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Jobs in Canada

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Added 5 mins ago
GD
Parts Counter Sales Representative
Green Diamond Equipment
Stratford, PE
- Full-time
We’re looking for a motivated and customer focused Parts Counter Sales Representative to join our Stratford, PEI location.
Added 11 mins ago
S
Customer Service Representative (Part-time)
Sylvite
Putnam, ON
- From $21.63 CAD / hour
- Part-time
- On-site
Customer Service Rep.- part time* Join us at Sylvite Agri-Services/ Nu Tec Packaging department Our team of retail specialists and dedicated support staff is eager to welcome you aboard.…
Added 12 mins ago
MH
Customer Service Representative (Part-time)
Maroon Hill Petro Canada
Middle Sackville, NS
- From $17 CAD / hour
- Part-time
- On-site
Responsibilities:* - Provide excellent customer service to all gas station customers - Operate cash register and handle cash transactions accurately - Maintain cleanliness and organization…
Added 14 mins ago
A
Customer Service Representative
Altasciences
Montreal, QC
- Full-time
The Customer Service Representative provides prospective participants with preliminary clinical trial information and details about the organization. This role is responsible for conducting…
Added 14 mins ago
AE
Inside Sales Engineer
Ambient Enterprises
Coquitlam, BC
- Full-time
Johnson Barrow is a leading HVAC manufacturers’ representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality…
Added 14 mins ago
RB
Estate Planning Associate (Financial Security Advisor)
Royal Bank of Canada
Montreal, QC
- Full-time
…the main focus of your role is to provide impeccable client service and to take care of administrative duties related to the management of…
Added 17 mins ago
TT
technical sales representative
Triumph Tool Ltd.
Guelph, ON
- From $75,000 CAD / year
- Full-time
- On-site
Triumph Tool is hiring a Technical Sales Representative*, come join a fast-paced team with excellent pay and benefits. At Triumph you will be responsible for a territory consisting of an…
Added 25 mins ago
WI
Sales Representative
Wilsonart International
Winnipeg, MB
- Full-time
Added 28 mins ago
FR
Security Concierge
FirstService Residential Canada
Oshawa, ON
- Full-time
Added 32 mins ago
Maintenance Assistant *repost*
Housing, Addictions and Homelessness
Flin Flon, MB · The Pas, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, c
Added 39 mins ago
SJ
Energy & BAS Lead
St. Joseph's Healthcare Hamilton
Stoney Creek, NB · Hamilton, ON · Charlton Campus
- Full-time
Added 40 mins ago
SJ
Energy & BAS Lead
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
Added 41 mins ago
Park Clerk ***Amended***
Environment and Climate Change
Swan River, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 46 mins ago
B
Customer Representative (Travel and Tourism)
Boldr
Onward Willow, ON
- $3,200 to $4,000 CAD / year
- Full-time
- On-site
Added 46 mins ago
B
Customer Representative (Travel and Tourism)
Boldr
Thunder Bay, ON
- $3,200 to $4,000 CAD / year
- Full-time
- On-site
Added 47 mins ago
CO
Manager, Procurement and Supply Services
City of Yellowknife
Yellowknife, NT
- From $159,753 CAD / year
- Full-time
- On-site
Added 50 mins ago
AS
retail sales associate
AARON'S STORE-F1088
Regina, SK
- $16 to $17 CAD / hour
- Full-time
- Part-time
- On-site
…including health and dental insurance. As a Sales Associate/Customer Service Representative,…
Added 51 mins ago
RP
Inside Sales Professional
Reliable Parts
Montréal, QC
- $23 to $28 CAD / hour
- Full-time
- On-site
Added 55 mins ago
F
Customer Account Representative
Finning
Edmonton, AB
- Full-time
Finning Canada is seeking a Customer Account Representative to join our team on a permanent, full-time basis in Edmonton. In this role, you will be responsible for managing an assigned…
Added 58 mins ago
E
Bilingual Technical Trainer
Epiroc
Val-d'Or, QC
- Full-time
…surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our…
Added 1 hour ago
CM
Customer Service Representative
CARSTAR Manitoba
Winnipeg, MB
- From $35,000 CAD / year
- Full-time
- On-site
Carlson Truck Outfitters is hiring a dedicated Customer Service Representative to join our team! Reporting to the Shop Manager, the CSR plays a critical role in supporting both customer…
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Victoria, BC
- Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for…
Added 1 hour ago
GD
Sales Representative
Green Diamond Equipment
Alberton, PE
- Full-time
Sales Representative – BRP & John Deere Turf Equipment
Added 1 hour ago
SD
Asset Protection Representative
Shoppers Drug Mart
Thunder Bay, ON
- Full-time
Added 1 hour ago
ZS
Sales Representative - Toronto, ON
Zedcor Security Solutions
Toronto, ON · Etobicoke, Ontario
- Full-time
…Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

Report this job

Jobs in Canada

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