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Added 2 mins ago
PE
Growth Marketing Specialist
PheedLoop Events
Toronto, ON
- Full-time
As a Growth Marketing Specialist at PheedLoop, you'll work closely with our Growth Marketing Manager and marketing team to help execute campaigns, generate leads, and tell our story across…
Added 5 mins ago
CO
Manager, Procurement and Supply Services
City of Yellowknife
Yellowknife, NT
- From $159,753 CAD / year
- Full-time
- On-site
…individual to assume the demanding and rewarding position of Manager, Procurement and Supply Services within the Corporate Services Department. Under the general direction of the Director…
Added 6 mins ago
VI
online marketing manager
Vestra Inet
Concord, ON
- From $65,000 CAD / year
- Full-time
- On-site
…seeking a motivated, strategic, and tech-savvy Online Marketing Manager with experience in SEO and AI innovations to lead our marketing team and drive the success of our clients? digital…
Added 7 mins ago
FO
Communications & Administrative Assistant
Federation of PEI Municipalities
Charlottetown, PE
- Full-time
…Officer and works closely with the Executive Assistant and Office Manager, Programs Officer, Policy and Research Officer, members, partners, and event…
Added 9 mins ago
Social Assistance Worker
Department of Social Supports and Well-Being
Corner Brook, NL
…applications for benefits for children under the care of the Manager. The Social Assistance Worker ensures appropriate documentation of case records; prepares and analyzes workload…
Added 13 mins ago
JC
Private Equity Fund Administration Senior Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
Work closely with manager, team and internal stakeholders to manage client expectations and ensure adherence to SLA timelines on client deliverables and ad hoc requests
Added 17 mins ago
CC
Manager, Communications
Canadian Cancer Society
Halifax, NS
- Full-time
As a member of the Communications team at the Canadian Cancer Society (CCS), the Mission Communications Manager is primarily responsible for developing communications strategies, plans and…
Added 17 mins ago
BH
Manager of Clinical Practice (LPN)
Bayshore HealthCare
Miramichi, NB
- Full-time
We are seeking a Manager of Clinical Practice (MCP) to provide clinical leadership and ensure excellence in client care.
Added 17 mins ago
DG
Project Manager, Civil
Dawson Group
Kamloops, BC
- Full-time
Dawson Civil is looking for a Project Manager who will be a key leader and will provide oversite on operations to support successful project completion through problem solving initiatives…
Added 17 mins ago
FH
Course Materials Mgr - Calgary, Alberta
Follett Higher Education
Burlington, ON
- Full-time
The Course Materials Market Manager - Canada has full accountability for managing and monitoring the course materials inventory lifecycle across multiple locations (remotely). Collects,…
Added 21 mins ago
Social Assistance Worker
Department of Social Supports and Well-Being
St. Alban's, NL
…applications for benefits for children under the care of the Manager. The Social Assistance Worker ensures appropriate documentation of case records; prepares and analyzes workload…
Added 27 mins ago
CA
Construction Administrator / CA Lead
Coles Associates Ltd
Charlottetown, PE
- Full-time
…project documentation and communication, and participating in field reviews to determine, in general, whether observed work is proceeding in accordance with the drawings, specifications,…
Added 27 mins ago
AB
Project Manager
ALR Builds Ltd.
Charlottetown, PE
- Full-time
The Project Manager is responsible for the successful planning, coordination, execution, and delivery of construction projects from pre-construction through close-out. This role ensures…
Added 29 mins ago
TT
account manager - sales
TNI The Network Inc
Peachland, BC
- $37,960 to $40,000 CAD / year
- Full-time
- Hybrid
Work with the marketing department to understand and communicate marketing messages to the field
Added 38 mins ago
SD
Senior Manager, Trade relations, Generics Portfolio Strategy
Shoppers Drug Mart
Toronto, ON
- Full-time
The Senior Manager, Trade relations, Generics Portfolio Strategy reports directly to the Director, Trade relations, Generics in a role designed to help drive and execute the enterprise…
Added 38 mins ago
CI
Smart Play Float
CHANCES Inc.
Charlottetown, PE
- Part-time
Communicate effectively with the Smart Play Manager and other staff to understand daily needs and priorities.
Added 40 mins ago
SD
Patient Care Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
Manager/Field Case Manager for a designated territory, dependent on the program. The superior
Added 40 mins ago
SD
Patient Care Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end to end support provided by…
Added 40 mins ago
SD
Senior Analyst, Payor Performance
Shoppers Drug Mart
Toronto, ON
- Full-time
Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the…
Added 40 mins ago
SD
Manager, Acquisition Operations
Shoppers Drug Mart
Toronto, ON
- Full-time
The Manager, Acquisition Operations plays a pivotal role in the successful execution and post-acquisition integration of strategic pharmacy acquisitions at Shoppers Drug Mart. Reporting to…
Added 40 mins ago
SD
Project Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Manager, Strategic Projects plays a key role in supporting the delivery of SHN priorities through the execution of high-impact projects. Reporting into the Strategic Execution Office…
Added 41 mins ago
Senior Policy Planning and Research Analyst (Employment Opportunity for Persons with Disabilities)
Department of Jobs, Growth and Rural Development
St. John's, NL
Reporting to the Manager of Strategic Initiatives in the Workforce Development Secretariat, this Senior Policy, Planning and Research Analyst position provides critical advice and subject…
Added 48 mins ago
CC
District Sales Manager, Large Store
Coca-Cola Canada Bottling Limited
Hamilton, ON
- Full-time
The District Sales Manager, Large Store is reponsbile for all sales priorities and initiatives within their territory for Large Store customers. The DSM is also responsible for the…
Added 48 mins ago
TC
IAM Policy, Controls and Compliance Metrics Manager
TMC Canada
Montreal, QC
- Full-time
Bachelor's degree in Business, Management, Technology, Liberal Arts, or a related field.
Added 48 mins ago
B&
Retail Key Holder-PROMENADES ST BRUNO
Bath & Body Works
Saint-Bruno, QC
- $19.1 USD / hour
- Part-time
…operational tasks. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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