of customer satisfaction and implement process improvements to drive store performance.

Requirements

Candidates must have a minimum of three years of experience in sales, retail, or distribution channel management. A post-secondary education with a major in business is considered an asset.

Skills

Retail Management
Sales Leadership
Customer Service
Inventory Management
Team Coaching
Performance Management
Strategic Planning
Communication
Negotiation
Decision Making
Analytical Skills
Organizational Skills
Time Management
Computer Skills
Health & Safety Compliance

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Profitability
Inventory Control
Customer Satisfaction
Sales Targets
Merchandising
Recruitment
Performance Appraisals
Coaching
Business Planning
Cycle Count
Health & Safety
Market Penetration
Revenue Generation
Retail Sales Associates
Telecom Services
Digital Cable
High Speed Internet
Mobile Solutions
Employment Equity

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Work requirements

Jobs in Canada