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Added 8 mins ago
TU
Administrative Coordinator
The University of British Columbia
Vancouver, BC
- $4,732 to $4,972 CAD / month
- Full-time
The Administrative Coordinator oversees the administration of the Recruitment and Admissions unit and provides complex and confidential administrative and executive support to the Assistant…
Added 9 mins ago
C
Office Manager & Security Coordinator
Cohere
Ottawa, ON
- $115,000 to $140,000 CAD / year
- Full-time
…as the primary point of contact for both day-to-day office operations and security protocol implementation for Cohere's Ottawa office. This hybrid role ensures seamless front-facing…
Added 14 mins ago
FL
operating officer - administration
Foundations Learning and Skills Saskatchewan Inc.
Saskatoon, SK
- $23 to $27 CAD / hour
- Full-time
- On-site
Added 23 mins ago
B-
Coordinator, Warehouse
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
Oversee warehouse and laydown operations by coordinating the safe, efficient movement, shipping, and receiving of materials to meet required deadlines.
Added 39 mins ago
CB
Coordinator, Capilano Energy
CapWest Build
Vancouver, BC
- Full-time
Support the creation of applications, proposals and responses to regulatory bodies.
Added 39 mins ago
SG
Workplace Coordinator
S&P Global Mobility
London, ON
- $40,000 to $60,000 CAD / year
- Full-time
Support procurement of facility and security supplies and equipment.
Added 39 mins ago
TH
Door Person - The James
Tricon Homes
Toronto, ON · The James, Toronto ON
- Full-time
Support Concierge and Service Coordinator teams by facilitating resident requests with discretion, care, and attention to detail.
Added 54 mins ago
TS
Christmas Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Support the CFS Coordinator with administrative and operational tasks and provide other assistance as required.
Added 54 mins ago
TS
Food Bank Supervisor
The Salvation Army in Canada
Penticton, BC
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 54 mins ago
TS
Christmas Kettle Coordinator
The Salvation Army in Canada
Kitchener, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 54 mins ago
WB
Events Coordinator
Whistler Blackcomb
Whistler, BC
- Temporary
As an Event Coordinator, you’ll support and lead the planning, organization, and execution of on-mountain races and sporting events. This role focuses on both office-based administrative…
Added 54 mins ago
TS
Kettle Coordinator
The Salvation Army in Canada
Kawartha Lakes, ON · Fenelon Falls, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 54 mins ago
V
Business and Commercial Lending Coordinator (16-Month Contract)
Vancity
Vancouver, BC
- Full-time
As a Business & Commercial Lending Coordinator, you will play a critical role in supporting the delivery of exceptional service to our business and commercial members by ensuring loan…
Added 1 hour ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Temporary
Echo NDE is currently seeking a QHSE Coordinator to support its quality and safety programs.
Added 1 hour ago
B
Equipment Coordinator
BakosNDT
Edmonton, AB
- Full-time
BakosNDT is currently recruiting for an Equipment Coordinator to join our team. This is a full-time position supporting our operations in Edmonton, AB.
Added 1 hour ago
EN
Operations Coordinator
Echo NDE
AB · Red Deer County, AB
- Full-time
Echo NDE is currently seeking an Operations Coordinator to join our team in Red Deer, AB.
Added 1 hour ago
EI
MRB Coordinator
Ecolab Inc.
Calgary, AB
- Full-time
The MRB Coordinator is responsible for managing the end-to-end Material Review Board (MRB) process for non-conforming materials, ensuring timely disposition, accurate inventory control, and…
Added 1 hour ago
RP
Paralegal and Governance Coordinator
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Paralegal and Governance Coordinator to provide legal, governance, and administrative support within a private family office environment. Working closely with senior…
Added 1 hour ago
V
Business and Commercial Lending Coordinator (16-Month Contract)
Vancity
Vancouver, BC
- Full-time
As a Business & Commercial Lending Coordinator, you will play a critical role in supporting the delivery of exceptional service to our business and commercial members by ensuring loan…
Added 1 hour ago
TI
Service Coordinator II
Trane Italia
Markham, ON
- Full-time
Trane in Markham is hiring for a Service Coordinator II to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of…
Added 2 hours ago
TI
Service Coordinator
Trane Italia
Burnaby, BC
- Full-time
Trane in Burnaby is hiring for a Service Coordinator II to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of…
Added 2 hours ago
OS
Operations Coordinator
Orion Steel Group
Red Deer, AB
- Full-time
Join our Red Deer team as an Operations Coordinator, where you will play a key role in connecting administrative functions with production operations to keep activities running smoothly and…
Added 2 hours ago
OS
Operations Coordinator
Orion Steel Group
Calgary, AB
- Full-time
Join our Calgary team as an Operations Coordinator, where you will play a key role in connecting administrative functions with production operations to keep activities running smoothly and…
Added 2 hours ago
AT
Student Marketing and Graphic Design Coordinator
Arrow Transportation Systems Inc.
Kamloops, BC
- Other
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations…
Added 2 hours ago
MP
Inventory Coordinator
Metal Processing Group, an Affiliate of The Heico Companies
L'Orignal, ON
- Full-time
Support financial inventory reconciliation and audit requirements.

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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