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Added 7 mins ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Department / Research Program: Department of Obstetrics and Gynecology
Added 7 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 7 mins ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful conduct of clinical research studies. The incumbent will…
Added 7 mins ago
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Quality Coordinator
Crosslinx Transit Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Quality Coordinator / Inspector supports CTSM's Quality Management System (QMS) by conducting field inspections, assisting with audits, and managing quality records and subcontractor…
Added 8 mins ago
Coordinator, Centre of Excellence - Learning and Development
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Calgary, AB
Our team is currently looking for a Coordinator, Centre of Excellence - Learning and Development. The successful candidate will be responsible for coordinating enterprise-wide learning…
Added 8 mins ago
Service Coordinator
Laura Canada
Montreal, QC
Added 8 mins ago
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Operational Readiness Specialist
Metrolinx
Toronto, ON
- Full-time
Reviews complex or high-risk Project Coordinator deliverables to ensure technical analysis, operational impacts, risks, recommendations and supporting evidence are suitable and complete.
Added 8 mins ago
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Fleet, Facilities, & Metering Coordinator
InnServices
Innisfil, ON
- Full-time
Join us at InnServices as a Fleet, Facilities, & Metering Coordinator!
Added 22 mins ago
CA
Patient Care Coordinator
Canadian Addiction Treatment Centers
Kitchener, ON
- Up to $29.87 CAD / hour
- Part-time
The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Patient…
Added 22 mins ago
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Field Measurement Coordinator
Keyera
Sherwood Park, AB · Liquid Infrastructure Regional Office
- Full-time
…employer-funded pension plan to our Keyera Connects social investment program and paid employee volunteer days, we’re focused on empowering our people and…
Added 22 mins ago
AM
Project Coordinator
Aplin Martin
Calgary, AB
- Full-time
Ready to take the next step in your civil engineering career? Join our growing Calgary team as a Project Coordinator, where you'll play a key role in delivering land development and…
Added 36 mins ago
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Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
- Temporary
…successful return-to-work plans. The Disability and Wellness Coordinator will collaborate with internal and external partners to ensure compliance with applicable legislation while…
Added 36 mins ago
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Service Coordinator
Dräger
Mississauga, ON
- Full-time
The Service Coordinator will work a hybrid schedule from our Mississauga, ON, Canada office,with a mandatory requirement to work in the office 2 days per week.
Added 36 mins ago
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Sales Execution Project Coordinator
Schneider Electric
Calgary, AB
- $102,850 to $145,200 CAD / year
- Full-time
Join Schneider Electric's Canadian Secure Power Cloud & Service Provider (C&SP) team as a Sales Execution Project Coordinator. In this role, you will support the execution of customer…
Added 36 mins ago
SE
Sales Execution Project Coordinator
Schneider Electric
Milton, ON
- $102,850 to $145,200 CAD / year
- Full-time
Join Schneider Electric's Canadian Secure Power Cloud & Service Provider (C&SP) team as a Sales Execution Project Coordinator. In this role, you will support the execution of customer…
Added 36 mins ago
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Sales and Planning Coordinator - Incentive Travel
Wynford
Toronto, ON
- Full-time
We’re hiring a Sales & Planning Coordinator to help turn early-stage ideas into accurate, compelling, client-ready proposals. You’ll work across Sales and Planning & Product Solutions,…
Added 38 mins ago
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PART-TIME REINTEGRATION WORKER
John Howard Society of Ottawa
Ottawa, ON
- $23.97 to $27.04 CAD / hour
- Part-time
…their designate and the immediate supervision of the Housing Coordinator the Reintegration Worker will perform various tasks related to building maintenance program support / development…
Added 38 mins ago
Home Care Attendant
Winnipeg Regional Health Authority
Winkler, MB
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 38 mins ago
Home Care Attendant - Repost
Winnipeg Regional Health Authority
Steinbach, MB
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 38 mins ago
Facilities Coordinator
BWXT
Peterborough, ON
The Facilities Coordinator supports the Facilities Supervisor in maintaining building infrastructure, equipment reliability, and asset management across BWXT Nuclear Energy Canada Inc.…
Added 52 mins ago
TO
Sales Coordinator 12-Month Contract
Tree of Life Canada
Calgary, AB
- Full-time
Back up support of daily Purchase Orders when Supply Chain Coordinator as required.
Added 52 mins ago
CO
Inventory Coordinator
Culligan of Canada
London, ON
- $21 CAD / hour
- Full-time
Added 1 hour ago
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Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
- Contract
Registered pension program professionally managed by a major Canadian financial institution.
Added 1 hour ago
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OSC Program Coordinator (Toronto)
Ottawa Safety Council
Ottawa, ON
- Full-time
OSC Program Coordinator - Toronto (Contract at least 1 year)
Added 1 hour ago
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Life Enrichment Coordinator
Amica Senior Lifestyles
Mississauga, ON
- Full-time
As the Life Enrichment Coordinator, you are responsible for all programming in the Community. You will take an innovative hands-on approach in facilitating dynamic opportunities and…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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