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Added 25 mins ago
PH
Unit Clerk, Oncology Chemo - BC Cancer Kelowna
Provincial Health Services Authority
Kelowna, BC
- Temporary
Participate in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Support student clinical practicums as required.
Added 25 mins ago
PH
Forensic Clinical Care Coordinator, Forensic Psychiatric Hospital - Coquitlam, BC
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
Added 54 mins ago
SW
Financial Consultant - Ottawa
Scotia Wealth Management
Ottawa, ON
- Full-time
…individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing…
Added 54 mins ago
FL
Sales Representative
FUCHS LUBRICANTS CO.
Cambridge, ON
- Full-time
…value-selling approach focused on mining & cement manufacturing operations. The successful candidate will develop new business opportunities, grow existing accounts, and execute…
Added 54 mins ago
V
Client Success Representative
Vistera
Coquitlam, BC
- $80,000 to $85,000 CAD / year
- Full-time
We're looking for a Client Success Representative which we call an “Expert Success Representative” to own the relationship with the professionals (lawyers, HR consultants, and finance…
Added 54 mins ago
B
Facility Manager III
BGIS
Vancouver, BC
- Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
Added 54 mins ago
B
Facility Manager III - Future Opportunities
BGIS
Vancouver, BC
- Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
Added 1 hour ago
PE
Inbound Business Development Representative
PheedLoop Events
Toronto, ON
- Full-time
As an Inbound Sales Development Representative at PheedLoop, you’ll play a key role in driving our growth. Working in a high-paced, dynamic environment, you’ll take ownership of our sales…
Added 1 hour ago
CO
Foreperson - Winter Control
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Main Function: The position is responsible to the Manager of Roads Operations for the complete management, direction and supervision of personnel or contractors engaged in the maintenance…
Added 1 hour ago
PN
Electrical Solar Maintenance Apprentice
Panasonic North America
Mississauga, ON
- $26.24 to $36.74 CAD / hour
- Full-time
We are seeking a motivated and enthusiastic Apprentice Electrician to join our Solar PV Operations and Maintenance (O&M) team. In this role, you will assist in the maintenance and repair of…
Added 1 hour ago
HF
Director, Retail Operations & Facilities
Habitat for Humanity Edmonton
AB · Edmonton, AB
- Full-time
…Alberta. The successful candidate will lead multi-site retail operations, support revenue growth, steward financial performance, oversee facilities responsibilities, and guide teams through…
Added 1 hour ago
P
Electrical Solar Maintenance Apprentice
Panasonic
Mississauga, ON
- Full-time
We are seeking a motivated and enthusiastic Apprentice Electrician to join our Solar PV Operations and Maintenance (O&M) team. In this role, you will assist in the maintenance and repair of…
Added 1 hour ago
B
Support Service Representative
BMO
Toronto, ON · YNG
- Full-time
…administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with…
Added 1 hour ago
A
Reconciliations Administrator, Temporary
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Temporary
We're looking to fill an opening for a Reconciliations Administrator to join our Operations team for 12 months.
Added 1 hour ago
FR
Regional Director, Strata Operations
FirstService Residential Canada
Vancouver, BC
- Full-time
A current Representative License to provide Strata Management Services as issued by the BC Financial Services Authority, a valid BC driver's license and access to a vehicle with business…
Added 1 hour ago
AF
Client Service Representative, Crossfield (6-12 Months Term)
ATB Financial
Crossfield, AB
- Contract
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 1 hour ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments. You may also correspond with clients and other…
Added 1 hour ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
…role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments. You may also correspond with clients and other…
Added 1 hour ago
CG
Senior Wealth Advisor
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Support execution of strategic growth initiatives for the business.
Added 2 hours ago
XT
Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are…
Added 2 hours ago
AC
Initial Provisioning Analyst
Air Canada
Dorval, QC
- Full-time
Support provisioning activities by evaluating demand requirements and validating assumptions in collaboration with Technical Operations teams
Added 2 hours ago
M
Manager, Operations, Fund Oversight
Manulife
Toronto, ON · Montreal, QC
- Full-time
As Manager, Operations, Fund Oversight, you will join our Global Fund Oversight team in Montreal and play a key leadership role in safeguarding the accuracy and integrity of Net Asset Value…
Added 2 hours ago
AG
Sales Representative
Artitalia Group Inc.
Montréal-Est, QC
- Full-time
The Sales Representative’s main goal is to cold call their roster or accounts on a regular basis in order to obtain and get bid packages, design and/or prototyping opportunities, present…
Added 2 hours ago
BT
Counter Sales Representative
Bumper to Bumper Canada
Calgary, AB
- Full-time
We are looking for someone seeking exciting new opportunities as Counter Sales Representative for our thriving team in Calgary, AB. The successful person will be an energetic, customer…
Added 2 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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