Find work in Canada.

329,411 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 17 mins ago
S
Director, Talent Attraction
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
We're looking for a Director, Talent Attraction (AMER) to lead the strategy and execution of how we source, engage, and attract top talent across the organization. This leader owns employer…
Added 17 mins ago
C
Director, Trading Credit Risk
CIBC
Toronto, ON
- Full-time
As a Director with the Corporate and Private Credit Risk team, you will report to the Senior Director, Trading Credit Risk (TCR), and manage a portfolio of non-Bank Financial Institutions…
Added 48 mins ago
Manager, District Sales
Grainger Businesses
Burnaby, BC
The base salary for this role ranges between $103,760 - $142,670, with eligibility for an incentive target of $21,600.00 which is contingent upon achieving both individual and company…
Added 59 mins ago
AC
Canadian Tax Manager
Alimentation Couche-Tard
Laval, QC
- Full-time
Recognition and rewards: We celebrate our team's achievements and milestones through a range of recognition, reward and incentive programs that show our appreciation for your hard work and…
Added 1 hour ago
TS
Territory Sales Manager
Tempur Sealy International
Toronto, ON · Canada - Toronto
- Full-time
Conducts sales associate training, and institutes floor sales incentive programs to maximize the sales time commitment to our client’s brand(s) by floor sales personnel;
Added 1 hour ago
Mechanical Engineer
Enerflex Ltd
Calgary, AB
Reporting to the Director, Electric Power you will serve as a technical leader and collaborate with engineering disciplines, customers, subcontractors, utilities, and vendors to deliver…
Added 1 hour ago
O
Manager, Technology Strategy & Innovation
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Reporting to the Director, Customer Success & Innovation, you will strengthen the relationship between Data & Technology (D&T) and investment and business stakeholders, aligning technology…
Added 1 hour ago
M
Product Manager
Manulife
Toronto, ON
- Full-time
…implementation of new offerings. Reporting directly to the Product Director of Optional Benefits, your role is critical in managing a key portfolio in the Group Benefits…
Added 2 hours ago
Manager, Procurement - Game Engine & Technology
Electronic Arts
Vancouver, BC
…employees. Certain roles may also be eligible for bonus and other incentive…
Added 2 hours ago
SL
Site Reliability Engineer / Release Management & Automation Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Hands-on experience using Broadcom Continuous Delivery Director (CDD) tool or any other types of enterprise release orchestration and management tool such as Harness.io etc.
Added 2 hours ago
FB
Director, Compliance Advisory
Fairstone Bank
Toronto, ON
- Full-time
Added 3 hours ago
M
Product Growth Manager
Manulife
Toronto, ON
- Full-time
…and lead special projects. Reporting directly to the Product Director of Optional Benefits, your role is critical in managing a key portfolio in the Group Benefits…
Added 3 hours ago
WH
Catering Sales Manager
Westmont Hospitality Group
St. John's, NL
- Full-time
We offer an attractive salary and incentive package along with a full suite of benefits, a focus on work life balance, as well as employee travel discount program within all Marriott…
Added 4 hours ago
M
Operations Supervisor (12 month Contract)
McKesson
Edmonton, AB
- Full-time
The Operations Supervisor is responsible for ensuring optimum performance of warehouse shift(s) operations under the direction of the Distribution Centre Director of Operations.
Added 4 hours ago
A
Director of Logistics
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
- Full-time
…directly to tumors. Our pipeline spans multiple first‑in‑class programs - backed by a GMP‑compliant, brand new radiopharmaceutical facility in Hamilton, we’re turning groundbreaking science…
Added 4 hours ago
CO
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the Director of Human Resources, this position will proactively coordinate disability management files, assessing any barriers to ensure timely, effective and…
Added 5 hours ago
TI
Manager, Enterprise Risk Management
Teranet Inc.
Toronto, ON
- $140,400 to $152,100 CAD / year
- Full-time
…Business Continuity Management (BCM) Program. Reporting to the Director, Enterprise Risk Management, and working closely with the Senior Manager ERM, the role serves as the organization's…
Added 6 hours ago
EC
Safety & Culinary Quality Assurance Manager (Remote Camp)
ESS Compass
Prince George, BC
- Full-time
…benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all…
Added 8 hours ago
GN
Senior Manager, Tourism and Market Development
Groupe Nordik
Gatineau, QC
- Full-time
…local radius to long-haul markets. Reporting to the Senior Director, Marketing and Sales, the manager will develop our B2B business channel (hotels, tour operators, travel agencies,…
Added 9 hours ago
QP
Operations Coordinator
QuadReal Property Group
Vancouver, BC
- Full-time
Administrative functions relating to providing support to the General Manager, Director and Vice President, Office Vancouver where required;
Added 9 hours ago
C
Group Product Manager - Billing & Product Support
CIBC
Toronto, ON
- Full-time
As a Group Product Manager within the Product Management and Digital Solutions team, you will be supporting the Director and Product Managers across various portfolios. In this role you…
Added 10 hours ago
IF
Gestionnaire principal de la location/Senior Manager Rental
Impact Fulfillment Services
Montreal, QC
- Full-time
Added 12 hours ago
D
Procurement Director
DataOne
Quebec, QC
- Full-time
…supply-chain traceability, and rules of origin related to tax incentive…
Added 13 hours ago
H(
Associate Director, Operational Risk & Enterprise Crisis Management
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- Full-time
…focus on the investment environment. Reporting to the Senior Director, the Associate Director will help evolve HOOPP's Operational Risk Management (ORM) and Enterprise Crisis and Continuity…
Added 13 hours ago
RS
Gestionnaire principal de la location/Senior Manager Rental
Ryder Supply Chain Solutions
Dorval, QC
- Full-time

Northwestel

Mgr, Workforce Mgmt & Capacity Planning

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Reporting to the Senior Manager Shared Service Operations, this position is responsible for providing a centralized service, referred to as the Control Centre, to coordinate, schedule and dispatch installation and repair service orders for all technical Field Services employees in an effective and efficient manner across all regions of Northwestel’s operating area.

