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Added 16 mins ago
S&
Creative Production Coordinator
SPIER & MACKAY
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Spier & Mackay is looking for an organized, detail-oriented Creative Production Coordinator to plan and coordinate photoshoots, studio operations, styling, and photography samples while…
Added 45 mins ago
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Production Coordinator
VAST_BC
Vancouver, BC
- Part-time
VAST is seeking an organized, creative, and collaborative Production Coordinator to lead the day-to-day implementation of VAT's editorial and production mentorship project.
Added 1 hour ago
Quality Coordinator - WAHA Project
Pomerleau
Moosonee, ON
As a Quality Coordinator working in the Building Operations team at Pomerleau Construction, you will play a pivotal role in guaranteeing the integrity, safety and precision of our job…
Added 2 hours ago
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Administrative Co-Ordinator - Haematology/Oncology
The Hospital for Sick Children
Toronto, ON
- Full-time
As an Administrative Coordinator, you will be providing a high degree of administrative support to 3-4 Academic Clinicians, Clinician Investigators, Clinician Scientists, Clinician…
Added 4 hours ago
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Superintendent - Electrical Construction
Mass. Electric Construction Co.
Toronto, ON
- Full-time
The Electrical Superintendents’ responsibilities include but are not limited to the following: Supervise electrical operations on construction projects. Perform daily inspections of work…
Added 4 hours ago
MF
On-site Electrician Foreman
Merit for Apprenticeship
ON · Ontario, Canada
- Full-time
Lead and supervise field crews and active job sites
Added 5 hours ago
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executive assistant
Dan-D-Pak
Delta, BC
- $55,000 to $65,000 CAD / year
- Full-time
- On-site
…Staff Officer has broad oversight across the Group?s business operations and works closely with multiple functions and business units. The Executive Assistant will serve as a key support…
Added 6 hours ago
Polysomnography Technician
Winnipeg Regional Health Authority
Winnipeg, MB
A Polysomnography Technician, under direct supervision of a Polysomnography Technologist, the Polysomnography Coordinator, and Sleep Disorder Centre/HVADS Manager (indirect reporting…
Added 6 hours ago
EC
Mental Health & Addiction Treatment Support Worker FT
EHN Canada
Carters Point, NB
- $21 to $23 CAD / hour
- Full-time
…works collaboratively with nursing, addictions counsellors, operations, and other members of the interdisciplinary team to support continuity of…
Added 7 hours ago
Coordinator
Health Sciences North
Sudbury, ON
Provide leadership and direction through planning and organizing of the day-to-day operations of the Regional Outpatient Geriatric Medicine Service. Promote the delivery of optimal…
Added 7 hours ago
Coordinator, Regional Outpatient Geriatric Medicine Service
Health Sciences North
Sudbury, ON
Provide leadership and direction through planning and organizing of the day-to-day operations of the Regional Outpatient Geriatric Medicine Service. Promote the delivery of optimal…
Added 7 hours ago
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Sample Logistics Coordinator, Sample Management - 12-month contract
Altasciences
Laval, QC
- Full-time
The Sample Logistic Coordinator, Sample Management is responsible for overseeing activities for all incoming sample shipments/reception:
Added 7 hours ago
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Plant Operations Coordinator Intern
Vylor
Chatham-Kent, ON · NA-CA-Chatham-Production
- Part-time
You’ll work closely with site leadership, production teams, and technical experts to support plant and field operations, drive improvement projects, and contribute to our culture of safety…
Added 7 hours ago
AH
Integrated Commercial Marketing Coordinator
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground,…
Added 7 hours ago
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PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
Assist in orienting residents, including providing information regarding daily operations, commitments as outlined in the Program Agreement, and protocols relating to safety, building…
Added 7 hours ago
TB
Grain Supply Chain Manager
Tilray Brands, Inc.
Ste. Agathe, MB
- Full-time
Collaborate with the Operations Coordinator to ensure timely and accurate reporting to growers and seed cleaners.
Added 8 hours ago
SD
Manager, Acquisition Operations
Shoppers Drug Mart
Toronto, ON
- Full-time
Act as a central point of contact and coordinator for all operational integration activities, collaborating closely with Pharmacy Operations, IT, Finance, Real Estate, Legal, and HR to…
Added 8 hours ago
FA
Project Coordinator
FitzGerald and Snow (2010) Ltd.
Charlottetown, PE
- Full-time
The Project Coordinator supports our Project Managers and Site Superintendents with the day-to-day coordination of active construction projects, and is cross-trained to provide light…
Added 9 hours ago
FC
shipping coordinator
Fisher Coating
Squamish, BC
- $28 to $36 CAD / hour
- Full-time
- On-site
Job Summary* We are seeking a proactive and detail-oriented International Shipping Coordinator to join our team. In this vital role, you will oversee the efficient coordination of shipping…
Added 9 hours ago
GI
Site Coordinator
Green Infrastructure Partners
Markham, ON · Commerce Valley Dr W, Markham, ON
- Full-time
Green Infrastructure Partners Inc. is seeking a high-caliber professional to lead the integration of design and field operations for complex Support-of-Excavation (SOE) projects. In this…
Added 9 hours ago
CC
Supportive Living Coordinator Fixed Term Contract
CMHA Calgary
Calgary, AB
- Other
POSITION TITLE: Supportive Living Coordinator
Added 10 hours ago
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Business Coordinator, Underwriting and Sales Support - 14 Month Term
ATB
Calgary, AB
- Full-time
As ATB’s next Business Coordinator, you are a part of the Underwriting & Sales Support Senior leadership team and will be responsible for providing specialized support primarily to the…
Added 10 hours ago
CW
marketing coordinator
CJR Wholesale Grocers
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
- On-site
Marketing Coordinator* CJR Wholesale Grocers is a family owned business serving the GTA for over 30 years. We pride ourselves on providing independent grocers and food service partners with…
Added 10 hours ago
CT
logistics coordinator
CS-1 Transportation Inc (Non-asset 3PL)
Burlington, ON
- $60,000 to $70,000 CAD / year
- Full-time
- On-site
…*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\** *Position: *Logistics Coordinator (Senior) *Job Type: *Full-time, Permanent *Salary:* $60,000 -…
Added 10 hours ago
SB
Orderdesk & Production Coordinator
Sun Blinds
Edmonton, AB
- From $37,500 CAD / year
- Full-time
- On-site
Job Overview* We are seeking a dynamic and detail-oriented Orderdesk & Production Coordinator to join our fast-paced manufacturing environment. In this pivotal role, you will oversee order…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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