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Added 28 mins ago
A
Lead Hand Technician
AFL
Victoria, BC
- Full-time
…across Canada. Our teams work together to provide dependable service while maintaining a strong focus on safety, quality, accountability, and the customer…
Added 57 mins ago
A
Assistant Store Manager - adidas Brand Center Robson (#2068) 1 1
adidas
Vancouver, BC
- Full-time
…Assuming leadership responsibilities in the absence of the Store Manager. Role modelling a culture of consumer centricity within the store.In addition to shared leadership responsibilities,…
Added 57 mins ago
VS
Dining Service Attendant (2026-10872)
Verve Senior Living
Kelowna, BC
- Other
…dining experiences? Under the direction of the Dining Services Manager or designate, our Dining Services Attendants play a critical role in enriching the lives of our residents by providing…
Added 57 mins ago
T
CEA
TD
Port Colborne, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 57 mins ago
T
Customer Experience Associate-1
TD
Virgil, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 57 mins ago
SAP Client Delivery Manager
NTT DATA Services
Toronto, ON
The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The…
Added 1 hour ago
GE
Driver - Front End
GFL Environmental Inc.
Ottawa, ON
- Full-time
…to support our growing business. Reporting to the Operations Manager, the driver ensures the safe, timely, and efficient collection of waste while delivering quality customer…
Added 1 hour ago
Store Manager
Rogers Communications
Mississauga, ON
Manage all aspects of store operations, by providing best-in class service and solutionbased customer experiences to our customers while promoting Rogers & Fido brands including Rogers…
Added 1 hour ago
Store Manager
Rogers Communications
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Manage all aspects of store operations, by providing best-in class service and solutionbased customer experiences to our customers while promoting Rogers & Fido brands including Rogers…
Added 1 hour ago
Area Manager II, YVR4
Amazon
Delta, BC
…to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Flin Flon, MB
- Full-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 1 hour ago
CA
Leasing Manager
Centurion Associates Inc
AB · Edmonton, AB
- Full-time
The Leasing Manager leads and develops a team of Leasing Agents to achieve occupancy, revenue, and customer service targets, while ensuring consistent execution of leasing standards,…
Added 1 hour ago
RP
Business Development Executive
RJ Power
ON · Chatham-Kent, ON
- Full-time
Conduct market research to understand industry trends, competitive landscape and customer needs
Added 1 hour ago
BG
Field Parts Operations Manager - Truck and Trailer
Brandt Group of Companies
Mississauga, ON
- Full-time
Brandt Tractor Ltd is currently seeking a Field Parts Operation Manager for our Mississauga, ON location.
Added 1 hour ago
RG
restaurant manager
Rickys Group of Family-Style Restaurants
Delta, BC
- Full-time
Added 1 hour ago
P
restaurant manager
Petro-Canada
Sorel-Tracy, QC
- Full-time
Added 1 hour ago
GD
DYNAMITE - Seasonal Sales Associate - Kingsway Mall
Groupe Dynamite
AB · Edmonton, AB
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 1 hour ago
WM
Operations manager
Westcliff Management Ltd
AB · Edmonton, AB
- Full-time
Reporting to the General Manager, the Operations Manager is responsible for the overall operation, maintenance, safety, sustainability, and physical condition of a premier regional shopping…
Added 1 hour ago
GD
GARAGE - Seasonal Sales Associate - Kingsway Mall
Groupe Dynamite
AB · Edmonton, AB
- Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
SI
Production Manager
Synectics Inc.
Windsor, ON
- $65,000 to $80,000 CAD / year
- Full-time
…strong focus on quality, clear communication, and reliable…
Added 1 hour ago
AC
Sales Support Specialist
Amphenol CONEC North America
Toronto, ON
- Full-time
Identify opportunities to improve sales processes, communication, and customer service.
Added 1 hour ago
J
Senior Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
- Full-time
We are recruiting for a Senior Commercial Lines Insurance Account Manager for a well-established brokerage in the North York, ON area.
Added 1 hour ago
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Seasonal Store Associate CAN
Läderach
Toronto, ON
- Part-time
Delivering an outstanding customer experience, as well as a similar environment for the inhouse team
Added 1 hour ago
G
Forest Gardens Farm Team
GoodWork.ca
Mississauga, ON
- Full-time
Ensures the timely delivery of quality customer service and resolutions to service requests, complaints, and inquiries from the public, elected officials, or other City staff.

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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