This position has the following direct reports:

Workforce Coordinators; and
Project Coordinators.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the centralized workload scheduling and dispatch function which receives, assesses, coordinates, prioritizes, schedules and escalates service order requests received from Call Centres, Repair Centre, Sales and Engineering for activities which may include, but are not limited to, installations, maintenance and repair, or other network-related work.
Ensures requests for service and workload management are executed efficiently to optimize customer satisfaction and revenue. This includes responses to emergency or unplanned requirements while ensuring on-going workload commitments of field personnel are met.
Working closely with Managers of Field Operations, this position assists with the processes to identify skill shortages of field technical forces and help determine corresponding training needs and maintain detailed workforce skills inventory for workload and dispatching purposes through ServiceNow Field Service Management (FSM).
Develop, coach, lead and engage Control Centre employees by conducting performance reviews, addressing disciplinary issues in an appropriate manner, and applying the Attendance Management Program and other relevant policies when needed. This also includes skill assessment and gap analysis that ensures effective employee development and training to meet the needs of the individual and department.
Participate on various committees and projects for process improvements, technical staff skills gap analysis, identification of high value customers, feasibility of possible coordination of other technical staff, etc.
Demonstrate and role model a passion for meeting customer commitments.
Bring together cross-functional stakeholders, as required, to investigate roadblocks to success and manage the Continuous Improvement projects to improve customer service.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Perform timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements, as applicable.

Knowledge And Skills Required

Degree in Business or a related technical field;
Minimum of three to five (3-5) years’ experience in managing both people and resource deployment.
Experience in strategic planning and implementation preferably in the telecommunications or Fleet Dispatch Operations;
Proven analytical, root cause analysis and problem-solving skills;
Excellent interpersonal communication (oral, written and presentation), leadership, coaching and motivational skills and an ability to article issues clearly to influence decision-making processes and change;
Proven experience in project/process management;
Proven experience in providing exceptional customer service skills;
Experience in a call center environment will be considered an asset.
An understanding of field installation and technical repair will be considered an asset.
A working knowledge in telecommunications-related technical acumen and business software programs including Suite Solutions, Click, ServiceNow FSM and MS Office will be considered an asset.
Knowledge of the elements of a health & safety program will be considered an asset.

Nature And Scope:

This position manages all processes and strategies related to the scheduling of work to service areas which has significant impacts on revenue and customer satisfaction. The Manager must work effectively across the organization to define, develop, champion and implement opportunities associated with the work deployment processes at Northwestel.

Typical Contacts:

Internal contacts include working closely with Managers of Field Operations, Call Centre, External Service Desk, Sales, Engineering and Project Managers as well as escalations to peers, Director & VP’s to ensure the allocation of staff resources (this involves coordination and negotiation) to meet customer commitments and to identify training needs for the field technical staff; and call centres and retail stores where the work orders are initiated. In addition, there are internal project teams which this position may lead or work with to improve processes which involve working with departments such as Network Operations Control Centre (NOCC), Service Desk, Sales, Engineering, etc.

External contacts include residential customers and small business customers requesting escalation for their trouble tickets or work orders. Other telephone companies may be contacted for information exchange and process improvements. There is limited contact, usually in a supporting role to the Account Managers and Account Executives, with large business customers to support best in class customer service.

Working Conditions

This position works in a typical office environment. Occasionally the incumbent may be required to travel throughout Northwestel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

Manage the centralized workload scheduling and dispatch function to coordinate installation and repair service orders for field technical employees. Lead and develop Control Centre staff while collaborating with cross-functional stakeholders to optimize service efficiency and customer satisfaction.

Requirements

Requires a degree in Business or a related technical field and three to five years of experience in managing people and resource deployment. Proven analytical, leadership, and project management skills are essential, with experience in telecommunications or fleet dispatch operations preferred.

Skills

Workforce management
Capacity planning
Strategic planning
Resource deployment
Analytical skills
Root cause analysis
Problem-solving
Leadership
Coaching
Project management
Customer service
ServiceNow FSM
Telecommunications
Process improvement
Performance management

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Capacity Planning
Field Services
Dispatch Operations
ServiceNow FSM
Telecommunications
Strategic Planning
Root Cause Analysis
Project Management
Process Improvement
Performance Reviews
Attendance Management
Occupational Health and Safety
Accident Prevention Program
Code of Business Conduct
Suite Solutions
Click
MS Office
Resource Deployment
Customer Service
Stakeholder Management
Continuous Improvement
Technical Acumen
Workload Scheduling

Report this job