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Added 1 min ago
BS
Spécialiste principal(e) – Fidélisation et CRM/Senior Loyalty & CRM Specialist
Browns Shoes
Montreal, QC
- Full-time
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Program Reporting Manager
OFIFC
Toronto, ON
- Full-time
To plan, organize, direct, and evaluate the financial operations of government funded programs. To ensure adherence to funder reporting and program specific agreements.
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CT
Supply Chain Planning Analyst
Canadian Tire Corporation
Mississauga, ON
- Full-time
Planning processes, tools, and reporting to support organizational goals (i.e capacity relief, OMSL targets, DC productivity, etc)
Added 1 min ago
BA
Senior Analyst, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
We are seeking a new Senior Analyst, Finance to join Brookfield in Toronto, ON. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to…
Added 1 min ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
We are seeking a new Senior Analyst, Finance to join Brookfield in Toronto, ON. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to…
Added 1 min ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
We are seeking a new Senior Analyst, Finance to join Brookfield in Toronto, ON. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to…
Added 1 min ago
BA
Senior Analyst, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
We are seeking a new Senior Analyst, Finance to join Brookfield in Toronto, ON. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to…
Added 1 min ago
B
Senior Business Analyst (Contract) (Hybrid)
Broadridge
Markham, ON
- $55 to $65 CAD / hour
- Full-time
The Senior Business Analyst will work directly with internal and external clients to gather and document business and functional requirements. They will implement Broadridge…
Added 1 min ago
CG
Quantitative Risk Analyst
Canada Guaranty
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
Reporting to the Senior Manager, Risk Analytics and Reporting, the Quantitative Risk Analyst will independently conduct quantitative analytics and reporting initiatives that contribute to…
Added 13 mins ago
PS
Senior Analyst, Canada Growth Fund Investment Management (Calgary)
Public Sector Pension Investment Board
Calgary, AB
- Full-time
As a Senior Analyst, Canada Growth Fund Investment Management, based in Calgary, you will work with a team of highly motivated professionals who will pursue investments in…
Added 13 mins ago
O
Analyste financier - Contrôleur(euse) de Gestion
Onepoint
Montreal, QC
- Full-time
Participer au développement ou à l’amélioration des processus d’analyse et de reporting.
Added 13 mins ago
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Analyste financier - Contrôleur(euse) de Gestion
Wepoint
Montreal, QC
- Full-time
Participer au développement ou à l’amélioration des processus d’analyse et de reporting.
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Senior Financial Analyst
Metrolinx
Canada
- Full-time
Our Financial Planning & Analysis office is seeking a Senior Financial Analyst to provide financially informed analytical support to assigned divisions; understand the financial and…
Added 13 mins ago
TF
Business Analyst, Fleet
TForce Freight
Montreal, QC
- Full-time
Added 13 mins ago
CC
Senior Risk Analyst
Canadian Commercial Corporation
Ottawa, ON
- $100,589 to $115,428 CAD / year
- Full-time
Reporting to the Manager, Risk, the Senior Risk Analyst is responsible for conducting risk analysis and completing due diligence to mitigate financial and other risk for the export…
Added 13 mins ago
Financial Analyst
The Regina Exhibition Association Limited
Regina, SK
Reporting to the Manager, Financial Operations, the Financial Analyst is a business partner responsible for monitoring the financial and non-financial performance of the Regina Exhibition…
Added 13 mins ago
G
PSP Analyst
Galderma
Toronto, ON
- $94,400 to $118,000 CAD / year
- Full-time
The Analyst, Patient Support Programs will play a critical role for supporting the operational excellence, performance management, and continuous improvement of Galderma’s Canadian Patient…
Added 15 mins ago
S
Inventory Control Analyst - Moncton
Sysco
Moncton, NB · Sysco Moncton
- Full-time
Added 15 mins ago
Logistics Analyst
Kia Corporation
Mississauga, ON
The Logistics Analyst works closely with logistics providers and internal stakeholders to improve processes, maintain accurate reporting, support vehicle allocation and special vehicle…
Added 15 mins ago
GE
Treasury Operations Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
GFL Environmental is seeking a organized, curious, and detail-driven Treasury Operations Analyst to join our team in Vaughan. This role sits at the operational heart of our Treasury…
Added 15 mins ago
HC
Licensing Analyst
Home Construction Regulatory Authority
Toronto, ON
- $68,000 to $85,000 CAD / year
We are seeking a permanent, full-time Licensing Analyst as a backfill. Reporting to the Supervisor, Licensing, you'll review and assess new licence and licence renewal applications,…
Added 20 mins ago
WQ
Cabinet du directeur général / Director General's Office - Analyste, Régulier à temps plein- 35 heures par semaine / Analyst, Regular full-time- 35 hours per week
Western Quebec School Board
Gatineau, QC
- Full-time
Added 20 mins ago
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Information Security Analyst - AI
CXC
Toronto, ON
- Contract
…AI solutions. We are seeking a Senior Information Security Analyst – Agentic AI Identity Governance to lead the development and operationalization of governance frameworks that secure and…
Added 20 mins ago
CC
Technical Analys
Critical Control Technologies
Calgary, AB
- $45,000 to $55,000 CAD / year
- Full-time
The Technical Analyst is responsible for the quality and accuracy of measurement data and provides technical support for the Critical Control Software Products. Working in the area of…
Added 20 mins ago
RE
Financial Analyst
Regina Exhibition Association Limited (REAL)
Regina, SK
- Full-time
Reporting to the Manager, Financial Operations, the Financial Analyst is a business partner responsible for monitoring the financial and non-financial performance of the Regina Exhibition…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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