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Added 53 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 2 hours ago
UO
Financial Controls and Communication Analyst
University of Waterloo
Waterloo, ON
- Full-time
The Financial Controls and Communications Analyst is accountable for the execution of activities relating to the review of transactions and processes to ensure controls are adequate,…
Added 3 hours ago
H(
Analyst, Pension Accounting Operations (12 month Contract)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $71,000 to $109,000 CAD / year
- Full-time
membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
Added 3 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…applicable codes, standards or regulatory guides related to process equipment for power, mining, oil & gas, etc. (knowledge of nuclear power plant systems codes and regulations such as CSA…
Added 3 hours ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is currently seeking an intermediate Piping Stress Analyst to join the Candu Energy Inc. engineering team in Mississauga, Ontario.
Added 3 hours ago
CO
Intern, Full Stack Software Engineer - Summer 2027
Capital One
Toronto, ON
- Full-time
…innovation. Our objective is to fully automate the critical setup process - including granting essential system access, managing team roster additions, and streamlining tool configurations.…
Added 6 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…applicable codes, standards or regulatory guides related to process equipment for power, mining, oil & gas, etc. (knowledge of nuclear power plant systems codes and regulations such as CSA…
Added 6 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…applicable codes, standards or regulatory guides related to process equipment for power, mining, oil & gas, etc. (knowledge of nuclear power plant systems codes and regulations such as CSA…
Added 6 hours ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is currently seeking an intermediate Piping Stress Analyst to join the Candu Energy Inc. engineering team in Mississauga, Ontario.
Added 6 hours ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is currently seeking an intermediate Piping Stress Analyst to join the Candu Energy Inc. engineering team in Mississauga, Ontario.
Added 6 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 hours ago
UO
Tech/Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
The Department of Central Services in Continuing Education is currently seeking a Recurring Part-time Tech/Facility Support Analyst.
Added 9 hours ago
IC
Business Specialist
IT Connex
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 9 hours ago
KC
Junior Analyst, Investment Management (Coop)
KV Capital
AB · Edmonton, AB
- Internship
Help to maintain accurate loan record information, including principal balances, charges, property details, security values, and investor portfolio balances.
Added 10 hours ago
Senior Visualization Professional
Capgemini
Mississauga, ON
- Establish Power BI governance, security, and deployment standards.
Added 11 hours ago
A
Radiochemistry Analyst
ALS
Burlington, ON
- Full-time
The Radiochemistry Analyst is a technical leadership role responsible for establishing, developing, validating, and implementing radiochemical analytical methods within a newly developed…
Added 11 hours ago
MG
Technical Analyst
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, support, and…
Added 11 hours ago
CO
Computer Systems Analyst I
College of the North Atlantic
Stephenville, NL
- Full-time
The Computer Systems Analyst will be responsible for the analysis, implementation, securing and support of enterprise IT infrastructure, including server and network systems, security…
Added 12 hours ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
The Senior Information Security Analyst will be responsible for managing information between multiple technical teams, the CSOC, ASR and ITS, LOB TS when appropriate.
Added 12 hours ago
RH
Human Resources Information System Analyst
Robert Half
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Our client, a highly diversified real estate development organization, is looking for a HRIS Analyst to lead the continuous improvement of its Workday environment.
Added 13 hours ago
KC
Junior Funding Analyst, Investment Management
KV Capital
AB · Edmonton, AB
- Full-time
Reporting to the Director, Investment Management, the Junior Funding Analyst, Investment Management is responsible for conducting thorough review of funding conditions, preparing draws for…
Added 13 hours ago
SL
Associate Director, Investment Data - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Visit our website to learn more and for the most up to date AUM information.
Added 13 hours ago
SM
Associate Director, Investment Data - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
Visit our website to learn more and for the most up to date AUM information.
Added 13 hours ago
ES
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
…certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for…
Added 13 hours ago
AE
D365 Functional Analyst - Human Resources
Associated Engineering
Calgary, AB
- Full-time
…seeking an experienced Microsoft Dynamics 365 (D365) Functional Analyst – Human Resources (HR) to join our team. The successful candidate will be responsible for supporting, configuring,…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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