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RA
Compliance Analyst (Archer GRC)
Recrute Action
Toronto, ON
- $54 to $64 CAD / hour
- Full-time
- On-site
Added 8 mins ago
JI
Integrated Logistics Support Analyst
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
Added 21 mins ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
The Compensation Analyst provides specialized financial, budgetary and compensation expertise to support the University of Victoria's strategic, operational and regulatory requirements.…
Added 21 mins ago
PH
Clinical Informatics Analyst, Nurse
Provincial Health Services Authority
Nanaimo, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 23 mins ago
T
Treasury Liquidity Measurement - Analyst
TD
Toronto, ON
- Full-time
$69,700 - $98,400 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 23 mins ago
IO
Compliance Analyst (Fixed Term)
Irving Oil
Saint John, NB
- Full-time
As a Compliance Analyst, you will assist the Manager, Regulatory Compliance in monitoring compliance through the analysis of data from multiple internal and external sources. Your goal will…
Added 37 mins ago
Senior Consultant, Digital and Paid Media Analyst (SEO, GEO, Paid)
Burson
Toronto, ON
This existing role will report to our Senior Director, Digital, the Digital/Social & Influencer Analyst will play a key role in supporting digital research, planning, and paid media…
Added 52 mins ago
TR
Senior Business Analyst
Top Recruitment
Toronto, ON
- Contract
We're seeking an experienced Senior Business Analyst to join a large public sector client on a series of digital and IT initiatives. You'll act as the bridge between business stakeholders…
Added 1 hour ago
FC
Business Analyst CMHC Commercial Services
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Business Analyst, CMHC Commercial Services is responsible for supporting the origination, underwriting, funding and ongoing portfolio management of CMHC-insured commercial real estate…
Added 1 hour ago
AW
Accounts Payable Analyst
Agilus Work Solutions
Toronto, ON
- Full-time
Agilus by Synergie is recruiting for an Accounts Payable Analyst in the real estate development sector in Toronto, Ontario.
Added 1 hour ago
W
Data Analyst, Sr.
Wiraa
Canada
- Full-time
We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing…
Added 1 hour ago
W
Business Analyst
Wiraa
Canada
- Full-time
As a Business Analyst at ZURU, you will be instrumental in driving the commercial success and strategic growth of our toy brands on a global scale. This role offers a unique opportunity to…
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 3 hours ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 3 hours ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 3 hours ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 3 hours ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 3 hours ago
FH
Business Analyst
Fraser Health
New Westminster, BC
- Full-time
Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Business Analyst, Fraser Health's Accounts Receivable and Payroll team. In this role, you will…
Added 3 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are hiring for a Full Time Business Analyst.
Added 3 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are hiring for a Full Time Business Analyst.
Added 3 hours ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
…fund accounting teams across multiple offices and lines of…
Added 3 hours ago
C
Senior Mainframe Test Analyst
Cognizant
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
We are seeking an experienced Senior Mainframe Test Analyst with deep expertise in Mainframe applications and testing methodologies. The candidate will be responsible for planning,…
Added 3 hours ago
YO
Financial Analyst, Funded Programs
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
Reporting to the Controller, the Financial Analyst, Funded Programs is responsible for the financial administration, analysis, and reporting of contracts and contribution agreements funded…
Added 3 hours ago
R&
End User Systems Support Specialist
Robertson & Company Ltd.
Toronto, ON
- Full-time
Minimum five years of experience as a Systems Administrator or Desktop Support Analyst.
Added 4 hours ago
KC
Logistics Analyst
Kia Canada
Mississauga, ON
- Full-time
The Logistics Analyst supports the Distribution team by coordinating vehicle logistics activities, managing inventory movement, monitoring transportation performance, and ensuring the…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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