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Added 6 mins ago
Inventory and Systems Leader
Hilton Food Group Plc
Brantford, ON
Act as the principal operational and technical interface with IT, engineering, supplier help desks and automation vendors during incidents and technical investigations.
Added 6 mins ago
Fitter- Assembly/ Bonding
I M P Group International Inc.
Amherst, NS
We offer a comprehensive Benefits Package, including RSP Program, Tuition Reimbursement Program, Long Service Awards, Volunteer Grant Program, Scholarship Program, and more!
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Client Onboarding Senior Representative
Scotiabank
Toronto, ON
As a Client Onboarding Senior Representative, you will be responsible for providing oversight/control on client account opening documents to help reduce the firm's risk with the applicable…
Added 6 mins ago
Pharmacy Assistant
Bayshore
Kitchener, ON
· Works cohesively with other Bayshore team members including Customer Service Representatives, Pharmacy Assistants, Registered Pharmacy Technicians, Registered Pharmacists, Warehouse…
Added 19 mins ago
CT
Territory Sales Manager - Eastern Canada (ONT)
CSG Talent
ON · Ontario, Canada
- Full-time
Our client is a leading dental imaging manufacturer, and are hiring a Territory Sales Representative to grow sales of its CBCT and digital imaging solutions across Ontario and Eastern…
Added 19 mins ago
FA
P3 Project Manager, Infrastructure Asset Management
Fengate Asset Management
Brampton, ON
- $100,000 to $115,000 CAD / year
- Full-time
…Contracting Authority, Contractors, Shareholders, Lenders' Technical Advisor, and others through formal and informal…
Added 21 mins ago
Technical Support Representative II
EnerSys Delaware Inc.
Burnaby, BC
The Technical Support Representative II provides experienced remote technical support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and…
Added 21 mins ago
GP
Sales Development Rep
Genuine Parts Company
Edmonton, AB · UAPINC
- Full-time
The Sales Development Representative role professionally represents Motion Industries to our customers with the knowledge and skills to provide them the product or service they need.
Added 32 mins ago
Water Operations Technician
Department of Transportation and Infrastructure
Morris, MB
Water Operations, Engineering and Technical Service
Added 36 mins ago
W
Parts Representative
Wajax
Acheson, AB
- Full-time
As a key member of the Wajax team the Parts & Service Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for…
Added 36 mins ago
CH
Care Access Representative - Hamilton
CBI Home Health
Hamilton, ON
- Full-time
CBI Home Health is looking to hire a Care Access Representative in Hamilton.
Added 48 mins ago
FH
Field Service Technician
Fuze HR Solutions
Cambridge, ON
- Full-time
The successful candidate will become a key technical representative in the field, helping customers minimize downtime and ensuring equipment operates safely, reliably, and to specification.
Added 51 mins ago
IC
Quality Manager
IMT CORPORATION
Port Colborne, ON
- $88,200 to $130,500 CAD / year
- Full-time
Maintain a high level of internal and external customer service relating to product quality and act as the primary plant contact and technical authority for customer quality concerns and…
Added 1 hour ago
DC
Spécialiste technique, Gestion des projets
Defence Construction Canada
Ottawa, ON
- Full-time
We have an exciting opportunity in the National Service Region (NSR)!
Added 1 hour ago
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Associate Representative - Customer Service
EECOL
Whitehorse, YT
- Full-time
As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve…
Added 1 hour ago
Coordonnateur Qualité
Alstom
Montreal, QC
Railway, rolling stock, or rail maintenance experience is required, particularly supporting trains in revenue service, warranty activities, modifications, or technical investigations.
Added 1 hour ago
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Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
We have an exciting opportunity in the National Service Region (NSR)!
Added 1 hour ago
Production Planner
Westerkirk
Victoria, BC
Plans and maintains production schedules within the cell to meet daily and future production and service requirements.
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IT Specialist
O’Dell HVAC Group
Waterloo, ON
- Full-time
O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our…
Added 2 hours ago
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BUSINESS DEVELOPMENT REPRESENTATIVE
PMP SOLUTIONS
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- Full-time
You've had success selling technical or technological products to medium to large-sized companies in the industrial sector. You have excellent listening skills, the ability to ask good…
Added 3 hours ago
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Worker Advisor
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 3 hours ago
IF
Diesel Apprentice - Technician II
Impact Fulfillment Services
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- Full-time
…assistance of a T3, T4, TIC, SS or SM, when performing highly technical and superior diagnostic type repairs. Task assignments are directed by shop management to encourage development in a…
Added 3 hours ago
IF
Technician II – Vehicle Maintenance
Impact Fulfillment Services
Toronto, ON · Scarborough, ON
- Full-time
…technicians on complex repairs and diagnostics while developing technical skills and maintaining…
Added 3 hours ago
BG
Field Service Planner
Berean Group International, Inc.
Saskatoon, SK
- Contract
…execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and workforce optimization. This role interacts…
Added 4 hours ago
CO
Job ID #31637: Project Manager, Infrastructure Management - RE-POST
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…

Northwestel

Network Ops Control Centre Technician

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

The Network Operations Centre (NOC) Coordinator is responsible for monitoring and maintaining Northwestel's telecommunications network infrastructure to ensure reliable service delivery. This role involves network surveillance, incident management, troubleshooting service disruptions, analyzing network performance data, coordinating with carriers and internal stakeholders, and supporting telecommunications services across IP, transport, and customer networks. The position requires strong analytical skills, technical knowledge of telecommunications networks, and the ability to work effectively in a shift-based environment.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines.
Interfaces with connecting carriers on all facility failures
Prepares, distributes and updates network trouble tickets, enters and updates all facilities information. Prepares and distributes reports as required.
Analyze trouble patterns generated by digital switching systems, Frame Relay Networks, IP Networks and various Transport equipment related to service delivery, operations and maintenance.
Compile, analyze and generate statistical reports on a daily, weekly and monthly basis.
Interface with Corporate Security, Environmental Action Committee, Service Desk and Change Management provide details and analysis where required.
Provision and administer Operations Support Centre Surveillance
Initial testing on Private Wire, Frame Relay, and IP related services
Shift work will be required with this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Graduate of a 2-year telecommunications or IT electronics program
Ability to analyze data and form conclusions using data from a wide range of data sources.
Knowledge of SNMP, Frame Relay, ATM and TCP/IP concepts and protocols, and the ability to use standard computer word processing and database programs.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Ability to work effectively as a member of a team with a broad range of duties.
Possess excellent English written/verbal communication skills.
Ability to provide excellent customer service
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The technician is responsible for monitoring and maintaining telecommunications network infrastructure through surveillance and incident management. They will also coordinate with carriers, analyze network performance data, and manage trouble tickets to ensure reliable service delivery.

Requirements

Candidates must hold a 2-year diploma in telecommunications or IT electronics and possess strong analytical skills. Proficiency in Microsoft Office and knowledge of networking protocols like TCP/IP and SNMP are required.

Skills

Network surveillance
Incident management
Troubleshooting
IP networks
Transport equipment
SNMP
Frame Relay
ATM
TCP/IP
Microsoft Office
Data analysis
Customer service
Technical reporting
Communication skills

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Network Operations Centre
Telecommunications
IP Networks
Transport Equipment
SNMP
Frame Relay
ATM
TCP/IP
Incident Management
Network Surveillance
Trouble Tickets
Data Analysis
Microsoft Office
Excel
Word
Outlook
Digital Switching
Operations Support Centre
Shift Work
Network Infrastructure

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