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Added 18 mins ago
HM
Service Technician
Hermont Marine Inc
Baie-D'Urfé, QC
- Full-time
Role Description This is a full-time, on-site Service Technician role based in Baie-d’Urfé, QC. The Service Technician will perform routine and corrective maintenance on marine equipment…
Added 18 mins ago
TP
Journeyman Commercial Plumbing Technician
Total Plumbing & Heating Ltd
AB · Greater Edmonton Metropolitan Area
- $40 to $55 CAD / hour
- Full-time
Total Plumbing & Heating is looking for a Journeyman Commercial Plumbing Technician to join our Edmonton team.
Added 35 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Richmond, BC
- Full-time
…opportunity in our Traffic Control team. As a Lane Closure Technician (LCT), you play an essential role in supporting the safety of your fellow roadworkers, crews and members of public on…
Added 35 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Vancouver, BC
- Full-time
…opportunity in our Traffic Control team. As a Lane Closure Technician (LCT), you play an essential role in supporting the safety of your fellow roadworkers, crews and members of public on…
Added 35 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
…opportunity in our Traffic Control team. As a Lane Closure Technician (LCT), you play an essential role in supporting the safety of your fellow roadworkers, crews and members of public on…
Added 50 mins ago
RM
Field Service Technician
RAM Mechanical Ltd.
Port Moody, BC
- Full-time
Role Description The Service Technician/Gas Fitter is a full-time, on-site role based in Burnaby, BC, responsible for installing, servicing, and maintaining boiler and burner systems in…
Added 51 mins ago
Field Service Technician
Ocado Group
Toronto, ON
This role is to work with our technology doing maintenance and repair of the SORT. The Field Service Technician is responsible for problem-solving and assisting in the resolution of matters…
Added 1 hour ago
RT
Coop, Field Technician - Winter 2027
Rio Tinto
Yellowknife, NT
- Full-time
Working with the Project Engineer or Advisor, the Construction Field Technician student will be an integral part of the Diavik Project delivery team. You will be :
Added 1 hour ago
BE
Field Technician (Building Surveys)
Blastek Engineering Group
Ottawa, ON
- Full-time
The Field Technician will provide field and office support to senior engineers. This is a great opportunity to gain valuable experience in pre-condition inspections, blasting, settlement…
Added 1 hour ago
CI
Project Coordinator
Compugen Inc
Canada
- Full-time
Schedule, monitor and follow up with field technicians to meet call resolution deadlines.
Added 1 hour ago
EN
Guided Wave Ultrasonic Testing (GWUT) Technician
Echo NDE
AB · Red Deer County, AB
- Full-time
Echo NDE is currently seeking an experienced Guided Wave Ultrasonic Testing Technician, to join our growing NDT team to support our operations out of Red Deer, AB.
Added 1 hour ago
EN
NDT Trainee
Echo NDE
AB · Red Deer County, AB
- Full-time
…out of Red Deer, AB. This is your opportunity to gain real field experience, build your certifications, and grow your career in the NDT…
Added 1 hour ago
EN
Phased Array Technician
Echo NDE
AB · Red Deer County, AB
- Full-time
Echo NDE is looking for a skilled Phased Array Technician to join our team based out of Red Deer, AB.
Added 1 hour ago
LC
Chemistry Lab Technician RPT
Lambton College
Sarnia, ON
- Internship
At minimum a 2 year post secondary diploma in a relevant field
Added 1 hour ago
EN
Phased Array Technician - Pipeline Integrity
Echo NDE
AB · Edmonton, AB
- Full-time
This position is ideal for technicians with strong PAUT and code-based inspection experience who thrive in a fast-paced field environment, performing critical integrity assessments on…
Added 1 hour ago
EN
NDT Trainee
Echo NDE
Grande Prairie, AB
- Full-time
…of Grande Prairie, AB. This is your opportunity to gain real field experience, build your certifications, and grow your career in the NDT…
Added 1 hour ago
GC
Hvac dispatcher
GLP Canada Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Experience in dispatching, scheduling, or coordinating field service teams in HVAC, construction, or related industries.
Added 1 hour ago
4I
Arial technician
4Telecom Inc.
Toronto, ON · North York, ON
- Full-time
Role Description The Arial Technician is a full-time, on-site role based in North York, ON. This role is responsible for installing, maintaining, and repairing aerial telecommunications…
Added 1 hour ago
FG
Service Glazing Superintendent
Flynn Group of Companies
Victoria, BC
- $80,000 to $95,000 CAD / year
- Full-time
Completion of various reports, including Service Request/Field Report and work order
Added 1 hour ago
EN
NDT Technician - UT/MT/PT
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is currently seeking a certified NDT Technician with UTI/MT/PT to support our Operations in Edmonton and Calgary, with additional project support throughout Alberta.
Added 1 hour ago
R|
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 1 hour ago
EN
NDT Technician - UT/MT/PT
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
We are currently seeking a Certified UT/MT/PT Technician to support our Western Canada Operations. This is a full-time position will be based out of Calgary, with travel to and from…
Added 1 hour ago
Gas Fitter - Hinton, AB
Superior Plus Propane Talent Acquisition
Hinton, AB
Flexibility: We understand the importance of work-life balance, we offer flexible work arrangements to ensure our field staff are home every night.
Added 1 hour ago
PE
Shop Foreman
Pitbull Energy Services
Edmonton, AB · Leduc, AB
- $50 to $56 CAD / hour
We’re looking for an experienced Shop Foreman to lead our maintenance team and keep our equipment safe, reliable, and ready for the field.
Added 1 hour ago
WO
Technical Support Specialist
White Owl Family Office Group
Georgetown, ON
- Full-time
Collaborate with other technician’s/network administrator to ensure efficient operation of the company’s desktop computing environment.

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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