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Added 9 mins ago
VH
RN/RPN - Child & Family Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 9 mins ago
VH
Registered Practical Nurse - Foot Care Nurse
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 9 mins ago
VH
Volunteer, PPE Delivery
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
Program Assistant or/Coordinator or/Supervisor will be available for feedback and support.
Added 9 mins ago
VH
RN/RPN - Child & Family Program (Central West)
VHA Home HealthCare
Mississauga, ON · Toronto, ON
- Part-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 11 mins ago
VH
Out and About Seniors Escort Support, Volunteer
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 11 mins ago
VH
RN/RPN - Palliative Care Program (Central Region)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 11 mins ago
VH
RPN - Hospital Partnership Program (Eastern Region)
VHA Home HealthCare
ON · Oshawa, ON
- Part-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 20 mins ago
MP
Assistant Event Coordinator
Music PEI
Charlottetown, PE
- Full-time
This project is funded by Skills PEI and the Work Experience PEI Program. In order to be eligible, applicants must be:
Added 26 mins ago
Scheduling Clerk - Home Care
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of a Team Manager within the Home Care Program, the Scheduling Clerk, in collaboration with the Resource Coordinator, assists in the maintenance of Direct Service Staff*…
Added 29 mins ago
GO
Bilingual Intake Screener
Government of PEI
Charlottetown, PE
- Full-time
This position is responsible to provide intake assessment and service for all program eligibility/ ineligibility within Social Programs. As part of the Social Programs integrated client…
Added 54 mins ago
CO
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
- Temporary
…management files, assessing any barriers to ensure timely, effective and successful return-to-work plans. The Disability and Wellness Coordinator will collaborate with internal and external…
Added 54 mins ago
UO
Coordinator, Academic Communications, Faculty of Science
University of the Fraser Valley
Abbotsford, BC
- Full-time
The Coordinator supports the Dean’s office on agreements and partnerships, and provides administrative support to Faculty Council and various subcommittees. This position is responsible for…
Added 1 hour ago
AS
Family Support Coordinator
Alzheimer Society of PEI
Charlottetown, PE
- Full-time
The Family Support Coordinator implements ASPEI’s First Link program and other services to support persons and families affected by dementia:
Added 1 hour ago
7D
Experienced Dental Assistant
7 Days Dental
Unionville, ON
- $24 to $26 CAD / hour
- Full-time
- On-site
YOU MUST HAVE A CANADIAN DENTAL ASSISTANT CERTIFICATE/HARP OR 2* *YEARS CANADIAN DENTAL OFFICE EXPERIENCE WITH HARP TO APPLY TO THIS POSITION!!!* The team at 7 Days Dental are looking to…
Added 1 hour ago
Resource Coordinator
Department of Families
Flin Flon, MB · The Pas, MB
The Resource Coordinator is responsible for duties relating to the delivery of services for multiple programs that may include the Child and Family Services, Community Living disabilities…
Added 1 hour ago
Court Clerk/Monitor
Region of Waterloo
Kitchener, ON
Assists and acts as a liaison to the presiding Justice of the Peace (JOP) in the courtroom. Creates and certifies accurate, complete recordings of all court proceedings. Prepares, updates,…
Added 1 hour ago
Paramedic Practice Coordinator
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Regional Education and Certification Coordinator, Centre for Prehospital Care.
Added 1 hour ago
Data Entry Clerk
Health Sciences North
ON · Sudbury, ON
Perform data verification, data extraction, and data entry for the Breast Screening and Assessment Services Program.
Added 1 hour ago
Clerk Typist (BSAS)
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Coordinator, Sudbury Breast Screening and Assessment Service.
Added 1 hour ago
Coordinator
Health Sciences North
Sudbury, ON
1. Design, promote, and facilitate the use of systems to ensure that the provision of patient care is consistent with program and professional standards.
Added 1 hour ago
Coordinator, Regional Outpatient Geriatric Medicine Service
Health Sciences North
Sudbury, ON
1. Design, promote, and facilitate the use of systems to ensure that the provision of patient care is consistent with program and professional standards.
Added 1 hour ago
Paramedic Practice Coordinator
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Regional Education and Certification Coordinator, Centre for Prehospital Care.
Added 1 hour ago
UO
Lead Coordinator, Program Management
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Using a wide range of tools, techniques, and skills, the Lead Coordinator supports the planning, administration, coordination, and evaluation of projects and initiatives for the Office of…
Added 1 hour ago
OG
Administrative Assistant
OCI Group
Burlington, ON
- Full-time
Providing administrative support to ensure the efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication.…
Added 1 hour ago
PG
HSE Coordinator
Plan Group Inc.
Mississauga, ON
- Full-time
Intermediate Proficiency in Microsoft Office Suite applications - Word, Excel, PowerPoint, Outlook, and Adobe.

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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