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Added 12 mins ago
R
Manager, Tax Technology
Ryan
Toronto, ON
- Full-time
The Manager, Business Solutions is responsible for leading and delivering complex, technology-enabled business initiatives that support Ryan’s service lines and enterprise platforms. This…
Added 12 mins ago
J
Manager of Projects (MOP)
Jacobs
AB · Edmonton, AB
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 12 mins ago
BB
Sales Estimator / Project Manager
Burnaby Blacktop Ltd.
Burnaby, BC
- Full-time
Burnaby Blacktop Ltd. is seeking a motivated Sales Estimator / Project Manager to generate new business, prepare estimates, and manage projects from award through completion. This role is…
Added 12 mins ago
JE
Senior Electrical Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Working under the direction of the Project Manager, you will:
Added 12 mins ago
AE
Project Manager
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Calgary office. In this role you will be…
Added 12 mins ago
AE
Intermediate Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
Ongoing support for your professional development and growth
Added 12 mins ago
AE
Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
Ongoing support for your professional development and growth
Added 12 mins ago
CO
Distribution/Collection Relief Operator - Frobisher
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 12 mins ago
AE
Stormwater Engineer
Associated Engineering
Calgary, AB
- Full-time
Ongoing support for your professional development and growth
Added 12 mins ago
OI
Farm & Commercial Broker
Orbit Insurance Services
Wetaskiwin, AB
- Full-time
Reporting to the Senior Manager, Farm & Commercial, the Farm & Commercial Broker is responsible for offering insurance solutions for a portfolio of farm and commercial properties across…
Added 12 mins ago
LC
Manager - Economic Development
Leduc County
Nisku, AB
- Full-time
Leduc County is looking for an experienced and highly motivated Manager – Economic Development to join our team. Reporting to the General Manager – Development and Community Services, this…
Added 12 mins ago
M
Civil Designer, Western Canada
Midwest
Calgary, AB
- Full-time
Working under the direct supervision of the Drafting Manager, you will be responsible for preparing grading designs, as-built and 3D models using GIS/CAD software on Windows platform…
Added 12 mins ago
G
GUCCI Manager of Client Engagement, Canada
Gucci
Toronto, ON
- Full-time
The Manager of Client Engagement, Canada, will lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive…
Added 12 mins ago
SI
Product Manager - Digital Products (Telematics & Innovation)
Skyjack Inc.
Guelph, ON
- Full-time
Product Manager – Digital Products (Telematics & Innovation)
Added 12 mins ago
V
Commercial Contracts Manager
Veolia
Oakville, ON
- Full-time
The Commercial Contracts Manager will be responsible for providing world class support from
Added 12 mins ago
RH
Corporate Account Manager
Robert Half
BC · Fraser Valley, BC
- Full-time
We are partnering with a leading, global industrial manufacturer to support their search for a Corporate Account Manager to represent their business across British Columbia, with a primary…
Added 12 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 12 mins ago
JH
Manager, Workforce Development
John Howard Society of Victoria
Victoria, BC
- Full-time
John Howard Society of Victoria is seeking a passionate, innovative, and results-driven Manager, Workforce Development to lead our employment and workforce development services.
Added 12 mins ago
DW
Regional Sales Manager - Winnipeg
Durabuilt Windows & Doors
Winnipeg, MB
- Full-time
GROWTH-MINDED - We invest in your development and expect excellence - your ceiling is determined by your drive
Added 12 mins ago
NC
DC Operations Manager
NAPA Canada
Winnipeg, MB
- Full-time
The DC Operations Manager is responsible for achieving Distribution Center objectives such as: gross margins, FTE, expense control and customer service levels. They will coordinate the…
Added 13 mins ago
Senior Regional Insurance Manager, Omni Channel Distribution, Ontario
Scotiabank
Hamilton, ON
Strong sales leadership, relationship management, and business development capabilities.
Added 13 mins ago
Manager - Risk, Process & Controls - French Bilingual
EY
Montreal, QC
…management, internal controls and internal audit functions. As a Manager, you will lead a team in delivering high-quality risk consulting services, focusing on the evaluation, design and…
Added 13 mins ago
Team Lead/Senior Investigator
Government of Alberta
AB
Employment and Financial Services (EFS) Division is responsible for policy and legislative development and delivery of employment and income services including contracted employment…
Added 13 mins ago
Production Manager
Cintas
Edmonton, AB
Cintas is seeking a Production Manager. The Rental Production Manager is responsible for creating a high performing operational environment with a team that is focused, motivated, and…
Added 13 mins ago
B
Manager, Architecture & Design (Enterprise Architect)
BDO
AB · Winnipeg, MB · Halifax, NS · Calgary, AB
- Full-time
The Manager, Architecture & Design leads the enterprise and solution architecture function, aligning technology decisions with business strategy. This role sets architecture direction and…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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