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Added 12 mins ago
TH
Administrative Co-Ordinator - Haematology/Oncology
The Hospital for Sick Children
Toronto, ON
- Full-time
As an Administrative Coordinator, you will be providing a high degree of administrative support to 3-4 Academic Clinicians, Clinician Investigators, Clinician Scientists, Clinician…
Added 12 mins ago
R&
Tax Manager
Robertson & Company Ltd.
Mississauga, ON
- Full-time
Provide technical tax guidance and support to clients and internal team members
Added 12 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 12 mins ago
SS
K9 Security Dog Handler
Securiguard Services Ltd.
Nanaimo, BC
- Full-time
Respond promptly to calls, incidents, and requests from the Site Operations Manager.
Added 12 mins ago
MD
retail sales manager
Milano Doors and Mouldings
Edmonton, AB
- Full-time
Added 28 mins ago
AH
Manager
Alberta Health Services
Two Hills, AB
- Full-time
Come join our amazing Central Zone Rural Team as a Manager for Two Hills Continuing Care Centre. The Manager will be responsible for providing leadership to an interdisciplinary team of…
Added 43 mins ago
SC
Sales Associate - PT
Staples Canada
Slave Lake, AB
- $15.1 to $15.95 USD / hour
- Part-time
Support all merchandising and signage standards including planograms and stocking.
Added 43 mins ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- Full-time
Title Manager, Geographic Information Systems (GIS) Job Status Regular Full Time (Exempt) Position Overview
Added 1 hour ago
DC
Coordinator, East D-Camps (13-Month Contract)
Diabetes Canada
NB · New Brunswick, Canada
- Contract
We’re seeking a Coordinator, D-Camps to support our Mission Team and our Diabetes Camp program. The Coordinator will be responsible for providing leadership to the summer camp programs and…
Added 1 hour ago
GT
SUPER LUXURY PARTS MANAGER - DOWNTOWN SUPER LUXURY TEAM
Grand Touring Automobiles
Toronto, ON
- Full-time
As Super Luxury Parts Manager, you will oversee the day-to-day operations of the Parts Department, with a focus on maximizing profitability, optimizing inventory, supporting Fixed…
Added 1 hour ago
TO
Clinical Care Leader, Wellness Program
The Ottawa Hospital
Ottawa, ON
- Full-time
This is achieved by supporting the Manager, Occupational Health Clinical Services and Wellness Clinic with the project management related to the expansion (e.g., renovations, equipment,…
Added 1 hour ago
SR
Assistant Restaurant Manager
Shaughnessy Restaurant
Vancouver, BC
- Full-time
…Garden. We are seeking an enthusiastic, hands-on Restaurant Manager who is passionate about hospitality, guest service, and developing great…
Added 1 hour ago
BC
Technology Implementation Lead
Bechtel Corporation
Toronto, ON
- Other
…from initial planning and investment, through start-up and…
Added 1 hour ago
T
Senior Manager, Commercial Operations
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Senior Manager, Commercial Operations leads the operating rhythm, governance, and cross-functional execution that enable the effectiveness of the Canadian commercial organization and…
Added 1 hour ago
SC
shift supervisor - Store# 00175, SURREY
Starbucks Coffee Company
Surrey, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
CC
PROJECT SUPERINTENDENT
Conwest Contracting
Vancouver, BC
- Full-time
Reports to Operations Manager for all general operations, HR and staffing matters.
Added 1 hour ago
AB
fast food restaurant manager
Ali Baba Pizza
Victoria, BC
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
BW
restaurant manager
Belleville's Watering Hole & Diner
Victoria, BC
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
MD
restaurant manager
Moby Dick
White Rock, BC
- Full-time
Added 1 hour ago
S
fast food restaurant manager
Sarocemas
Maple Ridge, BC
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
…environment, flexible scheduling, and strong administrative…
Added 1 hour ago
Medical Care Aid
Lookout Housing and Health Society
Surrey, BC
Under the direction of the Program Manager or designate, the Medical Care Aide will provide support to guests with complex needs who may be experiencing deteriorating physical health, in…
Added 1 hour ago
MN
Cultural Connections Supervisor
Metis Nation Saskatchewan
SK
- Up to $79,591 CAD / year
- Full-time
…culture, language, and heritage. Under the supervision of the CFS Manager and the Director of CFS, the Cultural Connections Supervisor will be responsible for design, creation, and…
Added 2 hours ago
C
Junior Security Technician - North Battleford Area
Convergint
Regina, SK
- Full-time
…needed. Colleague interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues…
Added 2 hours ago
AH
Coordinator
Alberta Health Services
Wetaskiwin, AB
- Part-time
…facilities. As the Volunteer Coordinator, you’ll work with the Manager, Volunteer Resources, to develop, execute, coordinate and evaluate standardized work methods, following established…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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