Find work in Canada.

329,411 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Digital Story Coordinator
City of Edmonton
AB
…city? We're looking for a creative and driven Digital Story Coordinator to join our team at the City of…
Added 12 mins ago
AG
SAP Site Business & Integration Analyst
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
The SAP Site Business & Integration Analyst supports the Senior Coordinator in maintaining effective, integrated, and reliable SAP-enabled business processes at the Island Gold District.…
Added 25 mins ago
KA
Visitor Experience & Events Coordinator
Kelowna Art Gallery
Kelowna, BC
- Full-time
As our Visitor Services and Events Coordinator, you are the heartbeat of the front of house. You set the tone for every interaction visitors, renters, and event guests have with the…
Added 27 mins ago
PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
As assigned, assist the Integrated Substance Use Coordinator with the preparation or implementation of recovery programming or other activities.
Added 42 mins ago
SI
Marketing & Administrative Coordinator (SqDC)
Seabird Island Band
BC · Agassiz, British Columbia
- Full-time
As the Communications & Administrative Coordinator, you will play a dynamic role supporting both the communications and day-to-day operations of Sqéwqel Development Corporation. Reporting…
Added 42 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Richmond, BC
- Full-time
Conduct traffic control at Special Events when required, following the direction of the company's Special Events coordinator.
Added 42 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Vancouver, BC
- Full-time
Conduct traffic control at Special Events when required, following the direction of the company's Special Events coordinator.
Added 42 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Conduct traffic control at Special Events when required, following the direction of the company's Special Events coordinator.
Added 42 mins ago
E
Digital Asset Coordinator
EllisDon
Mississauga, ON
- Full-time
You as a 'Digital Asset Coordinator' will be responsible for the following:
Added 42 mins ago
E
Project Coordinator
EllisDon
AB · Alberta Projects
- Full-time
You as a Project Coordinator (Building Group) will:
Added 42 mins ago
E
Field Coordinator
EllisDon
Prince George, BC · BC · British Columbia Projects
- Full-time
Added 42 mins ago
E
Project Coordinator
EllisDon
Prince George, BC · British Columbia Projects
- Full-time
You as a Project Coordinator (Building Group) will:
Added 42 mins ago
E
Field Coordinator
EllisDon
Beaverlodge, AB · Edmonton, AB · Alberta Projects
- Full-time
Added 42 mins ago
E
Field Coordinator
EllisDon
London, ON · Ontario Projects
- Full-time
Work alongside the Project Manager and Superintendent in project planning, inspections, layout, and other field work;
Added 42 mins ago
E
Quality Coordinator
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
Conduct field reviews to confirm that required controls, inspections, testing, hold points, checklists, and benchmarks are being used as planned.
Added 42 mins ago
E
Virtual Design and Construction Coordinator
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
You as a Virtual Design and Construction Coordinator will:
Added 42 mins ago
E
Operations Coordinator
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
1–2 years of experience working in construction, operations coordination, business administration, communications, marketing, or a related field.
Added 42 mins ago
E
Project Coordinator
EllisDon
Cold Lake, AB · Alberta Projects
- Full-time
Assist the Project Manager and Superintendent in project administration and field work for the project
Added 42 mins ago
E
VDC Coordinator
EllisDon
Nanaimo, BC · British Columbia Projects
- Full-time
…estimating, logistics, planning, scheduling (4D), coordination, field layout, and facilitates…
Added 42 mins ago
E
Digital Marketing Coordinator
EllisDon
Mississauga, ON
- Full-time
The Marketing Coordinator supports the planning, development, and execution of marketing and communications initiatives across Building Digital and the broader Digital & Data Engineering…
Added 42 mins ago
E
ICAT, Project Coordinator
EllisDon
Toronto, ON · ON · Ontario Projects
- Full-time
Track onsite installation progress, telecom room readiness, and field activities, working closely with site supervision to proactively identify risks and schedule impacts.
Added 42 mins ago
TP
Health & Safety Coordinator
TOPPAN Packaging Americas
Mississauga, ON
- Full-time
Hold a certificate/degree or diploma in a Health and Safety discipline (or any other related field).
Added 57 mins ago
MS
Junior Coach & Community Coordinator
Move Strong Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
The Junior Coach & Community Coordinator supports the coaching team while helping deliver an exceptional member experience.
Added 57 mins ago
TM
HSE Coordinator
The Miller Group
Markham, ON
- Full-time
As an HSE Coordinator, you will support Brennan's GTA Paving operations, asphalt plants, and laboratory by helping ensure safe work practices across a variety of field and operational…
Added 58 mins ago
V
Project Coordinator - Brampton, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
We're looking for a Project Coordinator to join our team in Brampton, ON supporting construction-related projects throughout Eastern Canada.

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

Report this job