Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 hours ago
R
Stage - Hiver 2027 - Gestion et analyse de données clients / Internship - Winter 2027 - Customer Master Data Analysis and Management
RTX
Longueuil, QC
- Full-time
Added 2 hours ago
R
Analyse de défaillance - Ingénieur métallurgiste / Failure analysis - Metallurgical engineer
RTX
Longueuil, QC
- Full-time
Added 2 hours ago
OEM National Account Manager
Siemens
AB · Toronto, ON · Ottawa, ON · Oakville, ON · Montreal, QC · Vancouver, BC · Calgary, AB
We are looking for an OEM National Account Manager to lead the development and growth of strategic Original Equipment Manufacturer (OEM) relationships across Canada.
Added 2 hours ago
CN
Technician, Aircraft (Rotational)
Canadian North
Yellowknife, NT
- Full-time
Cross-fleet experience across multiple aircraft types
Added 8 hours ago
AH
Branch Manager – Ottawa–Gatineau | Directeur ou directrice de succursale – Ottawa–Gatineau
A Hiring Company
Gatineau, QC
- Full-time
Ready to take the lead and show what you can build? Strathmore Landscape Management is looking for a driven Branch Manager to lead our Ottawa–Gatineau operations. This is your opportunity…
Added 8 hours ago
AI
Demand Generation Manager-Connected Vehicles
Altruck International Centres
Guelph, ON
- Full-time
We are looking for a hands-on, results-oriented Demand Generation Manager to build awareness, generate demand, and create a consistent flow of qualified opportunities for our Sales team.
Added 8 hours ago
AI
Account Executive- Fleet Leasing
Altruck International Centres
Guelph, ON
- Full-time
As a Fleet Leasing Account Executive, you become a trusted advisor to fleet owners. You learn how their business runs, then build and present a full-service lease or dedicated maintenance…
Added 8 hours ago
GF
Transportation Coordinator (Contract)
Gordon Food Service
AB · Edmonton-Alberta-EDM
- Full-time
Completes POs for Fleet repairs, as well as other equipment repair coordination with Fleet manager
Added 9 hours ago
MW
Maintenance Coordinator
Miller Waste Systems Inc.
Moncton, NB
- Full-time
Manage, support and assist in training technician staff on the opening and closing of work orders using fleet maintenance software.
Added 9 hours ago
Medevac Dispatcher
The Talent Team at Perimeter Aviation
Winnipeg, MB
…Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson,…
Added 9 hours ago
Flight Dispatcher
The Talent Team at Perimeter Aviation
Winnipeg, MB
…Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson,…
Added 9 hours ago
PA
Business Analyst
Porter Airlines Inc.
Toronto, ON
- Full-time
The Business Analyst reports directly to the Manager, Business Analysis and Business Relations.
Added 9 hours ago
PA
Developer, Digital
Porter Airlines Inc.
Toronto, ON
- Temporary
Reporting to the Manager, Development and Delivery, the Developer, Digital is part of an agile software engineering team responsible for building and maintaining Porter's React Native web…
Added 9 hours ago
PA
Licensed Aircraft Maintenance Engineer (AME) E and M2 - YOW
Porter Airlines Inc.
Ottawa, ON
- Full-time
Reporting to the Manager, Line Maintenance, The Aircraft Certification Authority (ACA) will work in support of Porter’s fleet in a line maintenance environment.
Added 9 hours ago
LE
Warehouse Manager (Electrical/Plumbling)
Lean Excellence Canada
Richmond Hill, ON
- Full-time
We are seeking an experienced and motivated Warehouse Manager to oversee the daily operations of our electrical and plumbing supply warehouse. This role is responsible for ensuring…
Added 9 hours ago
WM
Swing Driver All Lines - Courtice, ON
Waste Management, Inc. (WM)
Courtice, ON
- Full-time
…state and federal requirements and Company expectations for the Fleet; maintains a clean and safe…
Added 10 hours ago
CR
Transload Operator
Cando Rail & Terminals
Sturgeon, AB
- Full-time
…more. With over 80 operations, we are the 3 largest locomotive fleet in Canada and…
Added 10 hours ago
RS
Vehicles Sales Manager
Ryder Supply Chain Solutions
Dartmouth, NS
- Full-time
…enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can…
Added 10 hours ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Moncton, NB
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 10 hours ago
JI
Seasonal Air Tractor 802 Application Pilot
J.D. Irving, Limited
Juniper, NB
- Full-time
…at 251 Southwest Road, Juniper, New Brunswick, E7L 4S7. Our fleet includes Air Tractor AT-802 aircraft, a Daher Kodiak 100, and Airbus H125 helicopters. We are seeking three experienced…
Added 10 hours ago
Director, Business Services
Government of Alberta
AB
Directing contracting, procurement, records management, human resource administration, fleet monitoring, and aircraft and equipment account management.
Added 10 hours ago
RS
Inventory Supervisor
Retail Services WIS Corporation
Abbotsford, BC
- Part-time
…concerns in support of and at the direction of the District Manager. Inventory Supervisors assist and direct other employees with daily tasks and interact with customers to ensure…
Added 11 hours ago
EN
Division Manager - Eddy Current
Echo NDE
Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking an experienced Division Manager to lead our Eddy Current Testing (ECT) and Analysis Division across projects and client sites.
Added 11 hours ago
DC
Full Time G Licence Truck Driver
Diabetes Canada / National Diabetes Trust
London, ON
- Full-time
Reporting to the Operations Manager, this critical role will work a 40-hour work week, driving established routes to collect donated clothing and household items from our valued customers’…
Added 11 hours ago
ML
Operations Manager
Markstone Landscaping
Mississauga, ON
- Full-time
We are seeking a highly organized, proactive, and process-driven manager to oversee our internal fleet and equipment maintenance department.

