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Added 3 hours ago
P
Junior Desktop Technician- Co-op
Planitar
Waterloo, ON
- Temporary
We are looking for a curious, service-oriented co-op student to join our IT team. This is a hands-on placement for a student currently enrolled in an Information Technology, Computer…
Added 3 hours ago
PI
Junior Desktop Technician- Co-op
Planitar Inc.
Waterloo, ON
- $18 to $23 CAD / hour
- Full-time
We are looking for a curious, service-oriented co-op student to join our IT team. This is a hands-on placement for a student currently enrolled in an Information Technology, Computer…
Added 3 hours ago
Technical Support Representative II
EnerSys Delaware Inc.
Burnaby, BC
…support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and supports additional product lines as business needs require. The role independently…
Added 3 hours ago
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Parts Representative
Wajax
Acheson, AB
- Full-time
As a key member of the Wajax team the Parts & Service Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for…
Added 15 hours ago
SM
Intermediate IT/VoIP Support Technician
Starport Managed Services Inc.
Charlottetown, PE
- Full-time
We are looking for a service-oriented Intermediate IT/VoIP Support Technician to support remote client users and environments while striving to achieve and surpass our service level…
Added 20 hours ago
PE
Parts Journeyman
Pinnacle Equipment
Kamloops 1, BC
- Full-time
…across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco.…
Added 22 hours ago
WO
Technical Support Specialist
White Owl Family Office Group
Georgetown, ON
- Full-time
Receive and respond to incoming calls, service desk tickets, e-mails, and walk-up requests regarding computer and network problems.
Added 23 hours ago
FN
IT Technician
Fraser Nolet
Gatineau, QC
- Full-time
…resolving requests for staff and, as the firm extends help-desk services to clients, for client…
Added 1 day ago
A
Sample Preparation Technician (General Labour)
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
Within the Sample Preparation Department, the Sample Preparation Technician will work with client samples and prepare them for analysis in our labs.
Added 1 day ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
Build rapport and elicit problem details from help desk customers.
Added 1 day ago
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Sample Preparation Technician (General Labour)
ALS
Terrace, BC · CAN - BC - Terrace (Molitor Street)
- Full-time
Within the Sample Preparation Department, the Sample Preparation Technician will work with client samples and prepare them for analysis in our labs.
Added 1 day ago
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Network Ops Control Centre Technician
Northwestel
Yellowknife, NT
- Full-time
Interface with Corporate Security, Environmental Action Committee, Service Desk and Change Management provide details and analysis where required.
Added 1 day ago
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Technical Support Specialist
Hays
Montreal, QC
- Contract
IT Support Specialist, Help Desk Analyst, Desktop Support Technician, or Technical Support professional.
Added 1 day ago
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Deskside Support Technician
Worley
AB · Edmonton, AB
- Full-time
Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
Added 1 day ago
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Deskside Support Technician
Worley
Vancouver, BC
- Full-time
Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
Added 1 day ago
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Deskside Support Technician
Worley
Markham, ON
- Full-time
Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
Added 1 day ago
W
Deskside Support Technician
Worley
Sarnia, ON
- Full-time
Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
Added 1 day ago
W
Deskside Support Technician
Worley
Calgary, AB
- Full-time
We are currently recruiting for a Deskside Support Technician I. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Alberta.
Added 1 day ago
FS
Sales Account Manager
Fire safety and protection LLC
Markham, ON
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 1 day ago
BC
Digital Services District Support Technician - Corporate
Bird Construction
Vancouver, BC
- Full-time
Digital Services District Support Technician - CorporateReporting to the Manager, Technical Operations, the Digital Services District Support Technician - Corporate will be responsible for…
Added 1 day ago
FS
Branch Coordinator
Fire Safety and Protection
Ottawa, ON
- $26 to $30 CAD / hour
- Temporary
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 1 day ago
FS
Branch Coordinator
Fire Safety and Protection
Cambridge, ON
- $51,000 to $66,000 CAD / year
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 1 day ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $75,000 to $95,000 CAD / year
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 1 day ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 1 day ago
IF
IT Technician
iA Financial Group
Toronto, ON
- Full-time
Welcome users at the IT service desk counter within iA offices, quickly assess their needs, and provide immediate, professional, and courteous on-site support.

Northwestel

Network Ops Control Centre Technician

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

The Network Operations Centre (NOC) Coordinator is responsible for monitoring and maintaining Northwestel's telecommunications network infrastructure to ensure reliable service delivery. This role involves network surveillance, incident management, troubleshooting service disruptions, analyzing network performance data, coordinating with carriers and internal stakeholders, and supporting telecommunications services across IP, transport, and customer networks. The position requires strong analytical skills, technical knowledge of telecommunications networks, and the ability to work effectively in a shift-based environment.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines.
Interfaces with connecting carriers on all facility failures
Prepares, distributes and updates network trouble tickets, enters and updates all facilities information. Prepares and distributes reports as required.
Analyze trouble patterns generated by digital switching systems, Frame Relay Networks, IP Networks and various Transport equipment related to service delivery, operations and maintenance.
Compile, analyze and generate statistical reports on a daily, weekly and monthly basis.
Interface with Corporate Security, Environmental Action Committee, Service Desk and Change Management provide details and analysis where required.
Provision and administer Operations Support Centre Surveillance
Initial testing on Private Wire, Frame Relay, and IP related services
Shift work will be required with this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Graduate of a 2-year telecommunications or IT electronics program
Ability to analyze data and form conclusions using data from a wide range of data sources.
Knowledge of SNMP, Frame Relay, ATM and TCP/IP concepts and protocols, and the ability to use standard computer word processing and database programs.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Ability to work effectively as a member of a team with a broad range of duties.
Possess excellent English written/verbal communication skills.
Ability to provide excellent customer service
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The technician is responsible for monitoring and maintaining telecommunications network infrastructure through surveillance and incident management. They will also coordinate with carriers, analyze network performance data, and manage trouble tickets to ensure reliable service delivery.

Requirements

Candidates must hold a 2-year diploma in telecommunications or IT electronics and possess strong analytical skills. Proficiency in Microsoft Office and knowledge of networking protocols like TCP/IP and SNMP are required.

Skills

Network surveillance
Incident management
Troubleshooting
IP networks
Transport equipment
SNMP
Frame Relay
ATM
TCP/IP
Microsoft Office
Data analysis
Customer service
Technical reporting
Communication skills

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Network Operations Centre
Telecommunications
IP Networks
Transport Equipment
SNMP
Frame Relay
ATM
TCP/IP
Incident Management
Network Surveillance
Trouble Tickets
Data Analysis
Microsoft Office
Excel
Word
Outlook
Digital Switching
Operations Support Centre
Shift Work
Network Infrastructure

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