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Added 4 mins ago
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Quality Assurance Coordinator
Altasciences
Laval, QC
- Full-time
The Quality Assurance Coordinator is responsible for ensuring a continuous climate of collaborative work between operations/scientific staff and Quality Assurance department (QA) staff, and…
Added 4 mins ago
CH
Digital Marketing Coordinator
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
The Impact the Digital Marketing Coordinator can make:
Added 4 mins ago
SS
Activities & Volunteer Coord.
Sunrise Senior Living
Vancouver, BC · Sunrise of Killarney
- Full-time
Activities & Volunteer Coordinator – Lead Resident Engagement & Create Meaningful Connections
Added 4 mins ago
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Activities coordinator
Sunrise Senior Living
Blainville, QC · Sunrise de Fontainebleau
- Full-time
Activities & Volunteer Coordinator – Lead Resident Engagement & Create Meaningful Connections
Added 14 mins ago
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Coordinator, Community Engagement
Argonauts Holdings Limited Partnership
Toronto, ON · MLSE Launchpad
- Full-time
As the Community Engagement Coordinator, you will be responsible for the overall positive experience of the MLSE LaunchPad members participating in our amazing programs, cool opportunities…
Added 17 mins ago
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PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
As assigned, assist the Integrated Substance Use Coordinator with the preparation or implementation of recovery programming or other activities.
Added 28 mins ago
Coordinator, Marketing
Maison Birks
Montreal, QC
As a marketing coordinator for our Birks Corporate Office, located in downtown Montreal, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As…
Added 28 mins ago
SJ
Smoking Cessation Coordinator
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
The Smoking Cessation Program Project Coordinator provides evidence‑informed counselling, education, and support to individuals seeking to reduce or quit commercial tobacco use. Using…
Added 29 mins ago
SJ
Administrative Support 9
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
…following-up accordingly by fax & telephone with third party research coordinator and Patients Accounts. Triages and directs phone calls as required. Fields customer service inquiries by…
Added 29 mins ago
TB
Grain Supply Chain Manager
Tilray Brands, Inc.
Ste. Agathe, MB
- Full-time
…The GSCM is critical in managing inventory, coordinating and scheduling timely product deliveries to third-party cleaning partners, arranging just-in-time supply to facilities, and…
Added 1 hour ago
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Project Coordinator
FitzGerald and Snow (2010) Ltd.
Charlottetown, PE
- Full-time
The Project Coordinator supports our Project Managers and Site Superintendents with the day-to-day coordination of active construction projects, and is cross-trained to provide light…
Added 1 hour ago
MC
Educational Assistant Practicum Coordinator
MaKami College
Calgary, AB
- Full-time
The primary responsibility of the Educational Assistant Practicum Coordinator is the planning, coordination, and oversight of practicum placements for students enrolled in the Educational…
Added 2 hours ago
GI
Project Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Green Infrastructure partners is currently hiring Project Coordinator. Reporting to the Project Manager, the Project Coordinator will be responsible for assisting organizing crews and…
Added 2 hours ago
GI
Site Coordinator
Green Infrastructure Partners
Markham, ON · Commerce Valley Dr W, Markham, ON
- Full-time
Prepare and manage quality control, production records, and scheduling.
Added 2 hours ago
GI
Bid Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
The Proposal/Bid Coordinator plays a critical role in supporting the successful delivery of major project pursuits within the Heavy Civil Infrastructure sector. Working closely with the Bid…
Added 2 hours ago
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Project Coordinator
Green Infrastructure Partners
Hamilton, ON · Lancing Dr, Hamilton, ON
- Full-time
The Project Coordinator will be responsible for providing overall administrative and technical expertise required support to a large scale construction project.
Added 2 hours ago
CC
Supportive Living Coordinator Fixed Term Contract
CMHA Calgary
Calgary, AB
- Other
POSITION TITLE: Supportive Living Coordinator
Added 2 hours ago
L&
Lessons Associate
Long & McQuade Musical Instruments
Regina, SK
- Part-time
Assist the Lessons Coordinator in updating student records
Added 2 hours ago
AC
patient care coordinator
Active Care Health
Kelowna, BC
- $21 to $26 CAD / hour
- Full-time
- On-site
Patient Care Coordinator* *Active Care Health is looking to hire a part/full-time Patient Care Coordinator for our clinic.* Responsibilities for the position include ensuring our patients…
Added 2 hours ago
DE
administrative assistant
DT Electrical Contractors
Sault Ste. Marie, ON
- $25 to $35 CAD / hour
- Full-time
- Contract
- On-site
SERVICE COORDINATOR / DISPATCHER & PERMITS ADMINISTRATOR DT Electrical Contractors is looking for an organized and motivated Service Coordinator to manage the daily flow of our electrical…
Added 2 hours ago
SB
Orderdesk & Production Coordinator
Sun Blinds
Edmonton, AB
- From $37,500 CAD / year
- Full-time
- On-site
Job Overview* We are seeking a dynamic and detail-oriented Orderdesk & Production Coordinator to join our fast-paced manufacturing environment. In this pivotal role, you will oversee order…
Added 3 hours ago
MB
Coordinator, Marketing
Maison Birks
Montreal, QC
- Full-time
As a marketing coordinator for our Birks Corporate Office, located in downtown Montreal, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As…
Added 3 hours ago
CG
Catering Coordinator
Compass Group Canada
Fredericton, NB
- Full-time
Now, If You Were To Come On Board As a Catering Coordinator, We’d Ask You To Do The Following For Us
Added 3 hours ago
TU
Administrative Coordinator
The University of British Columbia
Vancouver, BC
- $4,732 to $4,972 CAD / month
- Full-time
The Administrative Coordinator oversees the administration of the Recruitment and Admissions unit and provides complex and confidential administrative and executive support to the Assistant…
Added 3 hours ago
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Project Coordinator - Buildings
Graham
Toronto, ON
- Full-time
Graham is actively recruiting for a Project Coordinator to support the Buildings Division. Reporting to the Project Manager, this role is integral to coordinating, scheduling, quantity…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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