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Added 54 mins ago
G
Administrative Associate-EN
Guillevin
Whitehorse, YT
- Full-time
Support the manager by performing all administrative tasks: manage email and scheduling, manage billing, track and update accounts receivable.
Added 1 hour ago
B
Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
- Full-time
This existing role serves as the dedicated Senior Manager for day-to-day client finance operations across assigned Québec-based clients, with primary focus on the L'Oréal program as the…
Added 1 hour ago
HS
Software Support Specialist
Henry Schein One UK
Surrey, BC
- Full-time
…from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring…
Added 1 hour ago
SP
Tour Sales Coordinator
Sun Peaks Grand Hotel & Conference Centre
BC · Sun Peaks Mountain, BC
- Full-time
Create Pro-formas for Tour Operators and ensure correct billing.
Added 1 hour ago
PM
Clerk III - Health Information
Prairie Mountain Health
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 1 hour ago
PM
Clerk III - Health Information
Prairie Mountain Health
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 2 hours ago
GG
Property Administrator
Great Gulf
Toronto, ON
- Full-time
Reporting to the General Manager, the Property Administrator is responsible for providing support across all day-to-day administrative activities for the assigned portfolio(s), spanning…
Added 2 hours ago
AM
Clinic Manager
Aafiyat Medical Centre (AMC)
Woodstock, ON
- Full-time
Aafiyat Medical Centre (AMC) is seeking an experienced Clinic Manager to lead the day-to-day operations of our Mississauga location.
Added 2 hours ago
9
Account Manager, Client Services
9Letters
Vancouver, BC
- Full-time
Position Title: Account Manager, Client Services (Full time, Ongoing, Hybrid)
Added 2 hours ago
C
Administrative Support - Level II (Finance) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the hiring Manager according to the guidelines defined by the department.
Added 2 hours ago
TE
Branch Administrator - Temporary 18-month contract
TK Elevator
Burnaby, BC
- Full-time
…documentation, ownership and management changes, and warranty-related billing…
Added 2 hours ago
G
Administrative Associate
Guillevin
Whitehorse, YT
- Full-time
Support the manager by performing all administrative tasks: manage email and scheduling, manage billing, track and update accounts receivable.
Added 3 hours ago
M
Customer Success Manager
Meltwater
Toronto, ON
- Full-time
Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for…
Added 3 hours ago
S
Industrial Refrigeration Service Manager
Startec
Edmonton, AB
- Full-time
…opportunity for an experienced industrial refrigeration service manager. You will leverage your experience in sales, service management and your technical expertise to lead our expanding…
Added 3 hours ago
R
Manager, Tax Technology
Ryan
Toronto, ON
- Full-time
The Manager, Business Solutions is responsible for leading and delivering complex, technology-enabled business initiatives that support Ryan’s service lines and enterprise platforms. This…
Added 3 hours ago
CC
PROJECT MANAGER
Conwest Contracting
Vancouver, BC
- Full-time
Works directly with CWC Executive Management team, Operations Manager, Equipment Manager, Estimators and Project Management teams, Site Superintendents, Foremen and Accounting and Finance…
Added 4 hours ago
PH
Clerk IV Booking/Program
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs:
Added 4 hours ago
TH
Critical Incident Mental Health Provider
TELUS Health
Winnipeg, MB
- Part-time
Reliable Administrative Support: Bi-monthly billing, prompt payments, and compensation for no-shows or late cancellations
Added 4 hours ago
CL
General Manager - Off Campus
Campus Living Centres
London, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 5 hours ago
V
UX Researcher
Vasco
Remote, Canada
- Full-time
- Remote
…decisions get made on confidence all the time. We structure CRM, billing, calls, and support data into a semantic layer where every metric is sourced, every definition is locked, and every…
Added 5 hours ago
V
Product Manager
Vasco
Remote, Canada
- Full-time
- Remote
…decisions get made on confidence all the time. We structure CRM, billing, calls, and support data into a semantic layer where every metric is sourced, every definition is locked, and every…
Added 5 hours ago
BC
Executive Advisor, Legal Services
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
Acts as the liaison with outside legal counsel on billing matters related to the corporation. Tracks the approval and processing of legal invoices to ensure timely payment.
Added 5 hours ago
ET
Account Manager, Helicopter Engine MRO
Essential Turbines
Montreal, QC
- Full-time
Essential Turbines is growing, and we are seeking an experienced Account Manager, Engine MRO to support commercial and government helicopter customers from our Montreal operation.
Added 5 hours ago
CC
Project Manager - High Rise Residential (Kitchener-Waterloo)
Clark Construction Management
Kitchener, ON
- Full-time
The Project Manager reports to the Senior Project Manager and is accountable for the overall project performance, planning and development including, cost, quality, safety, and schedule.…
Added 5 hours ago
MU
Associate Director Communications, Resident Admissions and Customer Service
McGill University
Res. Carrefour Sherb
- Full-time
Work with Finance to ensure PCI compliance, efficient processes, and policies are in place regarding charges, refunds, and billing.

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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