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Added 11 mins ago
CC
Career Services Coordinator-Malton(Mississauga, ON) campus, FTE
CIMT College
Mississauga, ON
- $19 to $22 CAD / hour
- Full-time
The Career Services Coordinator plays a pivotal role in ensuring the successful placement of CIMT College graduates into relevant employment and practicum/internship positions. The primary…
Added 11 mins ago
UO
Associate Professor / Professor - Global Economics
University of Toronto
Toronto, ON
- $200,000 CAD / year
…of sustained high-impact publications in top-ranked and/or field-relevant academic outlets, the submitted research statement, presentations at significant conferences, awards or accolades,…
Added 11 mins ago
UO
Assistant Professor - Global Economics
University of Toronto
Toronto, ON
- $130,000 to $170,000 CAD / year
…of sustained high-impact publications in top-ranked and/or field-relevant academic outlets, the submitted research statement, awards or accolades, and strong endorsements from referees of…
Added 38 mins ago
GE
E Commerce Digital Coordinator
Gerrie Electric Wholesale Ltd.
Burlington, ON
- $50,000 to $60,000 CAD / year
- Contract
The Digital Marketing Coordinator executes and optimizes Gerrie Electric’s digital marketing efforts so the company can effectively reach, engage, and convert its target audience through…
Added 56 mins ago
IF
Student - Branch Coordinator
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- $23.5 to $28.75 CAD / hour
- Full-time
…confident and secure about their future? As a Student - Branch Coordinator, you will play a key role in supporting client service excellence while developing valuable skills in operations,…
Added 56 mins ago
Marketing Coordinator - 6 Month Contract
The Canada Life Assurance Company
Toronto, ON
We’re looking for a Marketing Coordinator to support the planning, coordination and execution of marketing initiatives in Sales Enablement. This role will work closely with Marketing…
Added 2 hours ago
EC
Project Coordinator
EnGlobe Corp.
Moncton, NB
- Full-time
Diploma or degree in Civil Engineering, Civil Engineering Technology, Construction Management, or a related field;
Added 2 hours ago
Facilities Coordinator
Dye & Durham Talent Team
Toronto, ON
…expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a…
Added 3 hours ago
UO
Technician, Structures and Materials
University of Waterloo
Waterloo, ON
- Full-time
Responsible for the establishment of safe field and laboratory practices for all lab users, working closely with the Departmental HSE Coordinator
Added 3 hours ago
UO
Financial and Administrative Coordinator
University of Waterloo
Waterloo, ON
- Full-time
The Financial and Administrative Coordinator is responsible for research and administrative activities in the Department of Geography and Environmental Management. They are the key point of…
Added 3 hours ago
UO
Society Relations Coordinator
University of Waterloo
Waterloo, ON · Student Life Centre
- Full-time
Create and deliver an onboarding and training plan for new student society executive/teams, including updating the Societies Resource Manual, updating service standards as needed
Added 3 hours ago
M(
Order Desk Coordinator, Procurement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground,…
Added 3 hours ago
M
Provincial Occupational Health & Safety Coordinator
Medavie
Dartmouth, NS · NS Admin Office Dartmouth
- Full-time
There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.
Added 4 hours ago
MW
Reservations Coordinator
Mike Wiegele Helicopter Skiing
BC · MWHS
- Full-time
…is supported in their effort to provide excellent customer service every…
Added 6 hours ago
GE
12 Month Contract E-Commerce Digital Coordinator
Gerrie Electric Wholesale LTD
Burlington, ON
- Full-time
The Digital Marketing Coordinator executes and optimizes Gerrie Electric’s digital marketing efforts so the company can effectively reach, engage, and convert its target audience through…
Added 6 hours ago
DC
Mobile Response Coordinator
Distress Centre Calgary
Calgary, AB
- $53,000 to $55,000 CAD / year
- Full-time
- Temporary
The Mobile Response Coordinator reports to a Coordinated Entry Program (CEP) Team Lead. In this role, you will be responsible for coordinating access and response within the CEP at Safe…
Added 6 hours ago
JH
Assistant Program Coordinator [Youth Housing] (Term, Full-Time) - #2026085
John Howard Society Of Saskatchewan
Regina, SK
- Full-time
The Assistant Program Coordinator (APC) will provide daily support for household operations and case management.
Added 7 hours ago
TF
Engagement Coordinator (1-year contract)
The Food Bank of Waterloo Region
Kitchener, ON
- Up to $58,738 CAD / year
- Full-time
- Contract
Reporting to the Community Events Manager, the Engagement Coordinator plays a key role in delivering meaningful and educational experiences for community and corporate groups through The…
Added 7 hours ago
S
Coordinator, Workplace Health
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Manager, Workplace Health, the Workplace Health Coordinator provides effective case management and administrative support for the Disability Management process for an…
Added 7 hours ago
OL
Client Experience Coordinator
Oxford Learning Stoney Creek
Cambridge, ON
- Full-time
Are you passionate about working with children and families? Do you have exceptional customer service skills and enjoy creating positive experiences for others? Are you highly organized,…
Added 8 hours ago
HL
Transportation Coordinator
Harbour Link Container Services Inc.
Delta, BC
- Full-time
We are a looking to fill a permanent full-time position of Transportation Coordinator.
Added 8 hours ago
R|
Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…research studies. The EndoCARES MUHC clinic is a subspecialty service for complex, multi-organ endometriosis and serves to offer not only a multidisciplinary approach to the condition, but…
Added 8 hours ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Chronic Viral Illness Service Research team has an active research program, conducting numerous clinical trials each year to provide innovative research to their patients. Under the…
Added 8 hours ago
Coordinator, Construction Services
Defence Construction Canada
Ralston, AB
As a Coordinator, Construction Services, you'll play a key role in administering construction contracts and supporting the successful delivery of infrastructure projects that directly…
Added 9 hours ago
RP
Business Development Executive
RJ Power
ON · Chatham-Kent, ON
- Full-time
Desirable: Bachelor’s degree in Electrical Engineering, Electronics Engineering or a related field

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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