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Added 12 mins ago
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Marketing Analyst
Edelman
Toronto, ON
- Full-time
The Analyst will be responsible for collecting, aggregating, and analyzing marketing data from native platforms and business intelligence tools, and supporting campaign reports and insights…
Added 12 mins ago
Senior Actuary Analyst
Gore Mutual Insurance
Toronto, ON · Cambridge, ON
Grow your career: Expand your technical and business skills through meaningful projects, cross-functional collaboration, and support for your actuarial development.
Added 12 mins ago
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Operations Analyst (New or Recent Graduate)
BMO
Barrie, ON · BCC
- Full-time
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Added 26 mins ago
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Financial Analyst
Raise
Toronto, ON
- Contract
Strong problem-solving, analytical, and conceptual skills, with the ability to apply technical knowledge to business issues.
Added 27 mins ago
RM
IT Business Analyst (ServiceNow)
Redpath Mining Contractors and Engineers
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 27 mins ago
MM
Analyst - Property & Casualty Insurance Practice
Marsh McLennan
Toronto, ON
- Full-time
As an analyst in our P&C Actuarial Insurance Practice, you will engage in transformative client projects, leveraging your technical expertise and strategic insights to develop, validate,…
Added 27 mins ago
MM
Senior Analyst - IT Support
Marsh McLennan
Toronto, ON · Mississauga, ON · Kitchener, ON
- Full-time
As a Senior Analyst – IT Support (developing professional individual contributor), you will provide onsite and remote support to end users across multiple offices, installing, maintaining,…
Added 42 mins ago
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Senior Business Analyst, Client Communications
CIBC
Toronto, ON
- Full-time
…compliance with internal controls and procedures. The Senior Business Analyst is a seasoned expert responsible for conducting highly specialized research, and providing analysis to senior…
Added 56 mins ago
KR
SAP IBP Application Support Analyst
KTek Resourcing
Calgary, AB
- Contract
We are seeking a motivated SAP IBP Application Support Analyst to provide production support, incident resolution, and continuous improvement for SAP Integrated Business Planning (IBP) and…
Added 56 mins ago
ND
Hardware Asset Management Analyst - FTR
NTT DATA North America
Burnaby, BC
- Full-time
We are currently seeking a Hardware Asset Management Analyst - FTR to join our team in Burnaby, Victoria, Kelowna or Prince George, British Columbia (CA-BC), Canada (CA).
Added 57 mins ago
Field Embedded Solutions Analyst - Construction
Kiewit
Toronto, ON
The Field Embedded Solutions Analyst is a forward-deployed member of the Union Station project team. This role works side by side with project management, field engineering,…
Added 1 hour ago
LH
AI Augmented Quality Assurance Analyst I
LGI Healthcare Solutions
Montreal, QC
- Full-time
An understanding of the business impact of quality assurance activities and the ability to prioritize initiatives based on risk, business value, and their impact on delivery quality, user…
Added 1 hour ago
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Engineering Analyst- 12 Month Contract
The Home Depot
Vaughan, ON
- Full-time
The Engineering Analyst uses continuous improvement and analytical methods to understand, model, and improve supply chain processes and productivity. This position focuses on applying…
Added 1 hour ago
TH
Compensation Analyst - 1-year Contract
The Home Depot
Canada
- Full-time
The Compensation Analyst supports the administration and delivery of compensation programs that align with Home Depot's business objectives and associate needs. This role is responsible for…
Added 1 hour ago
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Intern - IT Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…confident and secure about their future? As an Intern - IT Analyst, you will play a key role in delivering and improving technology solutions in collaboration with various…
Added 1 hour ago
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Data Engineer, Investments
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Translate business needs into robust technical solutions.
Added 1 hour ago
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IT and Business Process Integration Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As an IT and Business Process Integration Analyst, you will play a key role in the integration of newly acquired subsidiaries and their alignment with corporate IT processes, systems, and…
Added 1 hour ago
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Senior Financial Analyst - Outside Sales Finance
Insight Global
Toronto, ON · North York, ON
- $90,000 to $100,000 CAD / year
- Full-time
The Senior Financial Analyst is the primary finance partner for the Outside Sales team supporting commercial-account prospecting and growth. This visible role requires an analyst who can…
Added 1 hour ago
SA
Applications Product Owner
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
Experience acting as a product owner, business analyst, or similar liaison role between operations stakeholders and technical teams
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 3 hours ago
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Business Analyst - Fidelity Wealth
Fidelity Canada
Toronto, ON
- Full-time
As a Business Analyst supporting Fidelity Canada’s new Wealth Management division within the Information Services (IS) department, you will play a key role in delivering technology and…
Added 3 hours ago
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Data Analyst
Wiraa
Canada
- Full-time
Saturn is seeking a full-time Information Services (IS) Data Analyst based in Calgary, Alberta. Reporting directly to the Team Lead, Business Applications & Data Analytics, the Data Analyst…
Added 3 hours ago
UO
Financial Controls and Communication Analyst
University of Waterloo
Waterloo, ON
- Full-time
The Financial Controls and Communications Analyst is accountable for the execution of activities relating to the review of transactions and processes to ensure controls are adequate,…
Added 5 hours ago
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Radiochemistry Analyst
ALS
Burlington, ON · CAN - ON - Burlington (Norjohn Court)
- Full-time
The Radiochemistry Analyst is a technical leadership role responsible for establishing, developing, validating, and implementing radiochemical analytical methods within a newly developed…
Added 5 hours ago
CO
Intern, Full Stack Software Engineer - Summer 2027
Capital One
Toronto, ON
- Full-time
Collaborate with Product and Analyst stakeholders to implement enhancements or new applications

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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