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Added 14 mins ago
TA
Sales Representative
Trust Auto Sales 加诚汽车
Richmond, BC
- Full-time
…vehicle dealerships, known for our transparent, efficient, and customer-first approach. We offer a wide range of quality vehicles to match every budget and lifestyle. As our sales volume…
Added 29 mins ago
C
Account Representative- Sales Training Program (Vancouver) October 2026
CDW
Vancouver, BC
- Full-time
…industry. Join us and you will start out as a Sales Account Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
Added 29 mins ago
GO
Program Advisor (Bilingual and Non-Bilingual)
Government of Manitoba
Winnipeg, MB
- Full-time
Post-secondary education in Social Sciences, Business Administration, Project Management or a related field; a suitable combination of education and work experience may be considered.
Added 29 mins ago
GO
Supervisor
Government of Manitoba
Winnipeg, MB
- Full-time
Post-secondary education in Social Sciences, Business Administration, Project Management or a related field; a suitable combination of education and work experience may be considered.
Added 29 mins ago
CC
Salt Truck Driver
Clintar Commercial Outdoor Services
Brampton, ON
- Part-time
Added 29 mins ago
CA
Customer Service Representative (Part-Time)
Centurion Associates Inc
Waterloo, ON
- Part-time
Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. │The…
Added 29 mins ago
CC
Service Writer
Crane Carrier (Canada) Limited
Ayr, ON
- Full-time
Company culture grounded in customer service and values its people
Added 29 mins ago
FT
AR - Accounts Receivable Technician
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
Work closely with the Customer Service Representative (CSR) team to coordinate order status, payment, and release requirements.
Added 29 mins ago
E
Customer Service Representative - Seasonal Full Time
Enterprise
Saskatoon, SK
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 31 mins ago
Methods Planner Technician
I M P Group International Inc.
Amherst, NS
Provide support to Customer Representative Representatives (i.e. Contracts), Quality Assurance and applicable Production Areas in order to resolve configuration and/or technical issues and…
Added 45 mins ago
TT
Sales Development Representative
trane technologies
Montreal, QC
- Full-time
We're looking for a hungry, competitive Sales Development Representative (SDR) to help fuel our growth.
Added 59 mins ago
KT
Sales Development Representative (SDR)
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $30,000 to $37,000 CAD / year
- Full-time
- Remote
Previous experience in sales, business development, appointment setting, lead generation, customer service, or B2B outreach is an advantage, but strong candidates who can demonstrate…
Added 59 mins ago
HR
Project Sales Representative, ProSolutions
Herc Rentals
Ardmore, AB
- Full-time
The Project Sales Representative is responsible for developing, maintaining, and growing customer relationships throughout the lifecycle of the Cold Lake Mega Project. This role works…
Added 59 mins ago
TL
Service Writer
TruckPro, LLC
Ayr, ON
- Full-time
…developing estimates, writing repair orders and maintaining customer records. This position will also assist the Service Manager with the overall daily operations such as physical…
Added 1 hour ago
O
Guest Experience Representative
OMERS
Toronto, ON · Scarborough Town Centre
- Part-time
We are currently looking for highly motivated Seasonal Guest Experience Representatives to join our team at Scarborough Town Centre in Scarborough.
Added 1 hour ago
O
Guest Experience Representative
OMERS
Richmond Hill, ON · Hillcrest Mall
- Part-time
We are currently looking for highly motivated Seasonal Guest Experience Representatives to join our team at Hillcrest Mall. At Oxford, we have a commitment to customer service excellence…
Added 1 hour ago
A
Customer Service Representative
Americold
London, ON
- Full-time
Minimum 0 years of experience required in customer service or clerical support.
Added 1 hour ago
UO
Student Information and Program Assistant
University of British Columbia
Vancouver, BC · UBCV | UBC Life Building (LIFE)
- $4,582 to $4,816 CAD / month
- Full-time
Added 1 hour ago
B
Facility Manager III
BGIS
Orillia, ON
- Full-time
…within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a…
Added 1 hour ago
TR
Property Administrator - ROQ City
Tricon Residential
Toronto, ON · ROQ City, Toronto ON
- Full-time
…excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon…
Added 1 hour ago
TR
Maintenance Technician - The Spoke
Tricon Residential
Toronto, ON · The Spoke, Toronto ON
- Full-time
The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands-on technical…
Added 1 hour ago
OC
Metallurgy Supervisor
Orano Canada
SK · Saskatchewan, Canada
- $134,550 to $158,300 CAD / year
- Full-time
Fill in as primary department representative and point of contact when Technical Superintendent is not on site
Added 1 hour ago
SE
Inside Sales Representative - Software
Schneider Electric
Vancouver, BC
- $81,600 to $122,400 CAD / year
- Full-time
Schneider Electric is seeking a motivated and customer-focused Inside Sales Representative (ISR) to support the growth of our Secure Power Software portfolio across Canada. This is an…
Added 1 hour ago
SE
Inside Sales Representative - Software
Schneider Electric
Montreal, QC
- $81,600 to $122,400 CAD / year
- Full-time
Schneider Electric is seeking a motivated and customer-focused Inside Sales Representative (ISR) to support the growth of our Secure Power Software portfolio across Canada. This is an…
Added 1 hour ago
OP
Guest Experience Representative
Oxford Properties Group
Toronto, ON · Scarborough, ON
- Part-time
We are currently looking for highly motivated Seasonal Guest Experience Representatives to join our team at Scarborough Town Centre in Scarborough.

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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