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Added 4 mins ago
U
Route Service Representative - UniFirst Canada
UniFirst
Regina, SK
- Full-time
At UniFirst Canada, we Always Deliver - for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong…
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- $17.95 CAD / hour
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Customer Service Representative - Heartland Town Centre, Mississauga (22.5 hrs/week)
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Enrollment Services Representative - Appendix D/Temporary Assignment
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Enrollment Services Representative - Appendix D/Temporary Assignment
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Enrollment Services Representative - Appendix D/Temporary Assignment
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Northwestel

Network Ops Control Centre Technician

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

The Network Operations Centre (NOC) Coordinator is responsible for monitoring and maintaining Northwestel's telecommunications network infrastructure to ensure reliable service delivery. This role involves network surveillance, incident management, troubleshooting service disruptions, analyzing network performance data, coordinating with carriers and internal stakeholders, and supporting telecommunications services across IP, transport, and customer networks. The position requires strong analytical skills, technical knowledge of telecommunications networks, and the ability to work effectively in a shift-based environment.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines.
Interfaces with connecting carriers on all facility failures
Prepares, distributes and updates network trouble tickets, enters and updates all facilities information. Prepares and distributes reports as required.
Analyze trouble patterns generated by digital switching systems, Frame Relay Networks, IP Networks and various Transport equipment related to service delivery, operations and maintenance.
Compile, analyze and generate statistical reports on a daily, weekly and monthly basis.
Interface with Corporate Security, Environmental Action Committee, Service Desk and Change Management provide details and analysis where required.
Provision and administer Operations Support Centre Surveillance
Initial testing on Private Wire, Frame Relay, and IP related services
Shift work will be required with this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Graduate of a 2-year telecommunications or IT electronics program
Ability to analyze data and form conclusions using data from a wide range of data sources.
Knowledge of SNMP, Frame Relay, ATM and TCP/IP concepts and protocols, and the ability to use standard computer word processing and database programs.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Ability to work effectively as a member of a team with a broad range of duties.
Possess excellent English written/verbal communication skills.
Ability to provide excellent customer service
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The technician is responsible for monitoring and maintaining telecommunications network infrastructure through surveillance and incident management. They will also coordinate with carriers, analyze network performance data, and manage trouble tickets to ensure reliable service delivery.

Requirements

Candidates must hold a 2-year diploma in telecommunications or IT electronics and possess strong analytical skills. Proficiency in Microsoft Office and knowledge of networking protocols like TCP/IP and SNMP are required.

Skills

Network surveillance
Incident management
Troubleshooting
IP networks
Transport equipment
SNMP
Frame Relay
ATM
TCP/IP
Microsoft Office
Data analysis
Customer service
Technical reporting
Communication skills

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Network Operations Centre
Telecommunications
IP Networks
Transport Equipment
SNMP
Frame Relay
ATM
TCP/IP
Incident Management
Network Surveillance
Trouble Tickets
Data Analysis
Microsoft Office
Excel
Word
Outlook
Digital Switching
Operations Support Centre
Shift Work
Network Infrastructure

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