Northwestel

Mgr, Workforce Mgmt & Capacity Planning

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Reporting to the Senior Manager Shared Service Operations, this position is responsible for providing a centralized service, referred to as the Control Centre, to coordinate, schedule and dispatch installation and repair service orders for all technical Field Services employees in an effective and efficient manner across all regions of Northwestel’s operating area.

This position has the following direct reports:

Workforce Coordinators; and
Project Coordinators.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the centralized workload scheduling and dispatch function which receives, assesses, coordinates, prioritizes, schedules and escalates service order requests received from Call Centres, Repair Centre, Sales and Engineering for activities which may include, but are not limited to, installations, maintenance and repair, or other network-related work.
Ensures requests for service and workload management are executed efficiently to optimize customer satisfaction and revenue. This includes responses to emergency or unplanned requirements while ensuring on-going workload commitments of field personnel are met.
Working closely with Managers of Field Operations, this position assists with the processes to identify skill shortages of field technical forces and help determine corresponding training needs and maintain detailed workforce skills inventory for workload and dispatching purposes through ServiceNow Field Service Management (FSM).
Develop, coach, lead and engage Control Centre employees by conducting performance reviews, addressing disciplinary issues in an appropriate manner, and applying the Attendance Management Program and other relevant policies when needed. This also includes skill assessment and gap analysis that ensures effective employee development and training to meet the needs of the individual and department.
Participate on various committees and projects for process improvements, technical staff skills gap analysis, identification of high value customers, feasibility of possible coordination of other technical staff, etc.
Demonstrate and role model a passion for meeting customer commitments.
Bring together cross-functional stakeholders, as required, to investigate roadblocks to success and manage the Continuous Improvement projects to improve customer service.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Perform timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements, as applicable.

Knowledge And Skills Required

Degree in Business or a related technical field;
Minimum of three to five (3-5) years’ experience in managing both people and resource deployment.
Experience in strategic planning and implementation preferably in the telecommunications or Fleet Dispatch Operations;
Proven analytical, root cause analysis and problem-solving skills;
Excellent interpersonal communication (oral, written and presentation), leadership, coaching and motivational skills and an ability to article issues clearly to influence decision-making processes and change;
Proven experience in project/process management;
Proven experience in providing exceptional customer service skills;
Experience in a call center environment will be considered an asset.
An understanding of field installation and technical repair will be considered an asset.
A working knowledge in telecommunications-related technical acumen and business software programs including Suite Solutions, Click, ServiceNow FSM and MS Office will be considered an asset.
Knowledge of the elements of a health & safety program will be considered an asset.

Nature And Scope:

This position manages all processes and strategies related to the scheduling of work to service areas which has significant impacts on revenue and customer satisfaction. The Manager must work effectively across the organization to define, develop, champion and implement opportunities associated with the work deployment processes at Northwestel.

Typical Contacts:

Internal contacts include working closely with Managers of Field Operations, Call Centre, External Service Desk, Sales, Engineering and Project Managers as well as escalations to peers, Director & VP’s to ensure the allocation of staff resources (this involves coordination and negotiation) to meet customer commitments and to identify training needs for the field technical staff; and call centres and retail stores where the work orders are initiated. In addition, there are internal project teams which this position may lead or work with to improve processes which involve working with departments such as Network Operations Control Centre (NOCC), Service Desk, Sales, Engineering, etc.

External contacts include residential customers and small business customers requesting escalation for their trouble tickets or work orders. Other telephone companies may be contacted for information exchange and process improvements. There is limited contact, usually in a supporting role to the Account Managers and Account Executives, with large business customers to support best in class customer service.

Working Conditions

This position works in a typical office environment. Occasionally the incumbent may be required to travel throughout Northwestel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

Manage the centralized workload scheduling and dispatch function to coordinate installation and repair service orders for field technical employees. Lead and develop Control Centre staff while collaborating with cross-functional stakeholders to optimize service efficiency and customer satisfaction.

Requirements

Requires a degree in Business or a related technical field and three to five years of experience in managing people and resource deployment. Proven analytical, leadership, and project management skills are essential, with experience in telecommunications or fleet dispatch operations preferred.

Skills

Workforce management
Capacity planning
Strategic planning
Resource deployment
Analytical skills
Root cause analysis
Problem-solving
Leadership
Coaching
Project management
Customer service
ServiceNow FSM
Telecommunications
Process improvement
Performance management

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Capacity Planning
Field Services
Dispatch Operations
ServiceNow FSM
Telecommunications
Strategic Planning
Root Cause Analysis
Project Management
Process Improvement
Performance Reviews
Attendance Management
Occupational Health and Safety
Accident Prevention Program
Code of Business Conduct
Suite Solutions
Click
MS Office
Resource Deployment
Customer Service
Stakeholder Management
Continuous Improvement
Technical Acumen
Workload Scheduling

Report this job