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Added 12 mins ago
U
Automotive Apprentice Technician
UPS
Calgary, AB
- Full-time
The Automotive Apprentice Technician is responsible for the inspection, repair and maintenance, and diagnostic tests of the UPS vehicle fleet. This position is responsible for a broad range…
Added 12 mins ago
LC
Chemistry Lab Technician RPT
Lambton College
Sarnia, ON
- Internship
Demonstrates appropriate use of equipment and facilities
Added 12 mins ago
AP
rope access technician (RAT)
Aurum Property Care
Toronto, ON · North York, ON
- Full-time
Added 14 mins ago
L
Lab Patient Technician - Part Time - Kenora, ON
LifeLabs
ON · Kenora, ON
- Part-time
As a Lab Patient Technician you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important…
Added 14 mins ago
VH
Maintenance Technician
Vantage Hotels
AB · Mountaineer Lodge, Lake Louise, Alberta
- Full-time
Maintenance Technician - Grow your career with Vantage Hotels!!
Added 29 mins ago
WF
Greenhouse Maintenance Technician
Westbrook Floral Ltd.
Beamsville, ON
- $24 to $34 CAD / hour
- Full-time
The Greenhouse Maintenance Technician is responsible for performing routine repairs and maintenance to equipment and building facilities in order to ensure they remain in good operational…
Added 29 mins ago
WM
Plant Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 29 mins ago
B
General Repair Technician
BGIS
Ottawa, ON
- Full-time
…General Handyperson type work e.g. walls, floors, etc). The Technician is also responsible for performing work in accordance with established processes and practices and for complying with…
Added 43 mins ago
RM
Data Center Technician - Canada - Winkler - On-site
Reboot Monkey
Winkler, MB
- Other
As a Freelance Data Center Technician, you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation,…
Added 44 mins ago
JC
Facility Maintenance Electrician
Johnson Controls
Toronto, ON
- Full-time
Johnson Controls is seeking a Facility Maintenance Technician (Electrician) to support operations at Humber River Hospital. In this role, you will be responsible for maintaining electrical…
Added 44 mins ago
US
Automotive Apprentice Technician
UPS Supply Chain Solutions
Calgary, AB · CA - CALGARY INTERNATIONAL AIRPORT HUB (ABYYC)
- Full-time
The Automotive Apprentice Technician is responsible for the inspection, repair and maintenance, and diagnostic tests of the UPS vehicle fleet. This position is responsible for a broad range…
Added 59 mins ago
EG
Concrete Lab/Field Technician
Egis Group
Vaughan, ON
- $19 to $25 CAD / hour
- Full-time
Concrete Lab/Field Technician based in Vaughan, Ontario, Canada, supporting construction materials testing activities across laboratory and field environments. The role is responsible for…
Added 1 hour ago
EI
Architectural Technician (FAC) - Permanent
Elk Island Public Schools
Sherwood Park, AB
- Full-time
The Architectural Technician is responsible for developing and maintaining accurate school and building floor plans for Elk Island Public Schools (EIPS) which involves collaborating with…
Added 1 hour ago
EI
Concrete Lab/Field Technician
Egis in Canada
Vaughan, ON
- $19 to $25 CAD / hour
- Full-time
Concrete Lab/Field Technician based in Vaughan, Ontario, Canada, supporting construction materials testing activities across laboratory and field environments. The role is responsible for…
Added 1 hour ago
FG
Shop Labourer/Truck and Coach Mechanic
Fort Garry Industries LTD.
Thunder Bay, ON
- Full-time
…work at varying heights, climb stairs, and/or ladders in FGI facilities, Frequent sitting, standing, and walking inside the…
Added 1 hour ago
U
Maintenance Technician II - UniFirst Canada
UniFirst
Montreal, QC
- Full-time
Added 2 hours ago
UO
Clinical Skills and Simulation Lab Technician
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 3
Added 2 hours ago
P
Lab Data Entry Clerk
P&H
Winnipeg, MB
- Full-time
…condition of grain samples for growers, traders and P&H’s various facilities. This position will assist the Quality Control Manager and Lab Technicians with additional duties as…
Added 2 hours ago
NC
Maintenance Worker
Neighbours Community Homes
Toronto, ON
- Full-time
…identifying and resolving maintenance and repair issues affecting the facilities, grounds and furnishings of assigned Neighbours…
Added 2 hours ago
OCS Technician
Alstom
ON · Eglinton, ON
Could you be the full-time onsite OCS Technician in Eglinton, ON, CA we’re looking for?
Added 2 hours ago
OCS Technician
Alstom
ON · Eglinton, ON
Could you be the full-time onsite OCS Technician in Eglinton, ON, CA we’re looking for?
Added 2 hours ago
AG
Telecommunications Specialist
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
The Communications & Infrastructure Technician is responsible for the installation, maintenance, troubleshooting, and optimization of the site's communications infrastructure, with a…
Added 3 hours ago
CK
Maintenance Technician
Circle K
Calgary, AB
- Full-time
We are currently hiring for a Maintenance Technician to join our Western Canada Maintenance Team. Reporting to the Maintenance Manager the Maintenance Technician will maintain store…
Added 3 hours ago
M
Lab Technician
Mativ
Renfrew, ON
- Full-time
Mativ, Renfrew is recruiting for a LABORATORY TECHNICIAN.
Added 4 hours ago
HC
2221 - Facilities Technician
Harrow College
Harrow, ON
- Full-time
We are seeking a Facilities Technician to join our Estates team and play a key role in ensuring our College campuses at Harrow-on-the-Hill and Harrow Weald remain safe, compliant and fit…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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